Tiny Explorers Rentals Anmeldelser 1.764

I have used Tiny Explorers on a number of ocassions. I couldn’t think if using a different company! Their customer service is phenomenal, nothing is too much for them even answering questions outside their hours. They are really the most helpful!
On my most recent rental the buggy was dropped off 5 days before hand at no additional cost to make sure i had the buggy for my alloted time due to christmas and New Year. How amazing is that?!
Are the buggys pristene, no. Do i expect them to be, also no. They are rentals, well loved and well worn. I can tell yoh what the most certainly are- CLEAN. You can smell the clean on them and the handy tag confirming the clean, who cleaned it and when is also helpful.
Look forward to hiring more products from you

I returned a hired item 5 days late over the Christmas period. I fully accept that and was invoiced a late fee by Tiny Explorers, which I paid in full and on time.

After accepting my payment, they then attempted to withdraw the “goodwill” discount they had applied to the invoice and demanded additional money, sending a second Stripe payment link and threatening debt collectors.

They repeatedly claimed they were legally entitled to withdraw a paid discount, even after I pointed out (correctly) that once an invoice is issued, paid, and accepted, the matter is settled under UK contract law.

They then escalated to threatening Small Claims Court proceedings for the same already-paid amount, and tried to intimidate me for saying I would leave a negative review.

At one point they even sent me a Google search link as “legal justification” for their position.

This went from a straightforward late-return fee (which I paid without dispute) into an aggressive and deeply unprofessional attempt to extract more money after settlement.

I would strongly caution anyone considering using this company. Mistakes happen, but how a business behaves after payment tells you everything you need to know.

Excellent customer services team, excellent products and very responsive communications.
I cannot speak highly enough
Thank you very much

Fantastic service- perfect product and so responsive and helpful on whatsapp - my first time using them and would recommend them fully!

Love them will definitely use again. Very professional service.

Fantastic experience with Tiny Explorers. We hired a Flyaway bed for a long haul flight and it was the best decision we’ve ever made! Brilliant item but also great customer service- stem arrived on time and whole experience has been so easy and smooth. Have already recommended this item and company to loads of friends to help on long flights.

We rented the Maxi Cosy Opal when our daughter had surgery and was in a hip spica cast. Before renting, Tiny. explorers answered all my questions via their WhatsApp service. It was delivered on time, in immaculate condition and when I want to return earlier than stated they sorted me the return label
Amazing communication and helpful in such a stressful time

Very straightforward booking, delivery and return.

Very efficient
Stroller and new born pack arrived promptly and I was kept up to date via WhatsApp on the process

Pram was clean and worked a treat on holiday
I would 100% recommend and use again

Thank you

We hired 3 x plane pals for use over the Xmas holidays. Everything arrived on time and in good condition. When I had questions, communications were quick and helpful. An ideal solution for us to make travelling long-haul with 3 kids without having to pay a fortune for stuff we might only use once or twice! Will definitely be using again and recommending to others!

My item came perfectly on time and was in great condition. The returns process was also incredibly easy, with RoyalMail collecting right at my door. Will definitely use this service again to rent children’s travel equipment. Thank you!!

Fantastic service, the team have been incredibly helpful when requesting an extension of a rental
Great quality equipment, hassle free delivery

Thanks so much

I wanted to love this company, but like so many others here had the same experience. I didn’t even really mind that one of the items I received was faulty (even though I had to really push to get a replacement which I thought was a bit outrageous) It was the sarcastic, defensive and patronising tone of whoever is behind the WhatsApp chat. I just don’t understand how, after so many reviews stating the same thing that this company allow staff to chat to customers this way? I only assume it must be the owner that is the one chatting to customers as not sure how any other boss would allow it. In addition to the tone of all the messages, I received passive aggressive screenshots circling things from their website with arrows pointing to sentences. I’ve never ever experienced customer service like it! Unfortunately I won’t be using this company again and wouldn’t recommend them to anyone. It’s a shame as it’s a great concept and idea with a good range of products, but let down by appalling customer service.
I have to agree with other comments that the recent flurry of 5 star reviews claiming very specifically the correspondence and customer service was ‘professional’ don’t seem to be that legit after reading the other reviews..

Great quick delivery and simply instructions to return. Good customer service

Amazing service! Great for trialing products but also for those you know you won’t need time and time again

Tiny explorers were great and we would really recommend using their rentals. We needed a cozigo for long haul trip to Australia with our baby in a bassinet on the plane, and the hire saved us so much money compared to buying one new for single use! The delivery was super fast, the quality of the product was good and the company made it so easy to return, also with a WhatsApp to help with any questions. Couldn’t recommend enough!

the quality of the toys were not great, two were not usable - potentially just needed battery replacement but that should have been quality controlled before it went out. Toys in general were pretty old/used. The return process was also more difficult for someone that is not from the UK so unfamiliar with their mail service.

We've been in the UK for a month, visiting family.
We arrived in London from New Zealand just before Christmas. Stroller was waiting for us at the hotel. We've used it throughout our month travelling up and down the UK. Having one less thing to carry while flying, was worth every penny (but it was so reasonably priced!) The return process was so simple. WhatsApp support was fab. So easy to drop off at the Post Office. Thank you so much for this service!!!!! Highly recommend!!!!!

Fantastic experience, I have never used a service like this before. I booked a bugaboo butterfly for our holiday to Tenerife it was supposed to arrive on 29th December however it was sent nearly 1 week early! Whilst in Tenerife unfortunately my partner became unwell and was hospitalised resulting in us having to extend our stay by 3 days. Tiny Explorers were so understanding and even though I would be returning the pushchair later added no charge! Thank you so much for making everything so simple and easy! I would 100% recommend and use again! Thanks Again Natasha