I recently had a side door and French doors fitted in my kitchen in Market Harborough, and the service was impeccable from start to finish. A huge thank you to Maria, Lee, Gary, Dean, Deborah a... Se mere
Virksomheden har svaret
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I just had a new front door fitted. Excellent service from start to finish. The team did an amazing job. The quality of the door and workmanship is excellent, and everything was completed neatly and p... Se mere
Virksomheden har svaret
The 50 or so metal casement windows and doors in our house were of various ages and retained heat poorly in the winter while conducting heat in the summer. They also allowed in damp in places and had... Se mere
Virksomheden har svaret
This company is one of the few well-run English companies that are both efficient and polite. Some years ago they replaced all my first-floor windows. The job was done perfectly, quickly, with... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Our network of 49 showrooms across England and Wales supply and install a beautiful range of timber windows and doors. As a whole, the network carries out one hundred installations every week, and having been established for 20 years, we have transformed the homes of thousands of satisfied customers; we are proud that 35% of our projects come from recommendations or follow up/repeat business. All quoting, sales, surveys, installations and aftercare are provided through the trusted network of showrooms. Many have their own review profiles. We carry out skilled work with high quality products, treating every customer and their home with respect, and always stand by our guarantees to rectify issues that rarely occur. If you’d like to view the experience of many more customers, please view the profiles of some of our showroom network below and visit www.timberwindows.com to see dozens of genuine case studies and testimonials. Additonally, these are a selection of our showroom TrustPilot results: https://uk.trustpilot.com/review/timberwindows-essex.com https://uk.trustpilot.com/review/timberwindows-southern.co.uk https://uk.trustpilot.com/review/www.sherbornewindows.co.uk
Kontaktoplysninger
Storbritannien
- timberwindows.com
4,5
Fremragende
108 anmeldelser
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Time Wasters
The rep from the Reigate showroom failed to provide us with a quote. I went back to the shop to remind him but although he was apologetic we still have not received any info. Considering the other reviews it feels like we have had a lucky escape!
18. december 2023
Uopfordret anmeldelse
Nice Front Door. Terrible Lock System
I have recently had a Timber Windows Front Door with a Dormakaba townhouse lock installed.
The Dormakaba Townhouse lock system has caused endless problems & frankly had I known about the following issues would never have chosen this product.
Firstly, the lock was faulty & this was evident on the day of installation. The fitter told me it would “get easier” which was far from the case resulting in me almost being locked out of my house on a Sunday evening. I had to use such extreme force to turn the key that I hurt 2 fingers, broke a nail too far down & hurt my wrist.
I was unable to use my front door for 24 days after installation as it took 24 days before a new lock was available & replaced. What would have happened had I lived in a flat??
The next hurdle has been getting 2 extra keys cut. I was unaware that if I took the Security Card to a local locksmith I would not be able to have a key cut!!! This is INSANE!!! I see no reason why there needs to be this level of security. I don’t live in a prison or keep classified information in my home!!!
I had to contact Dormakaba who after transferring me to numerous different extensions advised me I had to contact Guardian Security who are based in Exeter!!! I live in Kent!!!!!!!
I rang Guardian Security & spoke to someone who was as effective as a snowball in a heatwave. Thoroughly unhelpful. Told me to order a new key via the website or by email. I tried the web site & found it wasn’t possible to order any keys. I had to ring back & was given an email address. Additionally, it has now cost £46.50 for 2 keys to be cut!!!
This has to be the most ridiculous, unhelpful & frankly insane lock system to have installed in a residential home.
Why have Timber Windows chosen these locks?? What would happen if I got locked out & needed a locksmith?? What would happen if this occurred outside normal working hours??
This entire lock system is not appropriate for a normal house. It has been a nightmare and is not fit for purpose.
I certainly would never buy any more products from Timber Windows
1. juni 2023
Uopfordret anmeldelse
Excellent service…
Thank you to James, Alex & Michael for the excellent work they have carried out and how polite, friendly and helpful they were explaining as they went along the work being done, also how clean and tidy they left everything.
We are so pleased with the quality and end result which has exceeded our expectations and we are know looking forward to having the windows done.
Mr & Mrs Jenkinson
8. februar 2023
Uopfordret anmeldelse
Besvarelse fra Timber Windows
Thank you very much for sharing your experience with us.
Try somewhere else…
Looking at your amazing finished projects from Timber Windows, I am left feeling even more disappointed with the way we have been treated by Timber Windows. Our experience is far from this, we are now on our 2nd door to replace a tired but in need of replacement timber door. The 1st door was damaged in situ whilst being fitted and therefore needed replacing, after over 14 weeks the 2nd door arrived, this is now smaller with ‘trim’. Not what we want or agreed to. You would think as a reputable company we would be in conversation as to how to resolve this on going issue, but Timber Windows of Maidstone are totally unprofessional and have not been in contact at all. We are desperate to get this whole sorry mess sorted.
13. februar 2023
Uopfordret anmeldelse
Warped French Doors
We have had our windows installed for over 18 months now and have had endless issues with the wood expanding and shrinking (which I know is expected due to the product). My main upset is the fact that we could not lock our doors at one point so had to call the company. This was ignored for a week so I had to call again!
There are adverts saying how the wood does not rot or warp. Well now our French doors have all warped. We now have to wait 2 months for someone to look at this. I am now writing this review due to it being windy last night and having to hear howls of wind and feeling the wind through the gaps. Not exactly thermally efficient either!
Further to your reply, I am not sure why you say it has been rectified as it has not - it is just still ongoing. Myself and my husband could still feel drafts in the bottom half sections of the doors so will be calling again to explain this tomorrow.
25. juli 2022
Uopfordret anmeldelse
Besvarelse fra Timber Windows
Whilst it is always unfortunate to receive such reviews, we would like to add that this issue has now been rectified. Of course, we would prefer that every installation runs smoothly, first time, however when carrying out some 5,000 installations across England and Wales every year, it is inevitable that a small number of these will not work out perfectly for a variety of reasons.
Our guarantees cover every product and installation, and we do not rest until a customer is fully satisfied.
For clarification, the page on which this review has been left is not the correct place, as all installations are handled through our network of showrooms. The majority of our showrooms have a Trustpilot page of their own, demonstrating a fully representative picture of our customer satisfaction levels. Our showrooms work tirelessly to bring beautiful products to thousands of customers every year, and they will always treat every customer and their home with respect, directly rectifying issues that rarely occur, and always honouring the warranties.
Very disappointing service
Very disappointing service. Not the professional product or customer care we expected from an ‘award winning’ company. We were told installation would be completed to a satisfactory and professional level in 1 day. 3 weeks later and still not complete. The ‘expert installers’ hacked out a chunk of the trim, to make it fit, and the doors had multiple scratches. The initial work was reviewed by their colleague who felt the damage was so extensive, Timber Windows have to hire another company to fix it. Still no word on when this will be fixed. We have been flexible, but Timber Windows’ have shown no regard for our time and satisfaction, which has made this a very frustrating process. We have given plenty of opportunities, but we have reached the end of our tether.
1. april 2022
Uopfordret anmeldelse
Besvarelse fra Timber Windows
Firstly, we’re never pleased that a customer has felt the need to take to Google and leave such a review, but we feel it important to add some context to the circumstances.
Due to a completely unforeseen occurrence related to critical ill health of the spouse of one of our installation team, the initial fitting of the products had to be split and delayed. We rescheduled for as soon as possible after, agreeing on the following weekend but owing to one member of the team attempting to complete the install alone, a product unfortunately became bruised in the process.
After a visit by our engineer, it was decided that the most satisfactory outcome and remedy would be achieved by our trusted, third-party contractor. At this stage we are awaiting this contractor to confirm their availability for the repair, and this has been communicated accordingly.
We are obviously saddened to receive such a review, especially whilst the matter is still ongoing, and our aftercare team has been in constant contact regarding the situation. As will always be the case, our ethos is to ensure total satisfaction, and we therefore feel this review premature and unfair given the ongoing circumstances.
Poor quality for the money & no customer service
Paid for whole house to have very expensive wooden windows that according to the sales brochure wouldn’t warp. Wooden windowsill split after 8 years into 3 separate parts of wood. When I contacted them they refused to replace despite a 10 year guarantee as apparently this was due to my lack of maintenance? But they would send a pot of paint as compensation (which by the way they never did)
15. december 2021
Uopfordret anmeldelse
Besvarelse fra Timber Windows
It would appear that you, unfortunately have not received the level of service on this occasion that we would normally offer to our customers, and expect our showroom to offer also.
As with all products, no matter their material or type, a certain amount of maintenance, even if minimal, is required, and this can include regular cleaning and inspection; our guarantees are offered subject to a reasonable level of maintenance. The described issue is certainly not a normal occurrence and would likely have developed over a period time, meaning the opportunity to catch it and deal with it, may have been present.
I have carried out some investigations here and can see that the showroom initially raised it with our head office Aftercare team but then appear to have not completed the process - i would welcome the opportunity to raise this properly for you, if you still wish, and have our Aftercare team contact you? Please get back in touch on here if so.
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