Simone was straight with me and it is the only reason i understand what happened... she said identity and address run through two separate providers whose systems do not share results. so the passport... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I like how these guys handle wagering requirements for bonus offers. It's first of all pretty fair requirements but most of all very easy to follow along with how much left you need to wager before co... Se mere
sat down after work with a cup of something and the intention of learning one game properly. picked a slot with a feature i did not understand. opened the info panel. it was three screens of symbols... Se mere
wrote in about missing bonus spins while the baby was napping and got a reply beginning WE UNDERSTAND YOUR FRUSTRATION and then nothing useful. no dates, no reason, no next step, just the one line in... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
LuckyGem - 700% jusqu'à 4 000 € + 700 TG
Kontaktoplysninger
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
i will grant that the wagering here is…
i will grant that the wagering here is 35x rather than the 50x i have seen elsewhere. that does not make up for a bonus being pulled nine days in with no warning and no way to appeal it.
tried to deposit from the car outside a…
tried to deposit from the car outside a supermarket, three bars of signal, nothing exotic. cashier loaded. card form loaded. hit confirm and it sat on processing for four minutes before failing with no code at all. the money left the account anyway and came back on the thursday. did the same thing at home on wifi that evening and it went through in six seconds, so it is not the card.
the promo email arived after the offer…
the promo email arived after the offer had alredy expired. bit pointless.
eight days for £45
eight days for £45! deposits land in seconds, the cashout is painfully slow.
whats the point of a bonus you cant…
whats the point of a bonus you cant withdraw and cant convert? genuine question.
KYC didnt cover the second withdrawal
put the payout in before the school…
put the payout in before the school run, it was still pending at bedtime.
Case 82461 has been open since the 5th
Case 82461 has been open since the 5th. every reply comes from a different name and every one of them asks me to confirm the same card details, and the £130 payout still has not moved
payout policy page.
payout policy page.
two working days.
reality, eight.
no note, no apology.
why do half the slots in the new…
why do half the slots in the new section date from two years ago?
logged the £150 withdrawal on the 4th
logged the £150 withdrawal on the 4th, went away for a long weekend in wales, came back on the 8th to find it had been cancelled and returned to my balance with no note
autoplay
autoplay. set for fifty spins. stopped at nine.
no message. set it again.
stopped at twelve.
the setting says stop on feature is off and it stops anyway, and theres nothing in the help pages about it.
phone
phone. live roulette. stream drops to audio only. reconnects. drops again. three rounds played blind because the video wouldnt come back and the bets were still going through. no way to pause it from that screen either.
wrote in on the sunday evening with the…
wrote in on the sunday evening with the ironing board still up in the corner.
one question.
why was a £90 cashout reversed back to the balance without a message.
the answer came on the wednesday.
it said cashouts can be reversed for a number of reasons and listed four of them, and not one of the four fits my account.
asked which of the four.
no answer to that yet
lost a round to a crash!
four days on a £50 withdrawl
four days on a £50 withdrawl. no movment. no email.
the lobby says 1200 games..
the lobby says 1200 games... the filter says 840... the provider pages add up to about 790. three different numbers, all on the same site, none of them explained anywhere. it is not the biggest problem here but it does set the tone.
Payout minimum raised without warning.
wagering stuck at 88% for two days..
wagering stuck at 88% for two days... live tables dont count towards it.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








