Ti-go products are fantastic! My 6yo daredevil uses their elbow and knee pads and gloves whilst mountain biking! The quality is really great, standing up to a regular thrashing. In the one instance I’... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Recently bought some protective biking gear for my son, and have found the customer service to be excellent. I initially ordered a body protector, but then saw some elbow pads, and Jen from Ti-GO was... Se mere
Bought 2 different pairs of tech gloves: 1 pair of short finger and 1 pair of long finger. Unfortunately, the short finger wasn't sewn tightly at the seams between fingers. After sending a picture to... Se mere
Virksomheden har svaret
We had a issue with the stitching coming undone on a pair of gloves we had bought for our 4yo at Christmas, Ti-GO were great at communicating, friendly and helpful throughout until we reached a resolu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Riding, Scooting and skating, Ti-GO Bikes gives young children the opportunity to ride and gain confidence with our range of clothing and tech. From Bikes to pads we have your rider covered with our built in technologies to maximise performance and comfort. A family run, passionate and exciting brand who aim to keep riding riding earlier, safer and more awesome!
Kontaktoplysninger
The Oast, East Malling Trust Estate, ME19 6BJ, West Malling, Storbritannien
- 01622 278 558
- ride@tigobikes.com
- tigobikes.com
4,8
Fremragende
166 anmeldelser
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Awful customer service
Awful customer service. Argumentative customer service rep ! Then a phone call to apologise from their director but they didn’t do what they said they would. Then the next person didn’t bother to answer my message just sent me a returns label. Item was too big and according to their website I was supposed to pay for the return ! They did eventually send a label but I had to ask for that as not sent when promised.
27. august 2024
Besvarelse fra Ti-GO Bikes
We are very sorry that you didn't receive the customer service that we pride ourselves on this occasion. Thank you for your feedback, we will take your comments onboard. Once again, we send our apologies on this matter.
Customer service good. Product needs improving
Customer service was good and you were punctual with getting the goods for us and returning emails. Not so much on WhatsApp but this was due to being on holiday.
1st product was faulty with stitching.
So you sent another set. Not holding up as well as I'd hoped for something that doesn't get used to the extent I believe it is built for.
Unfortunately the product just doesn't do the job staying in place and constantly falls down.
But little one wears it and it give her confidence and myself piece of mind that I'm trying to do my best for her.
9. august 2024
Besvarelse fra Ti-GO Bikes
Thank you for your feedback. We are introducing extra quality checks on all of our products as we become busier as a small business. We strive to make tweeks and improvements wherever we can to provide a comfortable fit for little ones.
The free return is not free as you have…
The free return is not free as you have to pay return postage. When I challenged them they said that the free return meant that they didn't charge to process the return in their office.
I actually wanted to exchange for a bigger size but nobody replied to tell me if that would then charge me to ship another pair of knee protectors without another shipping charge but no one replied so I gave up.
5. august 2024
Besvarelse fra Ti-GO Bikes
We apologise for any confusion, as stated on our terms and conditions, "for a change of mind or exchange of an item you will be responsible for shipping costs."
With regards to the correspondence, we are a small family run business, and unfortunately the summer holidays can cause set backs, however we are making our team bigger as we become busier. Thank you for your feedback, we will take your comments onboard.
Top quality
Top quality product and customer service my kids live them and are happy to wear the pads all day long
7. august 2024
Besvarelse fra Ti-GO Bikes
Thank you for this great review! We are thrilled to hear that your little ones are happy in our awesome pads!!
Good quality and price maybe the Web…
Good quality and price maybe the Web site needs to be a bit clearer so you order right the first time but very helpful and quick to fix my mistakes I would recommend to all
8. juli 2024
Besvarelse fra Ti-GO Bikes
Thank you for your feedback, we are really pleased to hear that you would recommend us. If there is anything specific on the website that you feel should be made clearer, please do not hesitate to drop us an email at ride@tigobikes.com. Thank you.
Great customer service and fast delivery
8. juli 2024
Besvarelse fra Ti-GO Bikes
Thank you for this awesome review! We are so pleased to hear that you are happy with the service you received from us!
Brilliant service and great…
Brilliant service and great communication along with good products. Was very happy that the products I was looking for could be bundled, making a small saving, which was a bonus. Ti-Go kept me fully updated after the items were shipped and the products look good quality. Would happily use again.
5. juli 2024
Besvarelse fra Ti-GO Bikes
Thank you for this awesome review! We work hard to provide you with the best, products and service, with the best savings too! So pleased to hear you were happy with all that you received from us! We look forward to helping you and your little rider again soon.
Besvarelse fra Ti-GO Bikes
Thank you for this awesome review! We are so pleased to hear that you are happy with the products and service you received from us.
Proper gear for kids who ride
My nearly 3 year old loves his protective wear, he feels like a motorbike rider on his strider. The products are great, only a week or so in but he wears it all every time we ride. Well done team TI-GO! We will be sizing up when necessary.
12. juni 2024
Besvarelse fra Ti-GO Bikes
We're so happy to hear that your little rider is feeling like an absolute pro in his Ti-GO gear! Thank you for this awesome review, we look forward to helping you again soon!
Amazing well made Jerseys
Absolutely amazing jerseys and the personalisation is perfect! Can’t wait to give them on Father’s Day! Daddy and daughter can match when shredding!
4. juni 2024
Besvarelse fra Ti-GO Bikes
Thank you for this awesome review! We are delighted to hear that you love your personalised jerseys, there will be some happy faces on Father's Day :o)
🔥🤘🏼🔥🤘🏼
My daughter loves her new jersey with our last name on it!! Great quality as always, even her old jersey and shorts got passed down to her little sister and are still in great shape and will be passed down to #3! Would like to see some new shorts.
4. juni 2024
Besvarelse fra Ti-GO Bikes
We are so pleased to hear that you love our personalised jersey as much as we do! And that you continue to be impressed with our quality that we pride ourselves on. Thank you for the awesome review :o)
Good experience
Good website, very efficient. Quick delivery and my grandson loves the top!
29. april 2024
Besvarelse fra Ti-GO Bikes
Thank you! We are delighted to hear that your grandson loves his new gear and that you were pleased with our website and service :o)
Very good products very pleased with…
Very good products very pleased with the kids knee and elbow pads.
29. april 2024
Besvarelse fra Ti-GO Bikes
Thank you for this 5* Review! We are so happy to hear that you are pleased with your pads :o)
Speedy delivery and great product!!
25. april 2024
Besvarelse fra Ti-GO Bikes
Thank you, we are so pleased to hear that you were happy with your service and products! :o)
Really Pleased
Website was easy to use. The quality of the knee and elbow protectors is excellent.Really quick delivery which was well packaged and a lovely touch with a little bag of sweets with the children's items. Highly recommended.
26. marts 2024
Besvarelse fra Ti-GO Bikes
Thank you for taking the time to leave us such a lovely review! We are so pleased to hear that you enjoyed using our website and receiving your items quickly. Our knee and elbow pads really are excellent for little ones, as are the sweeties! :o)
I bought my Grandson some cycling…
I bought my Grandson some cycling gloves for his birthday. They are really good quality & would recommend this company again. Exchanged very friendly emails with them & they really care about their customers. We even got a little bag of sweets in the box with the glove. My Grandson loves them & I wouldn't hesitate to buy him something else off this site.
13. marts 2024
Besvarelse fra Ti-GO Bikes
Thank you for this fantastic review :o) We are so pleased that you & your grandson are happy with your gloves ... and the sweets!! And that you were happy with the customer care you received from us here!
We love the tigo stuff
We love the tigo stuff!
Just received the padded trousers for my youngest last week and tested them over the weekend. Absolutely brilliant, comfy, great fit, great quality.
Can't wait for bigger sizes to come into stock for my oldest.
We also have tigos knee/elbow pads and nearly evert pair of gloves they sell. Cannot beat this stuff for little Riders!
25. marts 2024
Besvarelse fra Ti-GO Bikes
Thank you for this fantastic review! We are so pleased to hear that you and your children continue to enjoy our products. We look forward to providing you and your little riders with all your cycling protection in the future!
Great customer service as always
Great customer service as always. Ordered incorrect size and they sorted it out for me no problem. Already pre ordered more stuff.
7. marts 2024
Besvarelse fra Ti-GO Bikes
Thank you for this fantastic review, we are so pleased that you were happy with the customer service that you received from us :o)
Excellent guide for measurement fitment…
Excellent guide for measurement fitment perfect fantastic quality and speedy delivery
28. februar 2024
Besvarelse fra Ti-GO Bikes
Thank you for this 5 Star review, we are happy to hear that you found our measurement guide helpful, and were pleased with your purchase and delivery!
Ti-GO is a great brand!
Ti-GO is a great brand, quality bike gear for the little ones..also excellent customer service, responds to emails immediately and always helpful and willing to accommodate.
26. februar 2024
Besvarelse fra Ti-GO Bikes
Thanks for the awesome review! We are so pleased to hear that you are happy with the quality of our products and the customer service you have received from us :o)
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