The product and accessories are excellent. I cannot fault it. But the communication is lacking. Ask a question it goes unanswered. But as I said I have two boards from tidal rave and they are both exc... Se mere
Virksomheden har svaret
Denne virksomheds TrustScore er ikke tilgængelig lige nu på grund af overtrædelse af vores retningslinjer.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
The product and accessories are excellent. I cannot fault it. But the communication is lacking. Ask a question it goes unanswered. But as I said I have two boards from tidal rave and they are both exc... Se mere
Virksomheden har svaret
Very slow to respond, very slow to initiate refunds and I keep receiving same generic replies. Board was fine but pump failed to work. When I eventually got through by phone the female operative... Se mere
Virksomheden har svaret
AVOID this company. Still waiting on my order 7 days after ordering. No response from customer services via email or contact form despite numerous attempts to contact them to find out whats happening... Se mere
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Great customer service, kept in touch every step of the way. Board arrived faster than expected and very pleased with what i got. Amazing colours, great quality, couldn’t of asked for better, thank yo... Se mere
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The best paddle boards available in our opinion, sturdy and everything well built A++

Besvarelse fra Tidalravesports

Besvarelse fra Tidalravesports
I did not like that it arrived 2 days later than scheduled and then the box was wet and damaged on delivery. The inner box was also damaged.
The product appears to be intact but as this is a present, it is disappointing.
I ordered an ice bath as a Christmas gift and the item was marked as delivered by DX. However, when I got home from work, the parcel was nowhere to be found. I’ve spent the last four days trying to get in touch with the company, but my emails have been ignored and every time I call, I’m left on hold as “number 1 in the queue” for around 40 minutes with no answer.
I’ve now opened a PayPal case in the hope of at least getting my money back. Very disappointed with the service and lack of communication.
Love my boards brought a second last year so I can meet friends or my son for a paddle I find these ones the best for self rescue as I use the paddle a d centre to get my self back on. Amazing boards!!
Quick delivery and easy payment methods online, order arrived within 2 days perfectly secure and well boxed.
unfortunately pump broke just shows 1 psi all the time. And the finish on the board is tacky and poorly done, bubbles all over. For £300 I would 100% not recommend. Seems to be flashy with little quality. This was supposed to be a Xmas present. Should of just got the aqua one

Besvarelse fra Tidalravesports
Fast delivery and my paddleboard is absolutely perfect
Not had chance to get out on my new board yet but I know a lot of people who have purchased from TidalRave, so this review is purely based on my purchase and outstanding reviews from fellow paddlers. Item was received and straight out of the box it’s such an impressive board let alone all the accessories that came with it, only issue I had was that the main fin was missing but customer services were straight on it, very apologetic and more than happy to help and the item was received two days later so thank you to the team for a great turnaround. Can’t wait to get it out on the water.
These SUP Boards are so beautiful. I can not wait to see their faces on Christmas day as these are gifts.
Waited since August for board website not really telling you but spoke to someone and said that the will not be in till then so got on Friday 10th Oct blew up Saturday good board but the print writing down the side of the board all cracked and unreadable so shame about this

Besvarelse fra Tidalravesports
I ordered two boards and it was very easy to do. They were delivered when they said they would be. Although I’ve not used them I have taken them out the box and everything is there and the boards are amazing. Looking forward to using them when the weather is better.
The ease of ordering and the quality of the products is amazing! Some of the best boards we have seen and the designs are stunning and unique. Plus all the extras make it so worthwhile and we will definitely stand out when on the boards! We did have an issue with delivery - which was totally not tidal raves fault - and they sent a replacement board within 24hours. The customer service is absolutely outstanding. I will not let the issues of the delivery company put me off and will be ordering from here again.
What a great company and what a fantastic product. Age 67 with widespread arthritis but an extremely determined attitude , I was desperate to try paddleboarding and wanted to buy my own. I was immediately drawn to this company primarily because of the fantastic package ie all that came with the paddleboard ,which was incredible for the price. In particular, I wanted the option of a kayak seat which is included with a Tidal Rave paddleboard. The absolutely stunning designs on the paddleboards was also a very significant factor that influenced my choice. I got exactly the design I wanted and I love it --- Neon Oceana ,which has already attracted lots of positive comments. The paddleboard arrived a few days after ordering in exactly the time slot indicated. The quality of the paddleboard and all the equipment it came with,is outstanding. On the water ,the paddleboard is great--- very stable and easy for a complete novice to use . As for paddlboarding itself, I absolutely love it and am very proud of the progress I have made so far. I look forward to lots of paddlboarding adventures in the future. I highly recommend this company and would definitely buy from them again. Elizabeth March
Start with the positive. The paddleboard bag looks as though it'll serve its intended purpose but that's about it. It does however look like someone got a pritt stick and stuck the R on the front, I can't imagine that it'll stay there for long.
Why am I upset? As others have expressed, I was offered next day delivery and didn't get this service. It was the only reason I purchased this bag as I needed it quickly. I sent a message expressing my disappointment and that I might wish to return it on arrival and have not received a reply over 2 week later.
Essentially they broke their contract with the customer (failed delivery on the agreed date) and are violating my consumer rights by denying a return.
I do not trust this company. I would not shop with them again. 13% 1 star reviews says it all.

Besvarelse fra Tidalravesports
We have been going to the restaurant for over 10 years and previously never been disappointed. This time the drinks were skimpy, the friendly waiter never refilled our water. Although the food was good, when coming back to get our food box we had forgotten a minute ago, they had immediately thrown it out. No apologies were offered.

Besvarelse fra Tidalravesports
I bought some of the ACRYLIC - 10’6 Inflatable Paddle Boards for paddleboard sessions. They've been running since June and the boards are so durable. They hold their pressure incredibly, the pack down very neatly and the staff at Tidal Rave were really helpful with some replacement fins we needed too. Will definitely be using again for future SUP needs.
My board developed a fault and customer services couldn’t have been more helpful, the phone lines are now active,and harmony is restored!
Ordered on 1st August for next day delivery. I didn’t expect next day as it was ordered on a Friday, however it didn’t arrive until 7th August. Upon arrival, I opened and inflated the board. There were numerous bubbles around the rail so I emailed both Tidal Rave and Hot Snap with photos to clarify whether the board was faulty before I using it. The email automated response said that there would be a reply within 24 hours, 3 days later and I am still waiting for a response. I bought the board specifically for my holiday, however I go in 2 days so I’m not expecting the issue to be resolved before then. This now leaves me without a board for my holiday. It’s a beautiful board but I wish I’d have trusted my gut feeling about the company, based on the reviews and experiences on social media.
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