I read a lot of reviews of this company before purchasing from them, so I was very disappointed at how things turned out. Their customer service is slow and frustrating, especially if you have a prob... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Fast delivery…. Easy to set up. I am a patient with lymphoedema in my chest wall after cancer treatment. For the first time, I tried using this tape by myself; easy to apply, good quality…After seve... Se mere
The mustache tool is exceptionally well made and of high quality. However, it is very, very similar to another thysol tool having a non-slip point for a better grasp. The one I mistakenly ordered had... Se mere
Virksomheden har svaret
Great, fast postage, very responsive but if you’re considering buying the FASCIQ® Sports Cupping Set – Trigger Point Cups DO NOT WASTE YOUR MONEY, THEY ARE 100% USELESS! The only reason they lost... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Since August 2024 we have moved to a different review platform. Please find our current ratings at our website. See you there!
Kontaktoplysninger
1 Seib Road, 4562, Eumundi, Australien
- 0411129759
- info@thysol.com.au
- thysol.com.au
4,0
God
253 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
It’s great sports tape at a good price…
It’s great sports tape at a good price and fast postage
11. august 2022
Great product & service
Great product and price - turnaround time from placing order to delivery was good and communication was good will order again we use a lot of tape as my daughter has a joint disfunction with her knee
16. marts 2023
I love my kinesiology tape & get it…
I love my kinesiology tape & get it quite regularly. I was very disappointed it wasn't left at my door when requested, as its always been left. I had to go to the busy PO & it was in a Parcel Locker ? Which I didn't request either ..so much time wasted when I'm self employed. Thanks Suzanne
7. marts 2023
Besvarelse fra THYSOL Australia
Hi Suzanne, I am glad you like our CureTape! And I am sorry that Australia Post did not leave it at your door as requested. Unfortunately, despite our efforts, we cannot guarantee that they always deliver as we ask them to. I hope it will be better next time!
First class service
First class service. Communication the best. Delivery times spot on.
Best service I have had from any Australian company. I cannot find one thing I was not satisfied with. Thank you for a furst class service. You are the best
24. marts 2023
Uopfordret anmeldelse
No hassle purchase
No hassle purchase, quick turnaround from order to delivery. Products are performing well and as stated
6. marts 2023
The product is great, service could be better
The product is great and the description matches what I received.
I was disappointed that it wasn't made clear that the product was out of stock and there would be a significant wait.
When I spoke with the company about this they really didn't seem to care.
I'd give them a 5 if they actually showed interest in caring for the inconvenience of having to wait 2 weeks more for their product and not offer the option of refund or express posting to speed up the delivery.
4. februar 2023
Besvarelse fra THYSOL Australia
Hi Tamara,
I would like to Thank you for your feedback regarding your order.
I am sorry to hear about the incovience that we caused you.
I sent you an e-mail, so we can solve this situation.
Kind regards,
Marnix Bik
Really bad customer service!
Don‘t order here. Really bad customer service!
1. februar 2023
Uopfordret anmeldelse
Besvarelse fra THYSOL Australia
Hello,
We cannot find any order with your name in our company. Also, we notice your location is set to the United States while we are an Australian business. If you have ordered with us and want to discuss your customer service experience, please contact us at info@thysol.com.au.
Fast delivery and good quality…
Fast delivery…. Easy to set up.
I am a patient with lymphoedema in my chest wall after cancer treatment. For the first time, I tried using this tape by myself; easy to apply, good quality…After seven days of daily showers, the tape is firmly in place, and my sensitive skin doesn’t react to it, though as a gardener, I have to do physical activities in the hot and sweaty summer of Otago.
I will reorder this tape for sure. Next time I hope the orange colour will be available 😊
18. februar 2023
Uopfordret anmeldelse
Unpleasant ordering there
The item was never sent, although I had paid long tine beforehand. After admitting they made a mistake they send it but I didnt get the item, as I was already at another hotel (I was travelling in Australia).
After reaching out, they sais they wouldnt even give me a refund.
16. februar 2023
Besvarelse fra THYSOL Australia
It's truly disheartening when you go the extra mile for a customer only to discover that they have been dishonest about the entire process. Wolf and Sophie, who are currently traveling in Australia, missed receiving their first item due to their travel schedule. However, in good faith and after discussing it with Wolf, I agreed to send the item to a specific location where they were planning to be. The item was sent twice, resulting in additional charges for return postage fees for us. Throughout the entire process, there were numerous phone calls and texts exchanged, and tracking information was provided.
Regrettably, Sophie's behavior has been highly disappointing ('0' stars). We take pride in delivering excellent customer service. It's important to note that all customers are entitled to a refund in genuine circumstances or when the product fails to meet expectations. :)
Absolutely love the product
Absolutely love the product, online ordering was easy and delivery timely
26. januar 2023
Uopfordret anmeldelse
Great product. Great service
As always: easy to order, fast shipping and great products! The parcel showed its journey but that comes back to the handling.
Thank you!
7. december 2022
Nice yummy drink
Just started trying it but it tastes great and fills me up. I recinmend. :)
6. januar 2023
Great customer service and advice
Great customer service and advice. Made all the difference to purchasing the correct product. Many thanks
27. december 2022
Uopfordret anmeldelse
First order was cancelled by company
First order was cancelled by company, I thought ok things happen, I ordered the face tape as I have Bels Palsy, I re ordered and paid and still waiting luckily my face is on the improve, more than I can say about the glacial pace hat this company operates and the even bigger slap in the face is I won’t even need the tape by the time I get it, the worst service I’ve ever experienced.
18. november 2022
Uopfordret anmeldelse
Besvarelse fra THYSOL Australia
Hi Peter,
I am very sorry to hear that your order with face tape hasn't arrived yet.
Could you please contact us (by mail or phone) to work on a solution on this?
Again, I am sorry for the inconvenience and looking forward to hear from you soon.
Kind regards,
Leon Koerssen
THYSOL Australia
Great products and even better service
Always responded quickly to emails with helpful and honest advice. The product was quick to deliver despite AusPost lack of tracking info (not caused by the business but AusPost), we have tried multiple tapes on sensitive skin and no reaction with CureTape inc on children and elderly skin.
18. oktober 2022
Uopfordret anmeldelse
Very happy with my purchase
Very happy with my purchase. Quick delivery. Quality products
4. oktober 2022
Uopfordret anmeldelse
Great service
Great service, excellent product and a good price. Quick follow up and sending. Well done.
10. august 2022
Besvarelse fra THYSOL Australia
Thanks for sharing Jenny!
Kind regards, Leon - Team THYSOL Australia
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