Great purchases for my kids who need computers for school. We really wanted to avoid crappy, cheap computers, but could not really afford 2 x new laptops. So this was a great approach, and they are to... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This is my 2nd purchase in Thunder Store. I received the Dell Monitor in 3 days, very well packaged, with all wires. The Monitor is in excellent condition: base and screen. Alex assistance was clear... Se mere
Very helpful service and follow-up advice. This was/is greatly appreciated. I will definately recommend Thunder Store, actually have to a couple of people thinking of updating their computers.... Se mere
Laptop arrived very well packaged, and seems to work as expected. Haven't worked out how to transfer old files over (a little basic instruction sheet could be helpful). I thought it was supposed to b... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Thunder Store is your one and only destination for ex-lease, second-hand computers, laptops and other electronics in New Zealand. We pride ourselves in delivering the best possible service, fast shipping and dispatch and, of course, irresistible prices!
Kontaktoplysninger
Gulf Harbour, Whangaparaoa, 0930, Auckland, New Zealand
- hello@thunderstore.nz
- thunderstore.nz
4,8
Fremragende
242 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer experience
I was on-line looking for a replacement power pack for a rather old computer and Thunder Store had exactly what I needed. They responded very quickly and I received the unit, very well wrapped, with free delivery and at a very good price. Thank you Thunder Store.
9. august 2025
Very sharp price for an almost…
Very sharp price for an almost immaculate refurbished laptop. Easy to order. Speedy free shipping. Great service.
7. august 2025
As described and quick delivery with…
As described and quick delivery with great packaging. Well done.
5. august 2025
Misleading Specs, Screen Scratches, and Late Shipping – Avoid This Seller
I purchased a MacBook Pro from this store based on their listing, which clearly stated it had a 10-core CPU and 16-core GPU. After receiving the device, I found it actually had an 8-core CPU and 14-core GPU — a completely different configuration than advertised.
To make matters worse, the screen had visible scratches that were never disclosed in the product description. This is unacceptable for a high-end device advertised as being in great condition.
The store also promised overnight shipping on their website, yet it took 5 days for the device to arrive — another broken promise that added to the overall frustration.
Because I trusted their listing, I missed out on a far better MacBook that sold during the delay, thinking I had already secured the right machine. While I was refunded, that doesn't undo the fact that they wasted my time, damaged my trust, and cost me a better opportunity.
A refund doesn’t fix the consequences of misleading advertising, hidden damage, and broken delivery promises. If you're shopping for a high-spec machine, be extremely cautious. I won’t be buying from them again.
Edit: Thank you for your response. I want to clarify a few key points that your reply does not adequately address:
- Specifications & Accuracy of Listing
The difference between an 8-core CPU / 14-core GPU and a 10-core / 16-core is not minor. Apple themselves price and position these models differently. I ordered and paid for the higher-spec machine — receiving a lower-spec unit is a material misrepresentation, not a small error.
Whether or not a refund was eventually issued, the fact remains that I did not receive what I paid for. This undermines trust in your listings.
- Condition of the Device
The laptop I received did in fact have visible scratches on the screen. Dismissing this by saying I “never reported it” is not acceptable — the issue existed at the time of delivery and should not be brushed aside.
Refurbished does not mean “damaged.” Reasonable cosmetic wear is one thing, but scratches on the screen fall below the standard most customers (and consumer law) would accept.
- Delivery & Expectations
While you mention Kogan’s timelines, your listing language created the impression of faster delivery. Regardless, this is secondary to the core issue: the wrong specification device was shipped.
- Consumer Rights & Responsibility
Under New Zealand’s Consumer Guarantees Act, products must match their description and be of acceptable quality. This purchase failed on both counts.
A refund, while necessary, does not erase the fact that my time and trust were wasted. It is not simply “feelings” — it’s about confidence in the accuracy of what your business is selling.
I appreciate that you’ve refunded and acknowledged process improvements, but I would like this matter fully recognised as more than a “minor” discrepancy. Transparency and accuracy in your product listings are critical, and I trust you’ll take this feedback seriously to prevent further customer frustration.
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Thunder Store
Hi Teni,
We’ve reviewed your case and want to set out the facts clearly.
Purchase channel & delivery terms
Your order was placed via Kogan, which uses Kogan’s delivery estimates and our Kogan-store warranty (our website has different terms). On our own site we do not promise “overnight delivery”; we guarantee your order will be shipped within 24 hours and we met this deadline.
In this case, your order was delivered in 3 working days from Auckland to the South Island, which is standard timeframe for NZ deliveries.
Specifications
You received the exact same model you ordered — a 14-inch MacBook Pro (2021) — M1 Pro, 32GB RAM, 512GB SSD. The only difference was that it had an 8-core CPU / 14-core GPU instead of 10-core / 16-core. We acknowledged that error and processed a full refund straight away. While we understand the disappointment, reacting as though the entire laptop was “completely different” is an overstatement, as all other specifications matched exactly.
Condition
The MacBook you received had no scratches on the screen, and you never reported any such issue to us at the time. Because you purchased a refurbished device, a reasonable level of normal wear can be expected — which is why we always provide exact photos of each unit we sell, so buyers can clearly inspect the condition before purchasing. Customers are also welcome to ask us questions before buying, and we’ll happily double-check details to ensure full clarity before purchase.
Acknowledgement
We totally acknowledge this situation has damaged your feelings, and a refund doesn’t undo that. Once the issue was confirmed, we immediately booked a return courier and processed your refund without delay. We have since improved our processes so this doesn’t happen again.
Kind regards,
Thunder Store team.
Good delivery time
24. juli 2025
Not being computer savvy and wanting to…
Not being computer savvy and wanting to return to my earlier days of photo editing yet catch up with modern software, it was refreshing to have the recommendations offered me and the competitive offer for a laptop to suit my needs
8. juli 2025
Thunder Store top notch service.
Thunder Store delivered exactly what they said they would do. Computer is actually better than advertised. Dispatched the next business day after ordering. Beautifully packed with extra bubble wrapping and shipped in a sturdy box. Shoddy courier service let Thunder Store down by not delivering by their claimed overnight service.
19. april 2025
Good quality reconditioned laptop…
Good quality reconditioned laptop purchased. Fast delivery
15. april 2025
Amazing customer service
Amazing customer service! I accidentally got sent the wrong charger and was sorted out within 30min of emailing them (and this was outside business hours). Really fast shipping. Would recommend!
17. februar 2025
this is my 3rd laptop form you
this is my 3rd laptop form you, price quality and condition and they last longer than new computer
this asus is bril, amassing screen cheer dominic
15. december 2024
Happy Customer
Quick service and delivery. Good communications and a great product at a good price.
9. december 2024
good experience for now but all-in-all…
good experience for now but all-in-all the laptop is great Big W for the company, that selling this refurbish laptop More love for you!
10. december 2024
Very helpful
Very helpful and straight up about truth in computer range industry!
Packaged computer and peripherals up so safely was very very pleased.
Will be back for sure - Thank you very much Thunder Store.
8. december 2024
Excellent laptop
Excellent laptop, great condition, working perfectly, feels like it's new.
3. december 2024
Great product for a good price
Great product for a good price. Happy with my laptop.
10. november 2024
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