Delci Barlow is my contact at Thornley Groves and I cannot praise her enough for her professionalism in dealing with our rental house. It has had numerous repairs/upgrades over the past year and she... Se mere
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Thornley groves has been managing my properties in Manchester for more than 20 years now. Michael Richardson is my manager for last many years. I had great service experience with him. He always... Se mere
Virksomheden har svaret
Lucky to have Herbert. Every time, I can sense how subtle he is dealing with these issues and enquiries. Efficient and , Professional. Do apologize English is not my first language, wish my English is... Se mere
I’ve actually been with Thornley Groves for around 5 years across multiple properties. Currently Katie is our property manager and she’s been great over the past 2 years. We’re never waiting too long... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.
Thornley Groves Estate Agents
Skrevet af virksomheden
- FREE INSTANT ONLINE VALUATION
- Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!
Kontaktoplysninger
Altrincham, Hale, Sale, Didsbury, Swinton and Manchester, Storbritannien
- 0161 905 0205
- ho@thornleygroves.co.uk
- thornleygroves.co.uk
4,7
Fremragende
5 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Thank you to Katie twigg
Thank you to Katie twigg, I needed a radiator fixing. I let know her and she got it fixed a couple off hours later
21. maj 2026
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Besvarelse fra Thornley Groves Estate Agents
Dear Charlie,
Thank you for taking the time to leave a five star review, noting Katie's excellent service. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Very poor experience with Daniel
Very poor experience when speaking to Daniel. After multiple call attempt's, this gentleman abruptly ended the call when I mentioned I was interested in viewing a property to purchase.
23. maj 2026
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Besvarelse fra Thornley Groves Estate Agents
Dear Luke,
Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your experience further, please do email us with more
information, at complaints@thornleygroves.co.uk.
Kind Regards,
Customer Care Team
Besvarelse fra Thornley Groves Estate Agents
Dear Paul,
Thank you for taking the time to leave Thornley Groves a 5 star review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
I am so pleased with the way Karen of…
I am so pleased with the way Karen of Thornley Groves Estate Agents attended to me. Her professionalism and enthusiasm was worthy of note. She replies promptly to mail at her earliest.Thanks
21. maj 2026
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Dear Emmanuel,
We wanted to thank you for your review, mentioning the excellent service you have received from Karen, in the Prestwich Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Besvarelse fra Thornley Groves Estate Agents
Dear Tim,
We wanted to say thank you for this review, mentioning the great service from Owain. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Kelly was brilliant throughout the…
Kelly was brilliant throughout the viewing. Always quick to respond, honest, professional and easy to deal with. Communication was clear from start to finish and nothing ever felt like too much trouble.
20. maj 2026
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Dear Michael,
Thank you for taking the time to leave a five star review, highlighting your experience with Kelly. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Rebecca Peilober
Rebecca Peilober has been absolutely amazing. Her communication and proactivity was brilliant
18. maj 2026
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Besvarelse fra Thornley Groves Estate Agents
Dear Nik,
Thank you for your review of Thornley Groves Altrincham.
Rebecca will be delighted that you took the time to acknowledge her kind and proactive service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Excellent management
We have been with Thornley Groves for more than 12 years and have always found them very helpful. Lucy Clegg, our main contact person and manager, always goes the extra mile to take care of our needs and address our concerns. She keeps us updated on everything very efficiently, and her communication skills are excellent. She is also very easy to approach.
In a nutshell, we don’t need to worry about anything as long as we know Lucy is handling the case.
17. maj 2026
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Dear Sofia,
Thank you for taking the time to leave a 5 star review for Thornley Groves. We're thrilled to hear that Lucy's personal service and excellent communication have made your experience worry-free. Please reach out anytime if you need further assistance!
Kind regards,
Customer Care Team
Your company is lucky to have Michelle…
Your company is lucky to have Michelle as an interface with clients.
She makes your company.have wit and follow up. Helpful. Responsive and efficient.
If you could bring the balance of her team to her standard you would be unbeatable.
20. maj 2026
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Besvarelse fra Thornley Groves Estate Agents
Dear Bryan,
Thank you for your review of Thornley Groves Manchester.
Michelle will be delighted that you took the time to acknowledge her kind and helpful service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Kelly was showed us round the property…
Kelly was showed us round the property was lovely, friendly and informative.
16. maj 2026
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Besvarelse fra Thornley Groves Estate Agents
Dear Sarah,
Thank you for taking the time to leave a five star review, highlighting your experience with Kelly at the Monton Office. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
I have been using Thornley Groves for a…
I have been using Thornley Groves for a few years now, and I continue to have a dedicated property manager, Aleaya Afzaal. She always responds promptly, is courteous in both emails and phone calls, and is consistently helpful in resolving any queries or issues with the tenants.
It feels very much like a cooperative endeavour, which is beneficial for both my peace of mind and my relationship with Thornley Groves, as she clearly understands what is required. Thanks to Aleaya, I feel comfortable continuing to deal with Thornley Groves on an ongoing basis.
15. maj 2026
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Dear Sheila,
Thank you for taking the time to leave a review for Thornley Groves Manchester. We're delighted to hear that Aleaya provides such responsive and personal service. It’s great to know that our local expertise helps foster a cooperative relationship. We really appreciate your kind words!
Kind regards,
Customer Care Team
We've been with thornley grove from 5…
We've been with thornley grove from 5 years. Our property manager, Aleaya Afzaal, has been always useful and friendly.
15. maj 2026
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Besvarelse fra Thornley Groves Estate Agents
Hello,
We are very pleased to see that you have been impressed by the overall service you have received from Aleaya at Thornley Groves, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Thornley Groves Staff are extremely…
Thornley Groves Staff are extremely helpful and proactive for Landlord.
I would especially like to mention Michael Richardson Senior Property Relationship Manager at the Salford Branch who always exceed our expectations.
Sue
15. maj 2026
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Besvarelse fra Thornley Groves Estate Agents
Dear Sue,
We are very pleased to see that you have been impressed by the overall service you have received from Michael, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Excellent service from Thronley Groves…
Excellent service from Thronley Groves Estate Agents. Highly recommend. Claire Hayes, sales Manager, was incredibly helpful and made the whole process quick and straightforward. Really appreciated the fast communication and professional support throughout.
11. maj 2026
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Dear Sherly,
Thank you for leaving a 5 star review of Thornley Groves. We're thrilled to hear that Claire provided you with helpful and professional support! We appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Customer Care Team
Good customer service
Following departure of my react contact in the letting department Aleaya Afzaal replied to an email and followed up with a phone which I found very helpful provided me with all the information I required in a swift and timely fashion. All in all five star service
13. maj 2026
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Besvarelse fra Thornley Groves Estate Agents
Dear Helen,
We wanted to thank you for your review, mentioning the excellent service you have received from Aleaya, in the Manchester Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
We have been with Thornley Groves for…
We have been with Thornley Groves for over 15 years. Katie Garner, has been managing our apartment for most of this time. Her commitment, professionalism, attention to details and communication has been exemplary. We have always had 100% confidence in her work and her supportive team in their advice and recommendations. No hesitation in giving a 5* review.
6. maj 2026
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Besvarelse fra Thornley Groves Estate Agents
Dear Lynval,
We are very pleased to see that you have been impressed by the overall service you have received from Katie, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Thank you Daisie !
I had a really positive experience with Daisie at Thornley Groves. She was friendly, professional, and made the whole lettings process feel much less stressful than I expected. Communication was always clear and quick, and she was happy to help with any questions along the way.
Really appreciated how smooth and straightforward she made everything. Thanks again, Daisie!
6. maj 2026
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Besvarelse fra Thornley Groves Estate Agents
Dear Elizabeth,
Thank you for your 5 star review of Thornley Groves.
Daisie will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
We have had nothing but great support…
We have had nothing but great support the minute Katie Twigg took over our tenancy as property manager. Easy to get in contact with and responded with help each time.
13. maj 2026
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Besvarelse fra Thornley Groves Estate Agents
Dear Carys,
Thank you for taking the time to leave a five star review, highlighting your experience with Katie. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Thornley Groves : They do a good job for us.
I have been using Thornley Groves now for a few years. They are a large agent and as such seem to have the systems in place to cope with the high pace and ever changing legal landscape of Buy-to-Let. What I particularly like is that I still have a dedicated property manager, not a bot or an AI assistant. My contact is Michael Richardson and I like working with him because he always responds promptly and courteously to my emails. I think this works well because he understands that we have to work together to solve problems, and he always seems to understand what is required, and he has a sense of humour! Thanks and keep up the good work.
13. maj 2026
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Besvarelse fra Thornley Groves Estate Agents
Dear Stephen,
We wanted to thank you for your review, mentioning the excellent service you have received from Michael, in the Manchester Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Ellie was absolutely lovely and very…
Ellie was absolutely lovely and very professional. She was friendly, welcoming, and gave a really helpful viewing with plenty of useful information. She was also punctual and made the whole experience comfortable and easy. Thank you for your time and help — it was much appreciated!
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Thornley Groves Estate Agents
Dear Setareh,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Ellie at Thornley Groves. Ellie will be delighted that you took the time to acknowledge her fantastic service!
Kind regards,
Customer Care Team
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