Sadly I damaged my solitaire diamond ring whilst on holiday so had to arrange the repair solely by email and telephone until my return to the UK The staff I spoke with were all very helpful and eff... Se mere
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Se, hvad kunderne siger
My Wife and I used T H March business insurance for 25 years, for our business, with satisfactory results. However on retiring from business and trying to insure a personal watch collection they prove... Se mere
Virksomheden har svaret
After a few Weeks and after my premium payment, they called to say my proposed insurance was rejected, because I purchased a Rolex ‘Not from a dealer’ - which is true, I purchased from a friend, all p... Se mere
Virksomheden har svaret
Outstanding service from TH March. I have been with this insurance company for over ten years. I had an unfortunate accident with my watch and from start to finish with the claim I had been informe... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Smykke- og urforsikringsselskab
- Virksomhedsforsikringsselskab
- Boligforsikringsselskab
- Forsikringsvirksomhed
- Forsikringsmægler
- Personforsikringsselskab
Om TH March - Sevenoaks Office
Skrevet af virksomheden
Trusted insurance advisors since 1887,
it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.
We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.
Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.
Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.
We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it. Visit our website and take a look at what customers say about us. Talk to us about how we can help you!
We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.
Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.
Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.
We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it. Visit our website and take a look at what customers say about us. Talk to us about how we can help you!
Kontaktoplysninger
15 Pembroke Road, Sevenoaks, TN13 1XR, Sevenoaks, England, Storbritannien
- 01732 462 886
3,5
Middel
4 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
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Damage to solitaire diamond ring
Sadly I damaged my solitaire diamond ring whilst on holiday so had to arrange the repair solely by email and telephone until my return to the UK The staff I spoke with were all very helpful and efficient and the whole thing was dealt with extremely easily and completed within just a few weeks
Special thanks to Jade and Megan for helping everything to go smoothly
Barby - Bexhill
19. februar 2025
Uopfordret anmeldelse
Besvarelse fra TH March - Sevenoaks Office
Dear Barby
It was a pleasure to read your feedback on your experience with our claims team recently. We're delighted to hear you felt we made it extremely easy for you, regardless of your distance and situation at the time. Thank you for commending our very helpful and efficient team, and for the 5 star review.
Kind regards
Nat at TH March
Buyer Beware. Your Watch may not be insured !!!!
After a few Weeks and after my premium payment, they called to say my proposed insurance was rejected, because I purchased a Rolex ‘Not from a dealer’ - which is true, I purchased from a friend, all papers correct, original AD receipt included ( Goldsmiths ) receipt from seller to me, and a copy of my transaction from my bank proving payment, all photographs, warranty card, hang tags, box pictures - All 100% present and correct. BE WARNED TH MARCH wil NOT insure any watch unless you purchase through an AD - this is their wording, not mine !!
6. juni 2024
Besvarelse fra TH March - Sevenoaks Office
Dear Gareth
Thank you for taking the time to provide some feedback on your recent experience.
We are sorry that we had cause to cancel your policy due to the watch being purchased from a friend. It can be frustrating for us as a broker, as there are parts of arranging insurance that remain outside of our power because they are controlled by the insurers with whom we deal. From one insurer to the next, each can have different criteria and restrictions when deciding what to underwrite or not. For example, a range of insurers may avoid certain claim histories whereas one insurer may specialise in covering those with such difficulties.
In this case, insurers will not cover watches when they have been purchased from a friend as opposed to a reputable jeweller or dealer. Since we use one specific insurer only for specialist standalone insurance for jewellery, watches and private collections, it means that we cannot always provide good news for every person applying for insurance. Delivering this bad news can impact how a caller feels about our service; we do understand this but are nevertheless sorry that we cannot help further.
Providing quotations, guidance and the right insurance cover to people makes us happy, and we certainly do not operate to waste anyone’s time. However, customer feedback is integral to our progress, and we are always trying to make the customer journey easier. We are continuously looking at how it can be possible to flag insurers’ declinature or query areas as early as possible. We appreciate that making all of this easier is in everyone’s interests, and we very much appreciate you taking the time to provide your comments.
Kind regards
Jo at TH March
Very poor service. My Wife and I used T H March business…
My Wife and I used T H March business insurance for 25 years, for our business, with satisfactory results. However on retiring from business and trying to insure a personal watch collection they proved to be, well let's not beat about the bush, pretty useless. Responses from the company were poor and almost always instigated by me. They wanted me to jump through hoops, do all the work, yet pay them, and send reams and reams of information, photographs, valuations etc for the watches. They were difficult to contact and not one individual took charge of my request for insurance cover. There was no one to one personal contact. This is how they treat a customer of 25 years standing? I went on line, searched single item insurance, found another company who were brilliant, did the whole cover without fuss, no hoops to jump through, no photographs or valuations, and guess what £60 yes £60 lower premium. I lost count of the times I rang T H March over the same request for insurance. The staff at T H March kept telling me they were inundated with customers. Well if they keep up this level of service they won't be for long. Quiet frankly it's insulting to be treated like this as a previous customer. Someone at T H march needs to get a grip on the company. My advice to anyone thinking of using T H March is don't bother, use the internet instead.
7. oktober 2022
Uopfordret anmeldelse
Besvarelse fra TH March - Sevenoaks Office
Dear Mr Tyrrell
First of all, may we thank you for your loyal custom for 25 years. Thank you for also taking the time to provide your feedback and to speak to Claire in the team today.
We are sorry that the processes we follow have caused you unhappiness. This is quite the opposite of what we aim for.
As specialist insurance brokers, we arrange insurance for our customers using certain insurers (the “underwriters” about whom we refer in our communications). Brokers have little, if any, control over insurer’s requirements and terms and conditions they impose. It is also our role as insurance brokers to help customers when it comes to advising and guiding on insuring their items. This extends to communicating and explaining insurer’s requirements and conditions for setting up a policy with them. It is our experience - and you only need to read through the majority of reviews about us on Trustpilot - that the information insurers ask for and that we guide customers to provide makes a huge difference as to how easy the TH March claims process is. We take great pride in our claims service, as we know we help our customers swiftly, and when they really need us. Having to find all the relevant documentation at the time of a claim is usually very burdensome, and at the worst time for the customer too. This is why we continue to follow this same process of collecting all the relevant documentation when setting up the insurance rather than at the point of claim. If we are honest, we cannot say we enjoy dealing with all this paperwork either but we really do believe that it is in the best interests of the customer and that if we did not ask for certain documentation, we would not be doing our job properly.
It is our responsibility to explain to you this rationale above for requiring documentation at this stage, and we are sorry that we appear to have fallen short in this respect. We appreciate it is unusual for insurance companies to ask for this paperwork at this stage and perhaps we did not get this message across to you well enough in our calls and emails.
We are sorry that we caused you to feel insulted by the service. Although “inundated” with emails and calls, we really did try hard to communicate with you, talking to you every day last week and responding to your communications same day. It truly is only our intention to provide you with the best service as an insurance broker, guiding and advising you on managing your risk and insuring your valuable items.
We are pleased that you have arranged insurance for your items, and should you ever need any insurance guidance or advice in future we would be happy to assist you.
Kind regards
Nat at TH March
Outstanding service from TH March.
Outstanding service from TH March.
I have been with this insurance company for over ten years. I had an unfortunate accident with my watch and from start to finish with the claim I had been informed of all the journey and updates. Amazing service from Oliver -claims handler who had a friendly approach with great customer service. Best insurance company I have ever dealt with.
29. april 2022
Uopfordret anmeldelse
Besvarelse fra TH March - Sevenoaks Office
Dear Genette
Wow, what a lovely thing to say about us - that we are the best you have ever dealt with. Other than knowing we were able to be there to help when you needed us, we could not ask for more! We are pleased that you think the service is"amazing" and that you felt informed throughout your claim experience.
Thank you for taking the time to review us and thank you for your loyalty all these years.
Kind regards
Nat at THM
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