Our trip was booked with helpful suggestions and extras requested and accommodated by Ailsa. Due to problems in Middle East our flights were changed and actually turned out better. Our holiday was sup... Se mere
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Se, hvad kunderne siger
Wow! We have nothing but praise for THG Mandy for the great itinerary to Sri Lanka and the Maldives and Bev for our final leg.Given the problems in the Middle East Bev and the team have been amazing m... Se mere
Virksomheden har svaret
Booking was easy and always able to speak to the same person Mandy who was very helpful and friendly. We’ve used bigger companies before but everything went accordingly to plan. The tour of S... Se mere
Virksomheden har svaret
Fantastic experience on a Route 66 holiday organised by THG. Couldn’t have been more helpful throughout the booking process and sorting out a few last minute changes we requested. All aspects of the t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Experienced, creative and on trend, we thrive to provide personalised luxury holidays to a multitude of destinations. We know that the world is a melting pot of diverse experiences and is ready to be explored. We offer holidays from the temples and tigers of Asia, to America’s glittering cities, the pristine white sands of the Indian Ocean and the gigantic skyscrapers of Arabia. Our website features a wide range of destinations and dream bespoke holidays, this is only a taste of what we have to offer. It’s our speciality to incorporate your personal flare and tailor-make your dream holiday. No itinerary is too big or too small. Our World Travel Experts are passionate in providing a personal service whilst providing outstanding value throughout your customer journey.
Kontaktoplysninger
Suite 3 RVB House New Mill Court, SA7 9FG, Swansea, Storbritannien
- 01792 482432
- enquiries@thgholidays.co.uk
- thgholidays.co.uk
4,6
Fremragende
183 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Anniversary trip success
Our trip was booked with helpful suggestions and extras requested and accommodated by Ailsa. Due to problems in Middle East our flights were changed and actually turned out better. Our holiday was superb! This is our third trip with THG and each was has been excellent. They go the extra mile and add extra touches that make it that bit more special. Having a person to deal with goes a long way and yet they are always good value. Will 100% be booking with them again
30. april 2026
Uopfordret anmeldelse
Ok... But what if something goes wrong?
We have booked several holidays with THG over the last 8 years and previously had no issues — however, until now, nothing had gone wrong. Unfortunately, when we genuinely needed support, the company’s response was extremely poor.
We arrived in Dubai from the Maldives the night before the conflict began and, instead of leaving after our planned 5-night stay, we were stranded there for an additional 6 nights.
To be fair, the individual staff member we dealt with tried to help, but THG as a company provided very poor communication and support throughout. From the beginning, we repeatedly asked what assistance we could expect from an ABTA travel agent, both financially and administratively, yet even now we have never received any written policy information explaining this.
In reality, while stranded in what had effectively become a war-zone situation, we had to organise everything ourselves — extra hotel nights, replacement flights and airport transfers.
THG’s lack of clear communication also caused confusion regarding accommodation support. We were verbally told we would receive £150 towards accommodation, which we reasonably understood to mean per night, only to later discover it was a single flat payment covering all 6 extra nights abroad. Had anything been confirmed in writing, this misunderstanding could easily have been avoided. Due to FCDO advice and ongoing missile alerts, we remained in the same hotel throughout.
What became most frustrating was the apparent lack of urgency or care from the wider company. We repeatedly had to chase for updates after returning home, and even a £16 airport transfer refund became an issue despite the circumstances we had endured — including travelling to the airport during a live missile alert because we were terrified of missing our flight.
After returning home, I discovered another Trustpilot review from a passenger stranded elsewhere during the same disruption. THG publicly stated that their “policy” was to cover the first night’s accommodation and incidentals, yet this was never communicated or applied to us.
More than three weeks ago, after discovering this, I submitted a formal complaint to THG. To date, I have not even received an acknowledgment, despite chasing again last week.
We are now more than £2,000 out of pocket and hoping to recover some of this through our travel insurers. However, the lack of written policy information from THG is also delaying this process, as insurers continue advising us to exhaust all avenues with the travel provider first — while THG simply ignores emails and formal complaints.
Overall, this experience has completely undermined our confidence in THG and left us seriously questioning the value of booking through an ABTA travel agent at all.
28. februar 2026
Uopfordret anmeldelse
Really good customer service
21. april 2026
Besvarelse fra THG Holidays
Dear Mrs Short,
Thank you for taking the time to leave a positive review on Trustpilot.
We look forward to arranging your next holiday in the near future.
Best wishes,
THG Holidays
Very helpful staff
Very helpful staff on the phone.
Prompt replies to emails.
Recommended an excellent holiday.
1. april 2026
Besvarelse fra THG Holidays
Dear Mrs Holmes,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are so pleased to hear that you found our team helpful on the phone and responsive over email. It’s great to know that our recommendation led to an excellent holiday experience for you.
We really appreciate you taking the time to share your feedback and hope to assist you again with your future travel plans.
Best wishes,
THG Holidays
THG offer unusual experiences with the…
THG offer unusual experiences with the booking process and after sales care second to none
16. april 2026
Besvarelse fra THG Holidays
Dear Mrs Kimberley,
Thank you for your kind words! We’re so pleased to hear you found our team friendly and helpful.
Providing great service is really important to us, so it’s lovely to know we made a positive impression.
We hope to assist you again in the future!
Best wishes
THG Holidays
Besvarelse fra THG Holidays
Dear Ms Taylor,
Thank you for taking the time to leave a positive review on Trustpilot.
We are pleased to hear that you were satisfied with our services and we look forward to arranging your next holiday in the near future.
Best wishes,
THG Holidays
Sri Lanka Bucket List
We completed a Bucket List Private Tour in Sri Lanka. THG were great in tailoring our holiday based upon one of the options on their website but made it bespoke for ourselves with a few changes to the Itinerary. The holiday itself was great and the tour itself was perfect visiting a number of attractions and hotels and ended in a beach resort which allowed some recovery time at the end with the right balance of sightseeing/travelling and relaxation. The guide we had was brilliant and was very knowledgeable about the Island and its history. His English was excellent and his driving exemplary.
The end of our holiday was unfortunately at the beginning of the current Middle East crisis which meant we had to wait just over another week to return home. THG were great in keeping us fully appraised of flight cancellations at this extremely difficult time and relocated us to an alternative Hotel in Columbo from the Beach Resort which was to a very high standard. We eventually flew home safely.
This is the fourth time we have used THG and would not hesitate in using them again.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra THG Holidays
Dear Customer,
Thank you for taking the time to leave a positive review on Trustpilot, and to share such a detailed review of your recent trip to Sri Lanka.
We are delighted to hear that your Bucket List Tour lived up to expectations and that our team was able to tailor the itinerary to suit your preferences perfectly.
We look forward to helping you plan your next adventure.
Best wishes,
THG Holidays
Besvarelse fra THG Holidays
Dear Mr Wilkinson,
Thank you for your lovely review! We are really pleased to hear that you found our team knowledgeable and helpful.
We truly appreciate your comments and look forward to assisting you again in the future!
Best Wishes,
THG Holidays
Very friendly helpful staff
20. marts 2026
Besvarelse fra THG Holidays
Dear Mrs Mepham,
Thank you for your kind words! We’re so pleased to hear you found our team friendly and helpful.
Providing great service is really important to us, so it’s lovely to know we made a positive impression.
We hope to assist you again in the future!
Best Wishes,
THG Holidays
Too many expensive chargeable extras.
20. marts 2026
Besvarelse fra THG Holidays
Dear Mrs Evans,
We are sorry that you felt it was necessary to leave a three-star review regarding your MSC Virtuosa Cruise going to the Norwegian Fjords.
You mention ‘too many expensive chargeable extras’ as the reason for your low review and we can only assume that this is related to optional onboard services/facilities such as speciality restaurants, spa treatments, or shore excursions etc.
Unfortunately, the optional extras are completely out of THG Holidays control, and most cruise lines have similar extra charges.
We do hope that this does not detract from what will be an enjoyable cruise to the magnificent Norwegian Fjords.
Best Wishes,
THG Holidays
Besvarelse fra THG Holidays
Dear Mr Jacobs,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We look forward to arranging your next holiday in the near future.
Your feedback will be passed on to Ailsa and the Team!
Best wishes,
THG Holidays
Booking a holiday
Everyone I dealt with was very knowledgeable and exceptionally friendly and helpful. They resolved my queries quickly and efficiently and followed through on promised actions to ensure satisfaction, brilliant customer service
I would certainly use them again.Well done THG !
16. marts 2026
Besvarelse fra THG Holidays
Dear Mr Francis,
Thank you for your lovely review & kind words! We are happy to hear that our team made such a positive impression.
It’s especially great to know your queries were handled quickly and efficiently, and that everything was followed through as promised.
We truly appreciate your kind words and your trust in us, and we look forward to assisting you again in the future.
Best Wishes,
THG Holidays
Booking as a solo traveller
I decided to book this Easter Danube cruise as a solo traveller. The lady who I spoke with was very informative, not pushy so I felt confident to go ahead. The documents all arrived on time,they were clear so now I am eagerly waiting for the cruise
5. marts 2026
Besvarelse fra THG Holidays
Dear Mrs Lloyd,
Thank you so much for your lovely review! We’re delighted to hear that your booking experience was a positive one.
We are also pleased everything arrived on time and was clear for you. We hope you have a fantastic cruise, and if there is anything you need before you travel, we are always here to help.
Best Wishes,
THG Holidays
We had a great holiday through these…
We had a great holiday through these guys with great value for money. Everything went as planned.
16. september 2025
Besvarelse fra THG Holidays
Dear Mr Cullen,
Thank you for your kind words! We are delighted to hear you had a great holiday and that everything went smoothly from start to finish.
We really appreciate you taking the time to share your experience, and we hope to help you plan another fantastic trip in the future!
Best Wishes,
THG Holidays
Great holiday in Thailand
Great holiday in Thailand, Thg holidays recommended resort and hotels both in Bangkok and Khao lak and they were excellent both for location and quality, and cant recommend them enough when Etihad cancelled return flight because of the war THG sorted extra night in hotel and rebooked us on next flight so we didnt have the stress and worry and could enjoy our holiday.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra THG Holidays
Dear Mr Bevan,
Thank you for your kind words.
We are so pleased to hear you had a great holiday in Thailand, even given the challenging circumstances in the Middle East. We are also glad the team could step in and assist when your return flight was cancelled, helping to make the situation as smooth and stress-free as possible.
Thank you for recommending THG Holidays and for taking the time to share your experience. We look forward to helping you plan another fantastic trip in the future.
Best Wishes,
THG Holidays
Besvarelse fra THG Holidays
Dear Mrs Bowley,
Thank you for taking the time to leave a positive review on Trustpilot.
We are pleased to hear that you were satisfied with our services and we look forward to arranging your next holiday in the near future.
Your feedback will be passed on to Gareth and our Team!
Best wishes,
THG Holidays
Fabulous
Wow! We have nothing but praise for THG Mandy for the great itinerary to Sri Lanka and the Maldives and Bev for our final leg.Given the problems in the Middle East Bev and the team have been amazing moving flights and sorting accommodation. We cannot recommend THG highly enough and we will be definitely be booking with them for our next adventure!
15. februar 2026
Uopfordret anmeldelse
Besvarelse fra THG Holidays
Dear Mrs Gadsby,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are delighted to hear how much you enjoyed your trip to Sri Lanka and the Maldives.
It’s also great to know that Bev and the team were able to support you during the unexpected challenges with the situation in the Middle East and ensure everything continued as smoothly as possible.
Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to Mandy, Bev and the wider team.
We look forward to helping you plan your next holiday!
Best Wishes,
THG Holidays
Brilliant customer service
Brilliant customer service, organisation and communication from the get go in very trying times…..Thank you Gareth, Gavin and Bev
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra THG Holidays
Dear Mrs Stone,
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience.
We’re really pleased to hear that Gareth, Gavin and Bev were able to support you with clear communication, organisation and customer care.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Thank you again for your trust and support.
Best Wishes,
THG Holidays
Helpful and efficient!
26. februar 2026
Besvarelse fra THG Holidays
Dear Mrs Warren,
Thank you for taking the time to leave a positive review on Trustpilot.
We are pleased to hear that you were satisfied with our service.
Your feedback will be passed on to our team!
Best Wishes,
THG Holidays
Just come back from Vietnam & Cambodia…
Just come back from Vietnam & Cambodia , the holiday was put together by Kerry at THG and the whole experience was absolutely superb. Excellent hotels at all destinations, great destinations and excellent excursions with great guides , all arranged by Kerry. Thanks for a great trip.
26. februar 2026
Besvarelse fra THG Holidays
Dear Mr Morgan,
Thank you so much for your lovely review. We’re delighted to hear that you had an amazing experience in Vietnam and Cambodia.
We are pleased to know that you enjoyed and that the guides helped make the trip even more special. Kerry will be happy to hear your kind feedback and to know that the itinerary she arranged helped create such a memorable holiday for you.
Thank you for choosing THG, and we look forward to helping you plan another amazing trip in the future!
Best Wishes,
THG Holidays
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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