The Tub Company Anmeldelser 

681
TrustScore 4 ud af 5

4,1

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

We're new to saunas but thought using a local supplier would help both the local economy and we'd get a more personalised service. Trying to get answers to our questions in a timely manner or quotes... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The Tub Company are extremely good in all aspects of what they do. Friendly, knowledgeable, passionate and attentive to name a few things. They went above and beyond my expectations to help which in t... Se mere

Bedømt til 4 ud af 5 stjerner

I recently had the pleasure of dealing with The Tub Company, and they've been excellent overall. From the initial consultation to the purchase and installation of our tub, the team was professional, k... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Love our hot tub - Richard and his team were amazing, from initial site visits, always keeping us updated to final delivery. Ours wasn’t a straight forward site and we couldn’t be more pleased with th... Se mere

Virksomhedsoplysninger

  1. Boblebadsbutik

Skrevet af virksomheden

At The Tub Company, we specialise in helping people create the perfect home wellness experience. With over 20 years of experience, we’ve built a trusted reputation for expert advice, quality products, and friendly, reliable service. Our large showroom in Sudbury, Suffolk showcases a wide range of hot tubs and swim spas — with the option to wet test before you buy. Whether you're looking for hydrotherapy, relaxation, or family fun, we’ll help you find the right model to suit your lifestyle and budget. From consultation to installation and ongoing maintenance, everything is handled in-house by our experienced technical team — ensuring high standards and peace of mind at every step. Pop in for a chat or book a visit — we’d love to help you discover the benefits of owning a hot tub or swim spa.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

681 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,1

Alle anmeldelser

(681)

1 anmeldelse inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 2 ud af 5 stjerner

We're new to saunas but thought using a…

We're new to saunas but thought using a local supplier would help both the local economy and we'd get a more personalised service.
Trying to get answers to our questions in a timely manner or quotes for saunas has been at a snail's pace - over six weeks now, and still waiting for a quote from before Christmas

12. januar 2026
Uopfordret anmeldelse
The Tub Company-logo

Besvarelse fra The Tub Company

Hi Steve,

Thank you for taking the time to leave your feedback — I’m genuinely sorry for the delay and frustration you experienced.

You’re absolutely right to expect timely answers and clear pricing, and in this case we didn’t deliver that. I’ve now received the outstanding pricing from our supplier and have reached out to you directly with full details and an apology.

We’re a small local team and pride ourselves on personalised service, which makes it all the more disappointing when we fall short. I do appreciate you raising this and would welcome the chance to restore your confidence if you’re open to it.

Kind regards,
The Tub Company

Bedømt til 4 ud af 5 stjerner

I recently had the pleasure of dealing…

I recently had the pleasure of dealing with The Tub Company, and they've been excellent overall. From the initial consultation to the purchase and installation of our tub, the team was professional, knowledgeable, and friendly. They kept us informed throughout the process and went the extra mile to ensure everything was sorted, even when there were challenges. The tub itself is fantastic and easy to maintain. A big thank you to the team, especially for their prompt service and attention to detail. Highly recommend them. Four stars from me!

9. januar 2025
Uopfordret anmeldelse
The Tub Company-logo

Besvarelse fra The Tub Company

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with The Tub Company. Your kind words about our team's professionalism and dedication mean a lot to us. We're glad you're enjoying your new tub and appreciate your recommendation. Thanks Again!

Bedømt til 5 ud af 5 stjerner

Had a service today by Ross from the…

Had a service today by Ross from the tub company in Sudbury and was extremely impressed and satisfied with the service provided. Ross was punctual, friendly, informative and extremely professional. I would highly recommend the company based on the excellent service I received.

26. september 2024
Uopfordret anmeldelse
The Tub Company-logo

Besvarelse fra The Tub Company

Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that Ross provided you with punctual, friendly, and professional service—qualities we strive for with every customer. Your recommendation means the world to us, and we’re grateful for your support. Should you need anything in the future, don’t hesitate to let us know!

Bedømt til 5 ud af 5 stjerner

A great purchase and a great company

The Tub Company were superb from first meeting, through purchase and installation to normal running.

They offered great advice, put us under no pressure and were a pleasure to deal with.

The Tub is great and we use it at least 4 or 5 times a week. It is simple to use and maintain and much less bother than fastening up the lazy spa.

A great purchase and a great company

Thank you!

20. maj 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Happy customer

I left a review where I put the sent the wrong order which they did but a loverly woman called Michelle got it all sorted within a few hours. So I have put this one on to say thank you for putting it right so quick

3. maj 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Richard called me on route to install a…

Richard called me on route to install a ASHP on our new hot tub, he removed the side panels and then said we will empty the tub 😳… (what) I thought… then he really went to work and didn’t stop he emptied the tub into a bag completed the install then returned the same water back into our tub 😳 testing everything, I was fascinated watching him. He is credit to the Tub company and I will certainly use them for my service/repairs every year.
The service from the company from day one was excellent thank everyone at the Tub company..

26. maj 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

What a fantastic company!

What a fantastic company, with excellent quality products. I purchased a hot tub cover cap from them online and through no fault of their own the supplier had changed the colour. I contacted customer services and spoke to the most helpful lady, who checked all of them for me. She was polite, friendly, helpful and knowledgeable. It makes a huge difference when you get a company who is so helpful. We will definitely be returning customers.

18. april 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great hot tub company

Great company to deal with from show room through to delivery and installation. Top notch aftercare for a hot tub beginner like me too. Highly recommended.

16. februar 2023
Bedømt til 4 ud af 5 stjerner

Hot Tub positive experience

We were not pushed into making a decision. Our questions were answered in a way we could understand.
The installation crew were very polite and knowledgeable.
The hot tub had been very enjoyable and easy, so far, to operate and maintain.

25. november 2022
Bedømt til 5 ud af 5 stjerner

Great service

Great service. Delivery to suit us. Good handover and explanation for use. Would recommend. Nice team at showroom too.

22. november 2022

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