We're new to saunas but thought using a local supplier would help both the local economy and we'd get a more personalised service. Trying to get answers to our questions in a timely manner or quotes... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
We're new to saunas but thought using a local supplier would help both the local economy and we'd get a more personalised service. Trying to get answers to our questions in a timely manner or quotes... Se mere
Virksomheden har svaret
The Tub Company are extremely good in all aspects of what they do. Friendly, knowledgeable, passionate and attentive to name a few things. They went above and beyond my expectations to help which in t... Se mere
I recently had the pleasure of dealing with The Tub Company, and they've been excellent overall. From the initial consultation to the purchase and installation of our tub, the team was professional, k... Se mere
Virksomheden har svaret
Love our hot tub - Richard and his team were amazing, from initial site visits, always keeping us updated to final delivery. Ours wasn’t a straight forward site and we couldn’t be more pleased with th... Se mere
At The Tub Company, we specialise in helping people create the perfect home wellness experience. With over 20 years of experience, we’ve built a trusted reputation for expert advice, quality products, and friendly, reliable service. Our large showroom in Sudbury, Suffolk showcases a wide range of hot tubs and swim spas — with the option to wet test before you buy. Whether you're looking for hydrotherapy, relaxation, or family fun, we’ll help you find the right model to suit your lifestyle and budget. From consultation to installation and ongoing maintenance, everything is handled in-house by our experienced technical team — ensuring high standards and peace of mind at every step. Pop in for a chat or book a visit — we’d love to help you discover the benefits of owning a hot tub or swim spa.
1B Addison Road, CO10 2YW, Sudbury, Storbritannien
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We're new to saunas but thought using a local supplier would help both the local economy and we'd get a more personalised service.
Trying to get answers to our questions in a timely manner or quotes for saunas has been at a snail's pace - over six weeks now, and still waiting for a quote from before Christmas

Besvarelse fra The Tub Company
Bought a Tub here 2 years ago. Great helpful sales staff and wonderful after sales service.
I recently had the pleasure of dealing with The Tub Company, and they've been excellent overall. From the initial consultation to the purchase and installation of our tub, the team was professional, knowledgeable, and friendly. They kept us informed throughout the process and went the extra mile to ensure everything was sorted, even when there were challenges. The tub itself is fantastic and easy to maintain. A big thank you to the team, especially for their prompt service and attention to detail. Highly recommend them. Four stars from me!

Besvarelse fra The Tub Company
I would just like to say what a honest company this is..
Been Quoted by various others..!!
Thank you Richard and your team 5 star..
Had a service today by Ross from the tub company in Sudbury and was extremely impressed and satisfied with the service provided. Ross was punctual, friendly, informative and extremely professional. I would highly recommend the company based on the excellent service I received.

Besvarelse fra The Tub Company
The Tub Company were superb from first meeting, through purchase and installation to normal running.
They offered great advice, put us under no pressure and were a pleasure to deal with.
The Tub is great and we use it at least 4 or 5 times a week. It is simple to use and maintain and much less bother than fastening up the lazy spa.
A great purchase and a great company
Thank you!
I left a review where I put the sent the wrong order which they did but a loverly woman called Michelle got it all sorted within a few hours. So I have put this one on to say thank you for putting it right so quick
Richard called me on route to install a ASHP on our new hot tub, he removed the side panels and then said we will empty the tub 😳… (what) I thought… then he really went to work and didn’t stop he emptied the tub into a bag completed the install then returned the same water back into our tub 😳 testing everything, I was fascinated watching him. He is credit to the Tub company and I will certainly use them for my service/repairs every year.
The service from the company from day one was excellent thank everyone at the Tub company..
What a fantastic company, with excellent quality products. I purchased a hot tub cover cap from them online and through no fault of their own the supplier had changed the colour. I contacted customer services and spoke to the most helpful lady, who checked all of them for me. She was polite, friendly, helpful and knowledgeable. It makes a huge difference when you get a company who is so helpful. We will definitely be returning customers.
Great company to deal with from show room through to delivery and installation. Top notch aftercare for a hot tub beginner like me too. Highly recommended.
Fast delivery
Product as ordered, good communication and customer service.
Chemicals I ordered came quickly just wish postage was a bit cheaper
We were not pushed into making a decision. Our questions were answered in a way we could understand.
The installation crew were very polite and knowledgeable.
The hot tub had been very enjoyable and easy, so far, to operate and maintain.
The company were great from start to finish.
The two guys who delivered and fitted our tub were very helpful with excellent customer service, going out of their way to help us.
Great service. Delivery to suit us. Good handover and explanation for use. Would recommend. Nice team at showroom too.
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