Terrible customer service
Terrible customer service. I’ve been trying to return a pair of lamps for three weeks and I cannot get any instructions from Top Lamp. This is highly unusual and unprofessional.
1. maj 2026
Uopfordret anmeldelse
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Purchased 2 Eleadora Nordic Minimalist…
Purchased 2 Eleadora Nordic Minimalist Elegant Morandi Soft Metal Pendant Lights finished in Milk Glass/ Antique Brass. They are absolutely stunning and the quality is excellent. The brass is excellent quality and looks better than I was anticipating.
I definitely recommend Top Lamp and I'm sure I will end up being a return customer.
10. marts 2026
Uopfordret anmeldelse
DONT buy from this company
DONT buy from this company. This is a scam. I purchased a ceiling light and it arrived broken. I have emailed several times to refund and no one responds. Their return policy is impossible and is a set up for the consumer being stuck with the cost ***even if the item is broken.
From the web page pertaining to a broken or defective item:
"Damaged Returned Items:
While returning an item, ensure it is properly packaged. Refunds cannot be issued for damaged returns. If damage occurs during return shipping, we advise filing a claim with the carrier and notifying us within 14 days of damage."
HUH???? Refunds cannot be issued for damaged returns. This is insane business practice. I will be filing a claim with my credit card company and I hope they back me up while this company hides in China.
4. februar 2026
Uopfordret anmeldelse
Terrible Customer Service
I ordered the lights in August. I didn't receive them until the end of September. A month later. Then one of the lamps came defective. I contacted them only to have them haggle me about paying to ship it back. Finally they shipped the replacement at their charge, but then they sent the small lamp not the one I purchased. I just received the replacement at the end of December. 4 months waiting on lights and now I have to start all over.
10. januar 2026
Uopfordret anmeldelse
Gorgeous sconces. Well worth the wait
Although it took quite awhile to receive my sconces, the wait was definitely worth it. I did bug Customer Service for updates but I always got a timely and pleasant response. The sconces are beautifully made and stunning in my refurbished powder room.
21. november 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.