I’m from Argentina (currently staying for a few days more in the us) and I bought a pair of Barbour boots bc I’ve been obsessed with them!! The delivery service and product it’s just amazing. Really e... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great customer service. Sourced an obsolete hard to find item from last of their stock. Promptly responded to my online order. Excellent communication. Sourced and shipped out items to Canada in a p... Se mere
Virksomheden har svaret
As always great range of outdoor and shooting inspired clothing and accessories. Easy and hassle free ordering and packaged nicely with a very speedy delivery time. I have ordered several times f... Se mere
Virksomheden har svaret
I like The Sporting Lodge. It has some good bargains and a speedy delivery service. But, it's let down by its return service. As it tends to use Royal Mail/The Post Office, the opportunities for th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Established in 1952, The Sporting Lodge is renowned for supplying specialist fishing, shooting and hunting clothing, footwear and accessories to customers all over the world. We also stock a wide selection of outdoor and country clothing, perfect for those who simply love to be in the great outdoors. The Sporting Lodge is an official stockist of brands including Fjallraven, Patagonia, Beretta, Brady, Barbour, Le Chameau, James Purdey, Filson, Dubarry, Musto, Redwing, Poler, Hunter and many more.
Kontaktoplysninger
Storbritannien
- info@thesportinglodge.co.uk
- thesportinglodge.co.uk
4,4
Fremragende
511 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 25 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fast efficient service.
11. august 2022
Besvarelse fra The Sporting Lodge
Thank you for the star review Eric, we appreciate it and thank you for your order.
TSL
Packging needs some quality Controlling
The item was as discription told, normal delivery time and good communication, but the packaging itself was near to desaster, because of no straps and a special packaging layout like a amazon typed envelope, so the item stucks out of the closed pack by levy.
10. august 2022
Besvarelse fra The Sporting Lodge
Hi Jens,
We're sorry to hear there was a problem with the packaging, and would like to know what the problem was as we've not had an email from you. Could you please email info@thesportinglodge.co.uk so that we can see how this has happened, so we can make sure this cannot happen again. Many thanks!
TSL
Besvarelse fra The Sporting Lodge
Thank you James, and thank you for your order.
TSL
this is the first time I have used…
this is the first time I have used Sporting Lodge and it won't be the last. Excellent service from start to finish, well done to all the team
5. august 2022
Besvarelse fra The Sporting Lodge
Hi Philip,
Thank you for taking the time to leave us this review, we really appreciate it and we're pleased to hear you'll be back! Thank you for your order.
TSL
Very nice customer service and…
Very nice customer service and excellent prices for quality items
5. august 2022
Besvarelse fra The Sporting Lodge
Hi,
Thank you for the kind words and we're really glad you're happy with your purchase.
TSL
I’ve used this retailer previously and…
I’ve used this retailer previously and will use again had to return some shorts for a smaller size the customer service was good.
3. august 2022
Besvarelse fra The Sporting Lodge
Thank you Robin for the positive feedback, we appreciate you taking the time to do this. Thank you for your order and we're glad the shorts now fit!
TSL
Excellent reliable recommend.
1. august 2022
Besvarelse fra The Sporting Lodge
Thank you for the 5 star review Kevin, we appreciate it!
TSL
Next day delivery means maybe 2-3 days…
Next day delivery means maybe 2-3 days late "but no guarantees" according to customer service.
I ordered a backpack on Sunday that was needed for travel and chose next day delivery... I expected it to be dispatched on Monday and arrive on Tuesday
Today is Tuesday and Royal Mail tracking shows that they've not even received the package yet
I called customer service and they said it "might come tomorrow (Wednesday/3 days after order) but no guarantees"
I will be travelling soon and don't have the backpack, and also can't order from another company just incase this one does arrive, waste of time
5. juli 2022
Besvarelse fra The Sporting Lodge
Hello Mike,
We definitely understand your frustration and disappointment in this situation, please know that we feel the same as the courier has let us both down.
From our view, we have shipped this out on time and passed this to the courier within 24 hours of placing the order and sent this on a next day service. It is then down to Royal Mail to fufill their side of the contract.
We do not want to make any false promises here, and we have advised that this will hopefully come tomorrow, we are sorry that we couldn't be more definite in this situation.
Kind regards,
Jordan.
Good company let down by dated and awkward returns system
I like The Sporting Lodge. It has some good bargains and a speedy delivery service. But, it's let down by its return service. As it tends to use Royal Mail/The Post Office, the opportunities for those of us who work to find, let alone attend, a Post Office are few. Most have closed down or are open odd temporary hours during the working day. Other delivery agents (Evrie, DPD, etc. ) have multiple, easily located parcelshops or drop-off points almost everywhere, even in rural areas such as the one in which I live, which makes returning a relatively simple process, and they provide easily printable return lables of QR code. An on-line retailer in the 21 Century needs a better return system than that currently employed by TSL.
2. juli 2022
Besvarelse fra The Sporting Lodge
Hello JM,
Thanks for your kind words on our great pricing and fast shipping, we do take our customers feedback on board which is why we are looking at implementing a new returns system in the near future, please stay tuned for this.
Thanks again for your thoughts, we truly appreciate it and we hope to see you shop with us again in the near future.
Kind regards,
TSL.
Great communication & speedy delivery
Great communication. Really quick service and great price. Will shop with these guys again
1. juli 2022
Besvarelse fra The Sporting Lodge
Hello Mark,
Thanks so much for the kind words, We truly appreciate your positive feedback, we look forward to seeing you next time!
Kind regards,
TSL.
Besvarelse fra The Sporting Lodge
Hello Carl,
Thanks so much for the kind words and we are so glad you are happy with our service.
Kind regards,
TSL.
do not buy from this company!!!!!
do not buy from this company! terrible customer service and follow up. paid for a $200 jacket i never received . have requested a refund twice with no response to that inquiry. paid extra for 3 day delivery and it's going on a month now...NO JACKET , NO REFUND. asked eBay to intervene and they were worthless. i'd stay clear of this company unless you intend to get ripped off.
very disappointed in the sporting lodge.
8. juni 2022
Besvarelse fra The Sporting Lodge
Hi Steven, your order was lost in transit by the courier. We did not issue an immediate refund as we raised an enquiry with the courier and had to wait for them to come back and confirm that the parcel could not be located. Occasionally deliveries can be delayed if they are held in customs etc, so we needed to find out what the situation was. We do apologise for the delay but you have since been refunded in full - we would never retain payment once it was confirmed that a parcel had been lost in transit.
Besvarelse fra The Sporting Lodge
Hello Anthony,
Thanks so much for the kind words and we are so glad you are happy with our service.
Kind regards,
TSL.
Fast delivery will use again
1. juni 2022
Besvarelse fra The Sporting Lodge
Hello Martyn,
Thanks so much for the kind words and we are so glad you are happy with our service.
Kind regards,
TSL.
very good thanks
1. juni 2022
Besvarelse fra The Sporting Lodge
Hello Jose,
Thanks for the lovely review, we appreciate your custom.
Kind regards,
TSL.
I’m delighted with the item and the…
I’m delighted with the item and the service.
Very quick delivery of a great quality product.
Well done The Sporting Lodge !
1. juni 2022
Besvarelse fra The Sporting Lodge
Hello,
Thank you for the positive review, we really do appreciate it and we're really pleased that you're happy with your purchase and the service provided.
Kind regards,
TSL.
Besvarelse fra The Sporting Lodge
Hi Alan,
Thank you for the positive review, we really do appreciate it and we're really pleased that you're happy with your purchase and the service provided.
Kind regards
TSL
A great shop
A great shop, excellent value and service, rapidly delivery ans good communication thank you
8. maj 2022
Besvarelse fra The Sporting Lodge
Hi Andrew,
Many thanks for taking the time to leave a great review - and thank you for your custom, it is very much appreciated!
Kind regards
TSL
Besvarelse fra The Sporting Lodge
Hi Ana
Thank you for your 5 star review, it's really appreciated! We aim to get all orders out within 24 hours of the order being placed, and it's kind of you to highlight how quick delivery was.
Kind regards
TSL
Great product
Great product!
Arrived early than expected in perfect conditions and very well packed.
The mini set fit great!
3. maj 2022
Besvarelse fra The Sporting Lodge
Hi Jorge,
We're really happy to hear it arrived earlier than expected and that you are happy with your purchase and service. Thank you for leaving this review!
Kind regards
TSL
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