once they have your money, they ghost you.
Ghosted. Promises made with no follow through. Buying the mattress was seamless n a nice experience thanks to Malik. As promised after a month if we weren’t happy we could exchange our mattress for another without cost . And so the process began for our exchange with Jerome. It’s been a very stressful n tiring experience. We’ve been ghosted. No one answers the phone and all promises have not been met. We have had to return to the store FOUR times to talk to Jerome face to face. More promises. To date promises of delivery have not been met. We are still waiting with no answers and no one picks up the phone so yet again we will have to physically go to the showroom to get an update from Jerome. Will it be another fake update? We are frustrated and tired. Face to face we get smiles apologies n promises, with NO FOLLOW THROUGH.
We do not recommend this location if you are shopping for a mattress with the full service they promise and you pay for choose another location. Once they have your money, any exchanges or refunds as promised is a time consuming and frustrating battle. Still no resolve here.








