theskinyourein.co.uk Anmeldelser 

119
TrustScore 3 ud af 5

2,8

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Found this site online as one of Dermalogica official authorised sellers. Ordered £115 worth of products on 13th October, delivery estimated 17-21st October. When looking at tracking t... Se mere

Bedømt til 1 ud af 5 stjerner

I ordered Dermalogica products online on 16th Sept and have never received my order despite being advised they would be sent 25th Sept. I chased with emails and social media messages and tried calling... Se mere

Bedømt til 5 ud af 5 stjerner

Thank you again for delivering great skin care products! On day 2 of face peels and already see/feel a difference! I have used the superfoliant and vitamin masque before, so already know these are bri... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Placed an order on 6 September for £79 then received email stating it would be delivered between 12/16 September received nothing. Since 19 September have emailed several times left numerous messages... Se mere

Virksomhedsoplysninger

  1. Helse- og skønhedsbutik
  2. Leverandør af skønhedsprodukter
  3. Kosmetikbutik
  4. Kosmetikforretning
  5. Hudplejeklinik

Skrevet af virksomheden

Retailing discounted dermalogica, skincare, lifestyle & wellbeing products. Led by a passionate qualified dermalogica skincare expert! 🤍


Kontaktoplysninger

2,8

Middel

TrustScore 3 ud af 5

119 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,8

Alle anmeldelser

(119)

5 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

No order fulfilled

Ordered in January,recipient a confirmation email and that has been the last response. I still not received order. Have written several email,requesting goods or refund still not received a response. Would not recommend anyone to buy from this company

20. januar 2025
Bedømt til 3 ud af 5 stjerner

Slow delivery, poor communication

Slow delivery - nearly three weeks - with little in the way of explanation for the delay. Not at all easy to contact (no replies to emailed queries). However, the items were well packaged and as described when they did eventually turn up.

1. februar 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Really disappointed this time around…

Really disappointed this time around ordering. I normally receive good service but this time around I’ve had my money taken from my account and told my order is on its way. Chased 3 times now and no communication at all to my enquiries. Really disappointing 😦

15. januar 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Purchased 2 weeks before Christmas paid…

Purchased 2 weeks before Christmas paid for faster delivery promised In time for Christmas 2 days before was messaging and emailing and been told yes it will be delivered but never received then got a message 4 days after asking if I wanted to have another sent out which I politely refused to then have to chase my refund wouldn’t use this company again

17. december 2024
theskinyourein.co.uk-logo

Besvarelse fra theskinyourein.co.uk

Dear Nick, as before we were extremely sorry you didn’t receive your parcel.
We fulfilled your order within the expected time but unfortunately Evri delivery service let us down. As you know we did everything we could to chase it but Evri then mailed you direct to say it was lost.
We believe our correspondence in this matter was as quick and thorough as we could and the only reason for delay with the refund was due to Christmas closure for three days.
We apologise again for matters outside of our control with the delivery company.



Bedømt til 5 ud af 5 stjerner

Good Service

Easy to order and delivered on time. Kind regards

17. december 2024
theskinyourein.co.uk-logo

Besvarelse fra theskinyourein.co.uk

Many thanks for your 5 stars Maria 🤍

Bedømt til 5 ud af 5 stjerner

Good price

Good price. Slow delivery but disclosed when order email confirmed. Free samples were received gratefully. Would re order with you!

5. november 2024
theskinyourein.co.uk-logo

Besvarelse fra theskinyourein.co.uk

Thank you for your 5 stars Sally 🤍

Bedømt til 1 ud af 5 stjerner

BEWARE! Money taken and no goods provided

I ordered goods to the value of £90.25 in Dec 24. They despatched the wrong items (they substituted the item I ordered as they were out of stock) They agreed I could return the item for a full refund (as is my statutory rights) and forwarded a label to facilitate this. It is now 5 MONTHS since they received the item back and I am yet to receive my refund. I have emailed Elizabeth in their Cust Service dept 6 times now and she is now simply ignoring me. I have emailed their Sales Dept in a further attempt to have this resolved but again have received no response. I will not be ordering from them again and would warn others against doing so

20. maj 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

First class customer service

First class customer service. My product was out of stock after order. I was contacted and informed of this. I was offered a refund or I could wait for the product to come back into stock. I opted to wait and was kept informed throughout. Once the product was back in stock I was informed of its dispatch. This type of service is very rare. I definitely recommend this company and will be a regular customer.

24. november 2023
theskinyourein.co.uk-logo

Besvarelse fra theskinyourein.co.uk

Angela we really appreciate your 5 stars
and your understanding. Thank you 🤍

Bedømt til 5 ud af 5 stjerner

Fantastic products and service

Fantastic products and service. My go to for skin needs, candles, diffusers and Christmas presents 🎁

28. oktober 2023
theskinyourein.co.uk-logo

Besvarelse fra theskinyourein.co.uk

Thank you Romy, appreciate your 5 stars 🤍

Bedømt til 1 ud af 5 stjerner

My received order was not as…

My received order was not as advertised. Apart from it taking far too long to send or despatch items were missing. I have contacted them via email to see if they will resolve the issue. I will keep trust pilot posted.

9. oktober 2023
theskinyourein.co.uk-logo

Besvarelse fra theskinyourein.co.uk

Good Morning.
Firstly we do apologise about your delayed order.
If you had have reached out to us first via any of the communications we have on our site then we would have gladly settled any confusion as well as tried to correct the supposed missing items.

We’ll await your email and responses in order to correct this issue.

Best Wishes to you in the mean time
theskinyourein.co.uk

Further to this reply, we haven’t had any communication from you so we can only assume you were mistaken.

Bedømt til 1 ud af 5 stjerner

I have never received the order…

What has gone wrong is that I have never received my order. Despite contacting you twice, I can't get any reply, let alone a refund.

11. september 2023
theskinyourein.co.uk-logo

Besvarelse fra theskinyourein.co.uk

Hi Janice,
We so sorry you haven’t received your order.
Might you be able to give us some more detail, order number for example and we’ll look straight into this…
Sales@theskinyourein.co.uk

Bedømt til 5 ud af 5 stjerner

A good company to order from .I have…

A good company to order from .I have ordered from the skinyourein a few times now, Good prices ,prompt delivery free samples which are useful and good customer service .

28. september 2023
theskinyourein.co.uk-logo

Besvarelse fra theskinyourein.co.uk

We appreciate your 5 stars as well as your repeat custom Christine 🤍

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