Bought a Thermapen Classic online when visiting the UK recently. Customer Support (Ieva) was fantastic in ensuring my order was processed and delivered to me prior to my departure. Have used it extens... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Recently purchased a Thermapen One during their Cyber Monday promotion. Have bought cheaper thermometers from Amazon in the past but they didn’t last long. Thought I would treat myself. So far s... Se mere
Virksomheden har svaret
Bought a Thermapen One in August 2024 with the pouch and noticed a hairline crack on the casing. Think it may have been a particularly hard popper so emailed ETI. Simple replacement and free returns... Se mere
Virksomheden har svaret
I bought an ETI Dot from Thermapen and loved it - used it for cooking, baking, even checking the temperature of the kid's baths. Then one day the probes would no longer register in the device. I con... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The ultimate digital kitchen thermometer for the cook who knows, the Thermapen is the faster, more accurate way to create amazing tasting food.The only kitchen thermometer you’ll ever need.
Kontaktoplysninger
Easting Close, BN14 8HQ, WORTHING, Storbritannien
- +44 (0)1903 202151
- sales@thermapen.co.uk
- thermapen.co.uk
4,6
Fremragende
57 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantastic customer service
Fantastic customer service. Sent my old Thempapen off for a replacement battery cover and it was returned fixed with new batteries and a calibration all free of charge. The best thermometer, I felt lost in the kitchen without it.
8. december 2024
Uopfordret anmeldelse
Besvarelse fra Thermapen
Hi Eddie!
We're so pleased to hear we were able to help you and resolve the battery cover replacement. Appreciate the feedback and thank you so much for the 5-stars, makes our team very happy!
Customer Service 100%
Customer Service 100% answer the phone promptly and could not be more helpful. I received a unit which had a minor fault. They arranged a replacement and collected the faulty item without question. Emma in customer service could not have done more. Superb thank you.
5. november 2024
Uopfordret anmeldelse
Besvarelse fra Thermapen
Hi Paul! Appreciate you sharing your feedback on here, it means a lot to us. Glad we were able to help!
Excellent service
Excellent service! Thermapen replaced a gouged battery cover for my 2012 model free of charge. Michael Phillips checked what type I had (I wasn’t concerned about colour matching) and it arrived almost by return of post. Outstanding service from a firm in Worthing UK which deserves its global ambition.
21. august 2024
Uopfordret anmeldelse
Besvarelse fra Thermapen
Hi Clare! We appreciate you taking the time to share your experience with us on TrustPilot. Your kind words really mean a lot! Will let Michael know you were happy with our service!
Amazingly useful and durable
I bought a Thermapen nearly 16 years ago. In that time, I have used the device to help prepare well over one thousand meals for my family. My Thermapen is still going strong! Years and years of roasted fish, grilled steaks, pan roasted chicken and much more all cooked safe without being overcooked. This is an amazingly useful and durable tool.
4. august 2024
Uopfordret anmeldelse
Besvarelse fra Thermapen
Thank you so much for your review! We're thrilled to hear that your Thermapen has been a reliable companion in your kitchen for nearly 16 years. It's great to know it's helped you prepare countless delicious and perfectly cooked meals for your family. We appreciate your support!
Fantastic piece of kit with quick…
Fantastic piece of kit with quick accurate readings. It’s ergonomically designed and sits perfect in the hand.
However mine developed a fault with the casing, quick email and received excellent first class service with a replacement immediately in the post within the day!
1. juli 2024
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Besvarelse fra Thermapen
Hi Lance! We're so glad to hear you appreciate the design and accurate readings! Happy we were able to help you. Thank you so much for the review!
Great Customer Service
I had a small issue with the battery cover on my Thermopen 3, after a speedy response to my email, a new cover was sent out and delivered the next day FOC. Other companies could learn a thing or two about good customer service from them!
22. maj 2024
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Besvarelse fra Thermapen
Thank you Steve! Appreciate you taking time to write this feedback and sharing your experience with others. Hopefully you're already back to cooking with your trusty Thermapen!
Fantastic customer service
Fantastic customer service, I had an issue with my Thermapen ONE and the experience was amazing and the replacement was sent within 2 days. I own several Thermapen products and they are very well built and work very well. I would not hestitate to buy their products again, one of the contributing factors is down to their amazing and very professional customer services.
20. marts 2024
Uopfordret anmeldelse
Besvarelse fra Thermapen
Hi Steve! This is really good to hear, we are glad our Customer Service team was able to help you. Appreciate the feedback, hope you enjoy using your new sidekick in the kitchen and on the bbq!
Phenomenal service from Thermapen
Phenomenal service from Thermapen. Ordering was simple and delivery exceptionally quick - very impressive, from start to finish.
15. marts 2024
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Besvarelse fra Thermapen
We are so pleased to hear that! Thank you for sharing your feedback with us and other customers!
Great products, excellent customer service
Ordered a replacement thermapen direct from thermapen.co.uk. Actual
products, usual excellent quality. Slight issue with order received, but customer service from them was excellent, and it was sorted promptly and helpfully.
26. januar 2024
Uopfordret anmeldelse
Besvarelse fra Thermapen
Glad to hear we were able to help you! Thanks so much for the 5-star review. We really appreciate your honest feedback!
Disappointed
Disappointed.
Whilst placing my order they invited me to sign up to their newsletter and receive a 15% discount code, which I did. However when I tried to use it they said No, you cannot use discount code on items that are on sale.
They knew what I was ordering and that it was on sale so should either have made this clear at the time, or not offered the discount in the first place!
29. december 2023
Uopfordret anmeldelse
Besvarelse fra Thermapen
Hi Chirs,
Thanks for your comments. We are really sorry to hear about your disappointment. When you placed your order, we had a site wide sale running which meant the 15% sign up discount code would not work alongside any other promotions. We do mention this in the sign-up email, but we will definitely make this more clear moving forward, so thank you for sharing your concerns.
To apologise for the inconvenience, we would like to share with you an exclusive 25% discount code to use on any future purchase (full priced items only). If you wish to redeem this, please contact stephanie.hughes@etiltd.co.uk .
Apologies again for any inconvenience.
Thank you,
Stephanie Hughes
Thermapen Brand Manager
Be in no doubt you need one in your life
From the second I laid hands on a Thermapen One I knew it was an amazing bit of kit! Robust, comfy in the hand and a read so quick and accurate you get an air temperature (more accurate than the telly weather report) before you probe!
Cooking to temperature rather than time will elevate your cooking game no matter whether you're outside cooking on fire/gas or indoors on the hob/oven. Also it doesn't matter whether your making a meat feast, baking a stunning cake or tempering chocolate Thermapen products do it all!
Also the communication from them is immense and they are all jolly good folks! Plus they are a family owned and British based company so supporting local and small businesses and the national economy so a win on all fronts.
Get one now, get cooking and I promise you'll never look back!!
10. juli 2023
Uopfordret anmeldelse
Besvarelse fra Thermapen
Thank you so much for this feedback, means a lot to us!
Amazing products and use them in all my…
Amazing products and use them in all my cooking. I will now always cook to temperature and not to time!
19. april 2023
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Besvarelse fra Thermapen
Thank you for your review, glad to hear it!
Wouldn’t bbq without it
26. april 2023
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Besvarelse fra Thermapen
That's the spirit #teamtemperature!
Amazing
Amazing. Can’t live without mine. Use it everyday. Would definitely buy again!
26. april 2023
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Besvarelse fra Thermapen
Thank you so much Stephen! Means a lot to hear this.
don't believe the hype
This product came highly touted at a restaurant supply store. It does not measure well at all, the temp reads 160 and the steak is rare?? use another brand and the 2 are not even close, but the second one is not exactly accurate either. Also the batteries do not last a very long time, All the calibration certifications are esentially meaningless. It is likley more economical to get a cheap analog gauge, they cannot be any worse.
Once I get new batteries, will run the ice test, will keep you posted when that happens.
Have finally found batteries, so being in Canada, I do not have the fancy jug, but used a thick measuring cup with crushed ice, it held at 32F, so maybe I am doing something wrong on how I use it, mainly on the BBQ
29. marts 2023
Uopfordret anmeldelse
Besvarelse fra Thermapen
Hi Edward,
We’re really sorry to hear you are not happy with your thermometer.
We always strive for superior speed, accuracy and quality in all of our products, and they undergo a number of checks by hand to certify this, so we’re very sad to hear that it has not met your expectations.
We would first recommend conducting an ice-bath test to check the accuracy of your thermometer. Please find instructions of how to do this here: https://www.youtube.com/watch?v=F8jwYpN5E-M
If the thermometer is reading outside of its specified accuracy range, then please do get in touch, and we will be able to refund, repair or replace it for you. If it’s within its two or five-year warranty (depending on the model), this will be free of charge.
Our thermometers are handmade and calibrated in the UK, so this is definitely not the quality we usually expect, and we would really like to be able to rectify this for you. Our friendly service team are always available to ensure your thermometer is working as it should.
Please contact us here if you would like to discuss your concerns in more detail: https://thermapen.co.uk/contact-us
Brilliant customer service
We bought a cooking thermometer years ago. It needed a replacement battery. I could not remove the cover, made a mess of the slot you are supposed to use to twits the cover off. I called the company, spoke to a human being right away. They told me to send it to them. I did and they sent a replacement, no quibbles.
Why can't all companies be like this?
23. januar 2022
Uopfordret anmeldelse
Besvarelse fra Thermapen
Hi Stirling!
We are so glad our team was able to help you. We appreciate you taking the time to review and share your experience.
As a business that hand makes our flagship products - Thermapens, we know how to repair our thermometers should you ever need to use that service again.
Kind Regards,
Liis from Thermapen
Brilliant
Brilliant! Customer service excellent, efficient and fast delivery and a great Thermapen to boot!
15. januar 2022
Uopfordret anmeldelse
Besvarelse fra Thermapen
Hi Bob!
We are so glad you had a pleasant experience with our team and enjoyed the fast delivery. We try to do our best.
Thank you for your kind review!
Kind Regards,
Liis from Thermapen
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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