Doug Hyde was at the gallery and personally signed my picture. I was unable to go on the day so my husband went to Riverside Gallery instead. Very helpful staff and then I went back a week later... Se mere
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Se, hvad kunderne siger
Ben was extremely helpful sourcing the two paintings we were after. Went extra mile in helping to wrap one of the paintings in birthday paper making a far better job than I could have. Have used a... Se mere
Recently purchased my first Doug Hyde print and so pleased I bought through Riverside Gallery. Great choice and pricing, simple ordering and fast, smooth delivery. Really well packaged on arrival... Se mere
Called into the gallery looking for work by one particular artist and bought a print from a complete different one! No sales pressure, just lots of advice as we wanted an alternative frame on the pi... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
The Riverside Gallery - One of the countries leading Art Galleries. Family run business since 1988 offering exceptional customer service We ship worldwide
Kontaktoplysninger
Greyfriars Place, ST16 2SD, Stafford, Storbritannien
- 01785 241471
- sales@theriversidegallery.co.uk
- theriversidegallery.co.uk
Bed kunder om at skrive en anmeldelse
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Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very satisfied with experience
Very happy with the purchase. Great website which is easy to navigate, competitive prices and fast, free (careful) delivery with excellent communications. Highly recommended.
Great price for my pictures
Great price for my pictures, also arrived on day requested.
Have used and bought from here on…
Have used and bought from here on several occasions.
Very friendly and helpful and some great products.
Great price and exceptional service
Great price and exceptional service. Pictures always very well packaged and delivered by Dpd.
Purchased 2 pictures recently
Purchased 2 pictures recently, they were perfect and the service and price was excellent, would recommend them to anyone looking for quality pictures.
So helpful
Wonderful service, as always! Ever since finding them they are the only gallery for me.
If I could give this gallery zero stars I would
If I could give this gallery zero stars, I would. On Sunday I placed an order for a picture that was listed as available and paid £750 in good faith.
Shortly afterwards, I received an email saying: “I’m not sure how this went through, but it is sold out and says this on our site, see below (screenshot of website showing item, with big yellow circle around ‘sold out’). We are unable to fulfil your order and have cancelled the transaction.”
My frustration isn’t that the item was unavailable, as mistakes do happen. What matters is how they’re handled. Instead of a straightforward apology, the message made me feel at fault for their error. That impression was reinforced when I phoned the owner, who sent the email, and was told that “people can add their own tones to emails.”
A simple “sorry, we made a mistake” would have gone a long way. Instead, what has stayed with me and will stop me from trying to buy from the gallery again wasn’t the cancellation itself, but the lack of accountability. It’s disappointing to feel blamed rather than valued as a customer.
Very pleased with my purchase
Very pleased with my purchase. Well packaged. Staff very polite and helpful.
This gallery provides the best customer…
This gallery provides the best customer service I have ever experienced. The communication was second to none—they were incredibly helpful when I needed to make a change, and nothing was too much trouble. It was so refreshing to deal with genuine, authentic people rather than just salespeople. A truly outstanding experience!
Excellent as always
Excellent as always! Delivery arrived on time, well packaged. Friendly and easy to deal with update given for when to expect the delivery.
Service that exceeds expected
Ben was extremely helpful sourcing the two paintings we were after. Went extra mile in helping to wrap one of the paintings in birthday paper making a far better job than I could have.
Have used a well known Manchester dealer previously, they wanted £150 deposit just to get the painting for us to look at. The additional 1 hour travel to deal with Ben was well worth it.
Superb customer service
Superb customer service.
Nothing was to much and knowledge regarding the artist was excellent.
Great service as usual keen prices and…
Great service as usual keen prices and excellent customer service
Great Service…
Great service really helpful and received my picture when they said I would. So refreshing to deal with someone who does what they say they will.
The art of excellence
Riverside is definitely the best place to buy art.I have been a customer of theirs for a while now and I am always thrilled with my purchases and totally impressed with their service.HIGHLY RECOMMENDED
Always great value and the staff can’t…
Always great value and the staff can’t do enough for you
CUSTOMER SERVICE
Excellent customer service from start to finish including delivery dates that were personally convenient to me due to work. Definitely will be purchasing again from them :)
The gentleman there was so helpful
The gentleman there was so helpful , went above and beyond helping me either my beautiful purchase .
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