This was my first time buying from Premium Fragrance. I bought the Ibiza perfume, which is for those who like the Original Poison. I think I actually prefer the Ibiza version, a little bit softer, and... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The perfumed car scent exploded in my car after 1 day, covering the interior of my new car in glass and the strong smell. When I contacted them to advise, I’ve received no response or acknowledgement... Se mere
Smells nice when you open it completely, but is very faint when the lid is put back on to hang it in the car, even when unscrewed as much as it can be. This is disappointing, as it doesn't make the... Se mere
Virksomheden har svaret
I am very disappointed and dissatisfied with the product I have received. Firstly, the box arrived opened, and there was only one fragrance included, despite me paying for two. Secondly, the... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Discover the budget-friendly alternative to luxury designer perfumes and aftershaves. Our smell-alike fragrances are vegan, cruelty-free, and proudly made in the United Kingdom.
Kontaktoplysninger
Storbritannien
- help@thepremiumfragrance.co.uk
- thepremiumfragrance.co.uk
3,3
Middel
159 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 13 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Bottle leaked have sent numerous emails…
Bottle leaked have sent numerous emails and chats with no answers not happy 😒 but will persist I'm looking into having my monies returned due to damaged faulty item with no response from you at all
2. september 2024
Besvarelse fra The Premium Fragrance
Dear Caroline,
We're truly sorry to hear about the issue with your order and the lack of response so far. We completely understand how disappointing that must be.
Please email us again at help@thepremiumfragrance.co.uk with your order number and photos of the leaking item, if you haven't already. Our support team is actively reviewing all messages and will prioritise resolving this for you, including offering a replacement or refund where appropriate.
We appreciate your patience and are here to make things right.
Warm regards,
Customer Support Team
The Premium Fragrance
Besvarelse fra The Premium Fragrance
Dear Eileen,
Thank you for your feedback!
We’re so pleased to hear you found the product to be of great quality and excellent value. We work hard to deliver both, so it means a lot to us that you noticed.
If you ever need assistance or want to explore more fragrances, feel free to reach out at help@thepremiumfragrance.co.uk, we’re always here to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Gorgeous smell
I was so tempted to smell the actual perfume so I bought the dupe and I love it.
13. august 2024
Uopfordret anmeldelse
Besvarelse fra The Premium Fragrance
Dear jane,
Thank you for your feedback!
We’re so glad to hear that curiosity led you to try our inspired version and even happier that you loved it! Our goal is to create high-quality alternatives that capture the essence of the originals, and your experience is exactly what we strive for.
If you ever want to explore more scents or have any questions, feel free to contact us at help@thepremiumfragrance.co.uk. We’re always happy to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Long lasting
The fragrance arrived quickly..
It smells exactly like it’s supposed to..
and lasts ..
would recommend “ New York “
6. august 2024
Besvarelse fra The Premium Fragrance
Dear Janet,
Thank you for your feedback!
We’re thrilled to hear that your order arrived promptly and that New York matched your expectations perfectly. It’s great to know you found the scent long-lasting, just what we aim for!
If you need help choosing your next fragrance or have any questions, feel free to reach out at help@thepremiumfragrance.co.uk. We’d love to assist you again.
Warm regards,
Customer Support Team
The Premium Fragrance
Perfume/aftershave arrived very…
Perfume/aftershave arrived very quickly. Very good scents that last. Would buy again.
15. juli 2024
Besvarelse fra The Premium Fragrance
Thank you for your kind words!
We’re glad to hear your order arrived quickly and that you’re enjoying the long-lasting scent of your perfume/aftershave. It’s always great to know our customers would return for more, we truly appreciate your support!
If you ever need assistance or want help picking your next fragrance, feel free to get in touch at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
Besvarelse fra The Premium Fragrance
Dear Mohammed,
Thank you for your lovely feedback!
We’re thrilled to hear you’re happy with both the product and our service. Your satisfaction means a lot to us, and we look forward to serving you again soon.
Warm regards,
Customer Support Team
The Premium Fragrance
Rich and Meditative
Very rich perfume and happy with the Tuscan leather which I tried. Truely an excellent one and would recommend it.
Great value for money.
13. juli 2024
Uopfordret anmeldelse
Besvarelse fra The Premium Fragrance
Thank you for your lovely feedback!
We’re so pleased to hear you enjoyed the Tuscan Leather-inspired fragrance. It’s great to know you were happy with the richness and quality, and that it offered great value for money. We're truly grateful for your recommendation.
If there’s ever anything we can assist you with, or if you'd like help exploring more fragrances, feel free to email us at help@thepremiumfragrance.co.uk, we're always here to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Heaven scent!
Thank you for sending my beautiful perfume oil so promptly I can truly recommend your products will be trying more fragrances soon! Christine
8. juli 2024
Besvarelse fra The Premium Fragrance
Thank you so much for your kind words, Christine!
We’re delighted to hear that your perfume oil arrived promptly and that you’re enjoying it. Your recommendation means a lot to us, and we’re thrilled to know you’re planning to try more fragrances soon!
If you ever need assistance or suggestions, feel free to reach out to us at help@thepremiumfragrance.co.uk, we’re always happy to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Besvarelse fra The Premium Fragrance
Thank you for your kind words!
We're delighted to hear you were pleased with both the service and the product. It means a lot that you'd consider ordering again, we truly appreciate your support.
If you ever need assistance or would like recommendations, feel free to reach out to us at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
Perfume arrived very quickly and was so…
Perfume arrived very quickly and was so similar in smell to Alien as web site stated, but at a vastly reduced price!
26. juni 2024
Besvarelse fra The Premium Fragrance
Dear Laura,
Thank you for your lovely feedback!
We’re so pleased to hear your perfume arrived quickly and that you found the scent to be a great match to Alien, all while offering excellent value. That’s exactly what we aim for!
If you ever need assistance or would like to explore more fragrances, feel free to contact us at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
I try their Black Orchid
I try their Black Orchid. It was good it felt like a combination of circuit twists and dark flowers. Its scent was long-lasting. Overall quality was good.
20. juni 2024
Uopfordret anmeldelse
Besvarelse fra The Premium Fragrance
Thank you for your feedback!
We’re glad to hear you enjoyed the long-lasting scent and unique blend of our Black Orchid-inspired fragrance. We appreciate your honest rating and are always looking to improve. If there's anything specific we can do to enhance your experience next time, feel free to reach out at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
Besvarelse fra The Premium Fragrance
Dear Angieow,
Thank you for your feedback!
We’re glad to hear you're enjoying the subtle scent in your car. It's great to know our fragrance is making a difference in your space. If you’d like to explore more options or need any assistance, feel free to contact us at help@thepremiumfragrance.co.uk.
Best regards,
Customer Support Team
The Premium Fragrance
The premium fragrance is my go to…
The premium fragrance is my go to company for inspired by perfumes. They are by far the best then any alternative companies in the market. I love their Inspired Aventus For him and Halfeti. I have bought 7 time so far and been happy all the time.
15. juli 2023
Uopfordret anmeldelse
Besvarelse fra The Premium Fragrance
Dear Zbigniew,
Thank you for taking the time to share your experience.
We’re delighted to be your preferred choice for inspired fragrances. It's wonderful to hear that our versions of Aventus for Him and Halfeti continue to impress, and that you've been satisfied with every one of your seven purchases. Your loyalty and trust mean a great deal to us.
If you ever need assistance or wish to explore more from our collection, please don’t hesitate to reach out to us at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Care Team
The Premium Fragrance
Sample smells like j’adore but the full…
Sample smells like j’adore but the full size bottle smells different, doesn’t resemble the sample let alone the original perfume.
10. juni 2024
Besvarelse fra The Premium Fragrance
Hi Azizun,
Thank you for your feedback, we are very sorry to hear there was an issue with the fragrance you have purchased.
I would love to help you resolve this, PARIS - Inspired by Jadore is one of our best sellers and we can only apologise you have received a faulty fragrance. Are you able to send our customer service team an email at help@thepremiumfragrance.co.uk and ask for 'Matt' and I will be able to assist you with this.
Kind Regards,
TeamTPF!
I purchased a Sauvage inspired car…
I purchased a Sauvage inspired car scent from this company. The scent was suspended from the rear view mirror. After two days use, the scent bottle became detached / fell from the screw top cap causing the contents to be spilled over the dash and upholstery. The cap now slips on and off rendering the item totally useless. I submitted a review to: thepremiumfragrance.co.uk giving them one star. It was never published on their Website - they only display five star positive reviews.
Avoid this company.
2. maj 2023
Uopfordret anmeldelse
Besvarelse fra The Premium Fragrance
We're truly sorry to hear about your experience and the inconvenience caused. This is certainly not the standard we aim to deliver, and we completely understand your frustration.
We take product quality and customer feedback seriously, and your concerns are important to us. Please reach out to our support team at help@thepremiumfragrance.co.uk so we can look into this further for you. If the item was faulty, we’ll be more than happy to assist with a refund or exchange in line with our returns policy.
We also appreciate your note regarding reviews. We never intend to filter genuine customer feedback, and we're currently reviewing our moderation process to ensure all voices are heard.
We hope to resolve this matter swiftly and restore your confidence in us.
Kind regards,
Customer Support Team
The Premium Fragrance
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.