Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... Se mere
Virksomheden har svaret
Lokation
Skift lokationONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... Se mere
Virksomheden har svaret
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Se mere
Virksomheden har svaret
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Skrevet af virksomheden
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Kontaktoplysninger
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, USA
3,9
God
421 anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The process was seamless
The process was seamless. I received my refund without having to return the product and the order that was already shipped was credited back to me and again I didn’t need to return the item. I will be donating the product to our local shelter.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra PetLab Co. - US
Hi Vicki,
We're happy to hear that the process was seamless and you received your refund without needing to return the product. We appreciate you donating the item to your local shelter! Thanks for your positive feedback.
Best regards,
PetLabCo.®
I been given my boy bruno the probtics…
I been given my boy bruno the probtics for 3 months now and these are amazing he had yeast paws and now they are back to normal now and his ears where always bad but now and again I have to clean his ears out
14. april 2026
Besvarelse fra PetLab Co. - US
Hi Mrs. Linda,
We're happy to hear that the probiotics have given Bruno comfort! Thank you for sharing Bruno's positive experience with us.
Best regards,
PetLabCo.®
My delivery service is On time every…
My delivery service is On time every time it’s needed without worrying about running out of supplies Thanks
14. april 2026
Besvarelse fra PetLab Co. - US
Hi Eartha,
We're happy to hear that our delivery service consistently meets your needs and provides you with a reliable supplements. Thank you for your positive feedback!
Best regards,
PetLabCo.®
Besvarelse fra PetLab Co. - US
Hi Shirley,
We're happy to hear that our service is reliable and punctual for you. Thank you for your positive feedback!
Best regards,
PetLabCo.®
The quick response
20. april 2026
Besvarelse fra PetLab Co. - US
Hi Colleen,
Thank you for your 5-star review! We're happy to know we provide quick responses.
Best regards,
PetLabCo.®
Besvarelse fra PetLab Co. - US
Hi Yolanda,
We're happy to hear that its made a difference in your dogs! Thank you for sharing your positive experience with us; we appreciate it.
Best regards,
PetLabCo.®
I don't like the automated delivery
I don't like the automated delivery. It's too much too soon and it's hard to remember to delay the delivery for a month.
13. april 2026
Besvarelse fra PetLab Co. - US
Hi there,
We appreciate your feedback and are sorry that our automated delivery schedule was not ideal for you. Managing subscriptions are easy by accessing your Customer Account Portal.
In the meantime, our team will be reaching out to you to provide further assistance.
Kind regards,
PetLabCo.®
I have I’ve been trying six months or…
I have I’ve been trying six months or more for the cancel my subscription and it just keeps coming and coming. I’m ready to turn it over to my district attorney for fraud and theft of money.
12. april 2026
Besvarelse fra PetLab Co. - US
Hello Jerry,
We’re truly sorry to hear about your experience trying to cancel your subscription multiple times, and we understand how frustrating this must have been. This is certainly not the experience we want any customer to have.
After reviewing your account, we were unable to locate any previous cancellation requests. If you could share more details about how you attempted to cancel, we’d be happy to investigate this further.
For reference, subscriptions can be canceled at any time through our customer portal or by contacting our support team directly. We appreciate the opportunity to look into this and help resolve it for you.
We take concerns like yours very seriously and would like the opportunity to make this right as quickly as possible. Our team will be reaching out to you directly to review your subscription, ensure it is fully canceled, and address any billing concerns.
Thank you for bringing this to our attention. We appreciate the chance to resolve this for you.
Best Regards,
PetLabCo.
Besvarelse fra PetLab Co. - US
Hi there,
We're so happy to hear that your dogs love our product! Thank you for letting us know about your positive experience; it means a lot to us.
Best regards,
PetLabCo.®
Besvarelse fra PetLab Co. - US
Hi Margaret,
We appreciate your positive feedback and are so happy you are satisfied with our product and prompt delivery. Thank you for your review!
Best regards,
PetLabCo.®
Excellent customer service
Excellent customer service, very easy to order and quick delivery
4. februar 2026
Besvarelse fra PetLab Co. - US
Hi Suzette,
We're happy you found ordering easy and our service excellent. It's great to hear you received your delivery quickly. Thank you for your feedback.
Best regards,
PetLabCo.®
I’ve been with PetLab for several…
I’ve been with PetLab for several years. I want to delay several subscriptions but no option is available online to do that. I hate to have to cancel it.
2. april 2026
Besvarelse fra PetLab Co. - US
Hi Landis,
We appreciate your long-term loyalty.
We're sorry the delay subscription option isn't easily accessible. We value your feedback and will work to improve our online services. Did you try to login into your Customer Account Portal? This helps customers manage their subscriptions.
In the meantime, our team will be reaching out to you to provide further assistance.
Kind regards,
PetLabCo.®
Your delivery sucks
The delivery has been thrown into the yard and the dog ate the whole monthly sole. This is the 5 time. There are 2 containers to put deliveries. It's a dog item so obviously there is a dog. One time the pic of delivery has dog next to it. This cannot be healthy
10. april 2026
Besvarelse fra PetLab Co. - US
Hi Bridgette,
We appreciate you bringing this to our attention. We're sorry to hear your delivery was left in the yard and your dog ate it.
Our team will be reaching out to you to make this right. Hope to hear from you soon.
Kind regards,
PetLabCo.®
Miracle has been realy helpful today
Miracle has been realy helpful today. He assited me in my undelivered items. This kind of representative should be applauded by your company.
19. april 2026
Uopfordret anmeldelse
Besvarelse fra PetLab Co. - US
Hi Mylin,
We're happy to hear that the representative was helpful in resolving the issue with your undelivered items. We appreciate you bringing this to our attention and for your positive feedback.
Best regards,
PetLabCo.®
Your sending me too much product?
16. april 2026
Besvarelse fra PetLab Co. - US
Hi William,
We apologize that you received excess product. You always have the option to make adjustments as needed to your subscription by logging into your Customer Account Portal.
Our team will be reaching out to you for further assistance. Thanks for your feedback.
Best regards,
PetLabCo.®
Please use my package delivery bin for my next delivery.
The package was left on my front porch close to my steps. I have a package delivery bin clearly located 6" from where the package was dropped. If my package was dropped in that bin, I would've given it a 5-star rating.
18. april 2026
Besvarelse fra PetLab Co. - US
Hi Janie,
We appreciate your feedback and are sorry your delivery wasn't placed in the designated bin. We'll share this with our delivery team to ensure they take extra care with placement in the future. Thank you for bringing this to our attention.
Best regards,
PetLabCo.®
My Stella Mae was suffering from a…
My Stella Mae was suffering from a yeast infection that caused her to itch all over her body and chew at her “Frito feet”. After all my attempts at trying to bathe and treat with suggested Google remedies to no avail I started doing some research and found that her yeast infection actually started in the gut and that I needed to treat her internally. I saw an Ad for Pet Lab and read about their products. I bought the Probiotic Supplement and was amazed by how effective it was after 2 weeks and got even better after a month. She loves the taste and looks forward to getting them twice a day. Thanks Pet Lab for creating something that could help my little Stella.
11. april 2026
Besvarelse fra PetLab Co. - US
Hi Cissy,
We're so glad to hear that our probiotic has made a difference in Stella Mae and those bothersome "Frito feet." It's wonderful she enjoys the taste and looks forward to taking them. We appreciate you sharing Stella Mae's success story!
Best regards,
PetLabCo.®
Delivery Package-Issue
We have a 1 acre property and we found the package out in our arena next to the street-pitched over the fence! It had been there for a least a few days or possibly a week. We found on Tuesday 4/15/26 by chance. It has never been delivered like that before-Very disappointed that it happened like that-especially since it had rained in our area
15. april 2026
Besvarelse fra PetLab Co. - US
Hi Crystal,
We appreciate you bringing this delivery issue to our attention. We're sorry to hear your package was left outside your property and exposed to the weather.
Our team will be reaching out to you for further assistance. Thanks for your feedback.
Best regards,
PetLabCo.®
It was delivered!
10. april 2026
Besvarelse fra PetLab Co. - US
Hi Robert,
Thank you for your feedback. We are happy to hear your order was delivered! In the future, please do not hesitate to contact us if any questions or concerns arise.
Best regards,
PetLabCo.®
I’ve noticed a decrease in paw licking
I’ve noticed a decrease in my dogs paw licking. And the customer service is out of this world. Or at least the guy who helped me the other day is. So. Great product my dogs actually enjoy and will eat but also have great employees.
17. april 2026
Besvarelse fra PetLab Co. - US
Hi Shelby, thanks for taking the time to leave this review. We are so happy to hear your dog has been doing well. We are always here to help, so please reach out if you have any questions or concerns!
Best regards,
PetLabCo.®
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.