Shocking service - illegible engraving and zero customer help!Avoid this company if you want readable personalised text. I ordered a personalised slate clock, but the engraving is completely faulty. T... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good experience. My daughter loves stitch so to have it with her name on was even better. Bit more expensive for the personalisation but overall it was well done.
So happy with our photo cushion. I gave it to my partner for our anniversary and I was so impressed the quality of it. The got in touch with me because the photo I initially uploaded was blurry (I’m p... Se mere
Saved my a lot of stress when I made a mistake. I placed an order quite late at night and when I received the confirmation email I had spelt my daughter’s name wrong. I emailed thinking this wouldn’t... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Home to over 5000 personalised gifts and cards, The Personal Shop is the place to shop for a unique gift for any occasion.
Kontaktoplysninger
Storbritannien
- sales@thepersonalshop.co.uk
- thepersonalshop.co.uk
3,6
Middel
25 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good experience
Good experience. My daughter loves stitch so to have it with her name on was even better. Bit more expensive for the personalisation but overall it was well done.
16. september 2026
Uopfordret anmeldelse
Shocking service
Shocking service - illegible engraving and zero customer help!Avoid this company if you want readable personalised text. I ordered a personalised slate clock, but the engraving is completely faulty. They used a font where the number "1" looks exactly like a lowercase letter "l", making the entire sentence completely unreadable and ruined.When I contacted customer service to ask for a replacement with a proper font or a refund, I was brushed off by two different agents (Emma and Rachel). They both dug their heels in and refused to help, claiming it matches a "preview"—even though the final product is completely illegible.Terrible customer care. I am now forced to claw my money back through a bank chargeback. Save your money and shop elsewhere.
15. september 2026
Uopfordret anmeldelse
Cousin loved gift
It was so nice to be able to send a gift to my sister’s new baby even though if in the US. Money box was greatly received and kept updated about delivery timeframe.
30. august 2025
Uopfordret anmeldelse
Wedding vase looked lovely as a centre…
Wedding vase looked lovely as a centre piece. Engraving was made bespoke for me as well.
27. august 2025
Uopfordret anmeldelse
Wonderful anniversary glass set
Wonderful anniversary glass set. My husband was delighted with them and perfect for our 20 year anniversary.
8. august 2025
Uopfordret anmeldelse
Needed a gift for my son and wasn't…
Needed a gift for my son and wasn't sure whether it would come before the weekend with the bank holiday. Customer service replied really quickly and it arrived the next day. Would use again
26. maj 2025
Uopfordret anmeldelse
Hazel was very helpful
Hazel was very helpful, gave me different perfumes to try and made it personal when I told her it was for my mums birthday.
Also made it lovely and personalised with gift cards rap and personal message
17. februar 2025
Uopfordret anmeldelse
No Communication
I wanted to buy a certain mug i have enquired twice in the last week and heard nothing. When i joined up for newsletters they sent me a 10% off code, Valued for less than 48 hours, Cant use as a cant get a reply
13. februar 2025
Uopfordret anmeldelse
Besvarelse fra The Personal Shop
Hi Robert,
I am sorry to hear you haven't heard back from us. We reply to all emails within 24 hours and normally out of hours as well.
I've had a look in our inbox and we can't see any emails from you regarding this. Please could you email us directly at sales@thepersonalshop.co.uk?
Kind Regards,
Emma
I had to say I am delighted to with my…
I had to say I am delighted to with my engraved wine bucket and it made a love touch at the top table of our wedding. I actually bought it for after but was so pleased when it arrived much earlier than expected (like the next day!)
3. maj 2023
Uopfordret anmeldelse
Saved my a lot of stress when I made a…
Saved my a lot of stress when I made a mistake. I placed an order quite late at night and when I received the confirmation email I had spelt my daughter’s name wrong. I emailed thinking this wouldn’t be seen but to my surprise I received a response so quickly and they corrected this for me.
3. februar 2023
Uopfordret anmeldelse
So happy with our photo cushion
So happy with our photo cushion. I gave it to my partner for our anniversary and I was so impressed the quality of it. The got in touch with me because the photo I initially uploaded was blurry (I’m partially sighted so I couldn’t really tell) but I really appreciated this and such personal customer service is rare these days. Huge thank you and I will definitely be back.
10. februar 2023
Uopfordret anmeldelse
Photo sequin cushion
Ordered a photograph sequin cushion. The preview of the cushion was nothing like the cushion I received. The preview had black pixels and the one I received had white pixels. It was shocking. It had a big white border around it. The colour blue was not even like the colour on the website and the staff are very slow to respond via email. I was so disappointed, I cried, and couldn’t give it as a gift.
22. december 2022
Uopfordret anmeldelse
Besvarelse fra The Personal Shop
Hi Lisa,
I am sorry to hear that this has happened. I have looked into this and we responded to all your enquiries within the timeframe stated on our website. You first reached out to us regarding the delivery timeframe and we proceeded to stay in touch providing with you with tracking information. When you received your cushion you reached out to us to let us know you were unhappy with it regarding the photo quality. A member of our team replied explaining that this was due to the blurry photo you had uploaded. The white border is clearly stated in the product description along with our photo guidlines which recommend you upload a clear, high quality photo. As with all sequin cushions white gaps do appear on the photos printed and this is a result of the printing process. We have tried to make this information all clear as possible with it clearly being stated on our website in the product description.
Up until we received this review I can find no mention of any complaint about the blue colour of the sequin cushion. I have reviewed the preview myself and the background pixels are clearly shown as white.
For context, I would also like to point out that a specific member of our staff has been in touch with you regarding this entire exchange and you have persisted in leaving negative reviews on our review sites including directing comments specifically at this person while I feel is completely unnecessary.
Kind Regards,
The Personal Shop Team
Ordered a few baubles for Christmas
Ordered a few baubles for Christmas. They arrived beautifully packaged and were just like the photos.
8. november 2022
Uopfordret anmeldelse
Royal Mail couldn’t deliver to my…
Royal Mail couldn’t deliver to my address even though I was in all day. Emailed and had a response within the hour and it was all sorted.
12. juli 2022
Uopfordret anmeldelse
5 Happy Teachers
5 Happy Teachers. Delighted with the sweet trees and the teachers were blown away. Looks so amazing.
11. juli 2022
Uopfordret anmeldelse
Quick response when Royal Mail didn’t…
Quick response when Royal Mail didn’t deliver to me.
8. juli 2022
Uopfordret anmeldelse
I have 3 kids all at different schools
I have 3 kids all at different schools. I forgot a couple of teachers and needed to get the last few quickly. Received an email back within an hour and order arrived in time.
5. juli 2022
Uopfordret anmeldelse
Happy with my order
Happy with my order. Most people think i’m mad but I ordered Christmas stuff and was really pleased they still have their range available throughout the year as most other shops remove it.
3. juli 2022
Uopfordret anmeldelse
Speedy response over the weekend when I…
Speedy response over the weekend when I made mistake on personalisation. thought I was going to have to reorder.
29. juni 2022
Uopfordret anmeldelse
Really happy
Wasn't sure about the delivery date but they responded very quickly via email. Beautiful gift
16. december 2021
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.