I visited the store in Westwood Cross this morning to have my Angel star refilled. I was served by Astrid, she was easy to talk to, polite, friendly and very helpful, she signed me up to the per... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 10, Westwood Cross Shopping Centre, 23 Margate Road, CT10 2BF BROADSTAIRS, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
I visited Westwood Cross Perfume Shop in early September and was served by Reece (I think) and Amanda who were both very helpful and knowledgeable. Amanda was particularly knowledgeable and definitely... Se mere
Virksomheden har svaret
I went to my nearest branch to get my Thierry Mugler Angel perfume refilled but unfortunately they had fun out, but they arranged for a refill to be sent to me by post there and then and I received i... Se mere
Virksomheden har svaret
I loved the service that was provided at Westwood The perfume shop branch, the atmosphere and environment was great, even the staffs was lovely. Sort to say Amanda i will be coming back to grab a few... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Parfumeri
- også i
- Hårproduktbutik
- Kosmetik- og parfumeleverandør
- Kosmetikforretning
- Leverandør af skønhedsprodukter
- Leverandør af smags- og aromastoffer
Skrevet af virksomheden
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Kontaktoplysninger
Unit 10, Westwood Cross Shopping Centre, 23 Margate Road, CT10 2BF, BROADSTAIRS, Storbritannien
4,5
Fremragende
45 anmeldelser
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Store price not match their website price
Wanted to purchase some perfume from store at Westwood Cross, Broadstairs
Explained to Manager that it was £13 cheaper online via their website so asked if she could match that price but advised not possible. Very disappointed so will shop elsewhere in future.
19. oktober 2026
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hello Josephine,
Thank you for taking the time to leave your review.
I am sorry to hear of your disappointment following your recent visit to our Broadstairs store. I completely understand how frustrating it can be to find an item available at a lower price online and then be unable to purchase it at the same price in store.
While our stores and website may occasionally have different promotions and pricing structures, I appreciate that this does not lessen your disappointment, particularly when you were ready to make a purchase.
I sincerely apologise that the outcome provided did not meet your expectations. If you would like the matter to be reviewed further, please continue to communicate with our Customer Services team via the Contact Us section of our website, providing a brief description of your experience. Our team will be happy to review your concerns and work towards a satisfactory resolution where possible.
Thank you for bringing this matter to our attention. Your feedback regarding pricing and the service provided will be shared with the relevant teams for review.
Kind regards,
Logan
The Perfume Shop Customer Services
The lady in the shop was very helpful &…
The lady in the shop was very helpful & ordered my perfume to be delivered & it turned out to be cheaper. So I ordered 2 bottles
4. oktober 2026
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hello Jackie,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hi Jeanette,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hi Tim,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Fantastic Service …
I visited the store in Westwood Cross this morning to have my Angel star refilled.
I was served by Astrid, she was easy to talk to, polite, friendly and very helpful, she signed me up to the perfume club, showed me the app, (which I have now downloaded)
and I left with an extra purchase and a candle as a gift.
I feel as an ex store Manager myself that it is important to praise excellent service,
Well done Astrid! I will be back to see you again!
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hi Denise,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Brilliant online shop
The perfume shop had a really good sale on, I found my favourite perfume at half price, ordered it and it arrived at my home 2 days later. Very happy customer
18. september 2026
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hello Lisa,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hi,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Love TPS
Love TPS it's my go to when I want perfume, always helpful, great prices too.
22. august 2026
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Since placing my order with the perfume…
Since placing my order with the perfume shop, I cannot fault the delivery and communication service, I think when shopping online there is a risk and an anxiety of if you will receive your package and what condition it will be in.
However, communication was fantastic, I received an email every step of the travel progress, and was able to track my package via the courier service.
When I received my perfume, it was in perfect condition, i was also gifted two little tester perfumes which smelled divine.
Thankyou perfume shop for making my shopping experience a very positive one and filling me confidence and reassurance every step of the way.
I will most definitely use again.
29. juli 2026
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I loved the service that was provided…
I loved the service that was provided at Westwood The perfume shop branch, the atmosphere and environment was great, even the staffs was lovely. Sort to say Amanda i will be coming back to grab a few more scents.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
very helpful and friendly
we were made to feel very comfortable, wife chose a new perfume and I treated my self to sauvage by recommendation of one of the staff, worked out the best deal for us and we walked away happy and looking forward to wearing them , wife loves hers and im happy with mine
8. juni 2026
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The perfume shop Westwood Cross 10/10
What a wonderful experience here.
I had ordered 2 perfumes online with the perfume shop last week but although money was taken from my bank the order was cancelled - recieved money back in my bank today and popped in store to buy said perfume
Mentioned this to the 2 lovely ladies working there and they were brilliant not only did they sign me up for their loyalty card so I got 10% off what was already an excellent price, because of the poor service I received online they gave me and my partner some samples a lovely Estee lauder make up bag with 3 products in and a Khloe Kardashian eye mask, they were absolutely brilliant. I am so happy with the service I recieved and they turned a bad experience into an excellent one - these girls are an asset to the company and I will now only go into the Westwood cross branch for all my perfume needs
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
First time I've used shop and will be…
First time I've used shop and will be last time, placed order online to collect from my local store and when I arrived staff just looked at each other until a young lad went off, came back with box and just hands it to me, no bag or the pretty peony gift that was meant to come with purchase, I assume purchase receipt is online as none was given. The staff in this store are all very young Saturday staff and didn't seem to have a clue unfortunately or i'd have tried to sort the issue.
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hello,
Thank you for your feedback and I’m very sorry to hear about your experience with your recent collection.
I’d like to clarify that we do not offer gift bags for free, though they are available to purchase in-store. We aim to minimise extra packaging where possible to support sustainability, which is why this is not included automatically. For the same reasons our purchase receipt will be available online, as you mentioned.
I am, however, very sorry that your gift with purchase was not provided. I would recommend returning to the store and requesting the item if the promotion is still available and the team should be happy to provide it for you.
Thank you again for taking the time to share your experience we will ensure your feedback is shared with the store team.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Very good definitely be using this site…
Very good definitely be using this site again very good prices
31. december 2025
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Helpful
The lady in the shop was cheerful and very helpful.
She ordered the product I required on line as there were none left in stock. Made the whole process easy and painless. Thank you. Great customer service.
10. december 2025
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Well my deodorant’s came the next day
Well my deodorant’s came the next day , wow that was very fast indeed!!!
5. december 2025
Besvarelse fra The Perfume Shop - Westwood Cross 158
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Good prices prompt delivery well…
Good prices prompt delivery well packaged happy customer 😀
25. november 2025
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
The young lady patient and polite
The young lady was very helpful as to what perfume was in for my granddaughters, 13 and 17. Very patient and polite
25. november 2025
Besvarelse fra The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
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