Best customer service I have literally ever had since purchasing from the perfume shop The staff in the Llanelli store I can not fault the best customer service I’ve ever had from the Perfum... Se mere
Lokation
Skift lokationUnit 6B Trostre Retail Park, SA14 9UY LLANELLI, GB
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Se, hvad kunderne siger
The staff had fabulous recommendations, they had plenty of time, felt no pressure. I had to get my perfume delivered, it arrived within 3 days. Excellent service and great prices.
Virksomheden har svaret
I visited the Trostre retail park store today and was served by Bonnie. She was absolutely wonderful! I don’t know much about perfumes other than the types of scents I usually enjoy, but Bonnie seemed... Se mere
Virksomheden har svaret
Amazing service!!! The ladies in the Llanelli branch were amazing especially the one with a bob (I can’t remember her name x😭). There we all amazing and they helped me place an order for my La Bomba... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Parfumeri
- Leverandør af skønhedsprodukter
- Kosmetik- og parfumeleverandør
- Kosmetikforretning
- Leverandør af smags- og aromastoffer
- Hårproduktbutik
Skrevet af virksomheden
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Kontaktoplysninger
Unit 6B Trostre Retail Park, SA14 9UY, LLANELLI, Storbritannien
4,9
Fremragende
73 anmeldelser
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Exemplary customer service from Holly literally…
Best customer service I have literally ever had since purchasing from the perfume shop
The staff in the Llanelli store I can not fault the best customer service I’ve ever had from the Perfume Shop
I was served by a lovely young girl called Holly she was helpful , professional and extremely knowledge about her products
This will be the branch I will be going to make me fragrance purchases in future as as a manager in the civil service myself customer service is of paramount importance
I would highly recommend this branch to everyone and will telling my staff to visit that branch of the perfume shop 🤗
6. juni 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Good and friendly service
Good and friendly service, great tips, free and fast delivery . Good offers.
2. juni 2026
Besvarelse fra The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff had fabulous recommendations
The staff had fabulous recommendations, they had plenty of time, felt no pressure.
I had to get my perfume delivered, it arrived within 3 days. Excellent service and great prices.
29. maj 2026
Besvarelse fra The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Holly was brilliant!
Holly was brilliant!! came for one thing and left with another and 2 brilliant deals!! amazimg!!!!
25. april 2026
Uopfordret anmeldelse
Besvarelse fra The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpfull staff and helped in…
Very helpfull staff and helped in making sure that I had the right product from a few choices. Prompt service when I collected my item.
11. april 2026
Besvarelse fra The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service with a personal touch
We were looked after by a colleague called Yvonne in the Trostre, Llanelli perfume shop . I was unsure what Tom Ford aftershave to buy for my husband for his birthday . Yvonne spent quality time with us and demonstrated great customer service whilst we had a look at all the different scents without rushing us . Yvonne demonstrated great knowledge of the different scents available. Yvonne showed a genuine interest in us as her customers providing an individual customer experience demonstrating that customers are at the heart of everything that Yvonne does to make sure that the customer ends up with the Correct product.
As a result my husband also bought 4 travalo products with scents as gifts too because Yvonne had spoken how handy they would be when travelling .
Yvonne is a true credit of excellent customer service , friendliness , and knowledgeable to the Perfume shop in Trostre and the company .
I would highly recommend this shop for an excellent customer experience.
12. april 2026
Uopfordret anmeldelse
Besvarelse fra The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service!!
Amazing service!!! The ladies in the Llanelli branch were amazing especially the one with a bob (I can’t remember her name x😭). There we all amazing and they helped me place an order for my La Bomba perfume and I even got the cream as well!! Amazing service and so friendly and professional, highly recommend 💕
1. april 2026
Besvarelse fra The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Besvarelse fra The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Scent-sational service
IT WAS GREAT TO FIND THE BRIDGERTON PERFUME FOR MY DAUGHTER .A BIG FAN OF BRIDGERTON .A RIBBON WITH A MESSAGE PRINTED OF YOUR CHOICE AND BOXED FOR A SMALL PRICE .HAPPY WITH DELIVER TIME .I HOPE IT WILL MAKE HER SMILE ON MOTHERS DAY!
8. marts 2026
Besvarelse fra The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was served by wonder lady called Hollie…
Was served by wonder lady called Hollie who stayed past her shift to help me at the Llanelli branch.
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Outstanding Service (as always) 👏🏼
Outstanding, friendly service as always in my local store from Hayley & Casey. The best place to buy aftershave/perfume from!
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic staff & service
Fantastic staff in the Llanelli Store, brilliant service and prices.
As a visually impaired person with a guide dog, the staff can't be for helpful.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra The Perfume Shop - Llanelli 297
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Besvarelse fra The Perfume Shop - Llanelli 297
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Besvarelse fra The Perfume Shop - Llanelli 297
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Great helpful staff
Great helpful staff, had perfume delivered to home - fabulous quick service! Overall marve
12. december 2025
Besvarelse fra The Perfume Shop - Llanelli 297
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Everything was good girl easy and very helpful…
Everything was easy and very helpful staff
5. december 2025
Besvarelse fra The Perfume Shop - Llanelli 297
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Besvarelse fra The Perfume Shop - Llanelli 297
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
I ordered six items of aftershave and…
I ordered six items of aftershave and perfume from the Perfume Shop on Black Friday. The prices were excellent. Five items were delivered on Monday 1st December and the remaining item on Tuesday 2nd December. I am delighted. Thank you
28. november 2025
Besvarelse fra The Perfume Shop - Llanelli 297
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Great Service!
Great, personal service. Very friendly and helpful staff. Went above and beyond to show me what was available .
21. november 2025
Besvarelse fra The Perfume Shop - Llanelli 297
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Classy Customer Service
From the moment I walked in to when I left I felt like a proper customer.
Staff were attentive without being overbearing. Answered all my queries confidently and with a bit of humor.
Helena was excellent, really friendly and knowledgeable. She went out of her way to make sure I left the store a satisfied customer.
5. november 2025
Uopfordret anmeldelse
Besvarelse fra The Perfume Shop - Llanelli 297
Hi,
Thanks for your feedback. It's great to hear of your experience. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
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