The Partnership Anmeldelser 

The company is professional with a well organised communication portal, and I felt supported throughout my transaction. However, there were a few lapses: the lawyer handling my case missed some follow-ups and once misstated the source-of-funds requirements, which caused unnecessary stress. I would use the company again, but clearer communication focused on my enquiries would be a welcome improvement.

We have used The Partnership for 3 house purchases/sales now and have always been impressed. They stood out in comparison to the other solicitors in the chain, and were communicative and highly efficient in processing the legalities of the purchase and sale.

We were first-time buyers and our purchase fell through. The property had serious problems, but the process with The Partnership was frustrating.

We felt we had to be the ones to spot all the risks. When we asked for clear advice on complex legal issues (like a missing Wayleave Agreement), we got definitions, not a real explanation of what it meant for us. We had to push constantly.

They gave us wrong information that hurt our negotiations. We were told indemnity insurance for a Party Wall issue wasn't available, so we argued that point with the seller. Weeks later, a quote for that exact policy just silently appeared from them. It made us look foolish. They also ignored some specific questions we asked.

The whole thing was slow. They sent enquiries rarely and in big batches, which dragged the process out for months and made the seller think we were messing them around. The client portal is outdated, clunky, and makes tracking difficult.

While we avoided buying a problematic property, it felt largely due to our own diligence, not the firm's proactive guidance. The service lacked clear advice, accuracy, and efficiency.

Excellent service from start to finish second time round of using the partnership and Liam and Katie were absolutely fantastic.,
Highly recommended and was kept informed about everything and updated information all the time ..
Thank you you making my house move so great !!!

We were impressed with the online dashboard and area that kept track of where we were and what was still outstanding. We were also impressed with the quick responses to any questions we had, and the professionalism with which the whole process was handled.

Very efficient and professional service from day 1. Found doing everything online really good. We were kept fully informed of how the process was moving and what we needed to do to. Our queries were always answered quickly and it was easy to speak to someone on the phone if necessary. We have not moved for 35years and we definitely felt looked after and valued by Monica and her team.

As a first-time buyer, the Partnership (Eloise and Shaq) were helpful in their support of my transaction. Would recommend, in particular for a more personalised service.

Communication via the portal works really well. Also, my phone queries were always answered promptly.
A little more pro-active follow through on the individual queries would be good.

Excellent service. Dealt with Alex and Sasha, both very helpful, proactive and solution-focused. Highly recommend.

The staff were always helpful and professional on the phone and if they said they would call back - they did.
The sale took much longer than expected with various problems but each problem was dealt with and resolved.

We liked the people we were dealing with but were frustrated with the slowness of the whole process.

Kept us informed all the way through buying and selling

The Partnership portal is the best I have experienced. All of your documents in one place and the team always a phone call away. Thoroughly recommend.

The Partnership provided a brilliant service. The team were always available to assist with our queries and did so promptly which was reassuring in what can be a stressful process

Our buyers directly attributed pulling out to the rudeness and arrogance of the partnership. They had a great service until you realise how they correspond with other lawyers and make things up on your behalf. Raised an official complaint which they barely even investigated despite emails of proof. PLEASE steer clear and save yourself the hassle.

The portal is very easy to navigate. It’s also convenient to contact the team via email or phone, and everyone I spoke with was very friendly and helpful.

The partnership dealt with our house sale under probate with great success. They were able to get everything done in reasonable time despite complicated and sometimes difficult circumstances. I had used them once before and would not hesitate in using them again.

Bethany and Fred have been wonderful over the past few months. Always available and patient with my questions and enquiries. I have felt informed every step of the way. Thank you both for making this process so much easier.

I hired The Partnership to purchase a one-bed apartment in central London for £325,000. The Partnerships lawyer fee was 30% above the next highest quote from other solicitors, which I paid hoping that I would get a reasonably good service.

In reality, my transaction got delayed by 3 weeks than it reasonably should be expected to complete. I had to convince my own solicitor that we can't rely on inaccurate info supplied to us by the seller without evidence. I felt pressured to just "get on with it" and go ahead with the transaction as is, when it was clearly not beneficial for me. On top of high-end base fee, which I agreed to pay, I got unexpectedly upsold by +50% for work I outlined to them before I hired them and back then the sales person said nothing about this additional fee. I found out about additional fee in the financial statement. They added the fee only after I exchanged, but before completed. This way I had almost no chance to question it, dispute it and had to just pay it. Their response times at many points throughout transaction were quite long, when someone goes on two-week holiday, they say there is a replacement, in practice though work simply stopped. They would answer clear yes/no questions, but they ignored any questions where I asked them to share their experience and judgement. They just ignored and I had to send them questions again and again to get some kind of an answer. Their advice and guidance for exchange and completion process was extremely limited, I had to use ChatGPT given the time sensitivity. Overall 1/5 for all the reasons above.

Excellent service and communication for a house sale from start to finish, would highly recommend.