Themindscape Anmeldelser 

My Experience with Ketamine Therapy
Ketamine has truly been life-changing for me. I have been prescribed it for about a year, and the improvement in both my physical and mental well-being has been remarkable.
Nearly ten years ago, 1 was involved in an 18-wheeler accident, and I continue to live with chronic neck pain. When I take my prescribed ketamine, my pain level consistently decreases from approximately an 8 out of 10 to a 1 or 2, allowing me to function much more comtortably.
Beyond pain relief, ketamine has had a profound impact on my mental health. It helped me recognize that I had been struggling with depression more than I realized, and it has significantly improved my overall mood and outlook. It also helps reduce feelings of anxiety and keeps me from becoming as overwhelmed during stressful times.
Overall, ketamine has made a meaningful difference in my quality of life by helping me better manage chronic pain, improving my emotional well-being, and allowing me to navigate daily life with greater ease.

I’ve been with Mindscape since around March, and unfortunately my experience has been frustrating enough that I’m considering canceling my subscription and returning to a previous ketamine provider. I’ve tried three different providers over the years, and Mindscape has been the most difficult to work with from a customer service standpoint.

My first negative experience happened when I initially signed up. I was scheduled for an appointment at 2:00 PM MST. I live in Arizona, which does not observe daylight saving time, so during part of the year Arizona shares the same time as California. Apparently there was some confusion with the scheduling, because what was listed as 2:00 PM MST was actually treated as 1:00 PM Arizona time. I missed the appointment and was initially charged a $160 no-show fee. To their credit, they eventually acknowledged the mistake and refunded me, but it left a poor first impression.

Since then, I’ve found communication to be slow and inconsistent. It’s often difficult to get a response from support, and medication processing and shipping routinely take longer than expected.

My most recent issue has been the most frustrating. I’ll be traveling out of state next weekend for the funeral of a close loved one, so I used the portal’s early refill option. The portal showed my refill date as July 3 and indicated that I was eligible to request an early refill on June 26, which I did.

After submitting the request, I noticed the prescription status had been changed to “On Hold” with no explanation. When I contacted patient support, I was told that the provider from my previous appointment, where we switched my treatment from troches to a troche plus nasal spray combination, had instructed the pharmacy to hold the prescription until June 30.

As far as I’m aware, there was no clinical reason for that delay. During that appointment, I specifically remember the provider telling me he couldn’t see when my last refill had been, which surprised me since I assumed providers would have access to that information. It seems likely the hold date was entered in error.

I explained the situation to patient support and asked that someone look into it. I also reached out directly to the founder, who publicly emphasizes helping resolve customer issues. It’s now been 6 to 7 hours with no response, and because it’s the weekend I’m not optimistic that anyone will address the issue before my travel plans.

At this point, the repeated communication problems, scheduling issues, and prescription delays have made me question whether it’s worth continuing my subscription. I genuinely wanted this provider to work out, but after multiple avoidable issues, I’m seriously considering switching back to one of my previous ketamine providers.

I've had nothing but good experiences with mindscape. I had a small hiccup with an order, but the owner Eiad personally called me and respectfully corrected it. I've used BetterU and Mindbloom, and while I love Mindbloom's audio library, if you're looking for self-help on your own terms I can't recommend this more .
The product is great, customer service top notch.

I find that mindscape is one of the best head home Ketamine therapy places to go to for privacy and they don’t bother you like the other online physicians. They leave you alone and also they are available when you need them. They treat you with respect. Pricing is OK and the products are great. You get a choice. You can tailor your product the way you like it not the way a physician want you to take it you can order nasal spray and lozenges or you can do lozenges only it’s up to you. I like that you don’t have to check in with them before and after your therapy. That’s why I moved From Mindbloom to mindscape. I also find that the one star review below me is a little suspicious.

I just completed my initial consultation with The Mindscape and I'm really impressed with how prompt and thorough the service has been so far. I haven't received my medication yet, but wanted to share my experience with the onboarding process.

Background: I have postpartum depression, anxiety, and birth trauma. I previously tried ketamine troches with another provider and the medication worked well, but I really disliked the troche format. I'm switching to The Mindscape specifically for their nasal spray option.

The consultation was thorough - the clinician took time to understand my trauma history, previous ketamine experience, and current symptoms. They were willing to work with my existing dosing history instead of making me start from scratch, which I really appreciated. The whole process felt professional and they coordinated well with my current treatment.

Pricing is discounted right now for first 500 subscribers at $249/month for 2 years, which is competitive with other at-home ketamine options. They also gave me a referral code (CIANPOST) that gives 20% off for new patients, bringing it down to $199.20/month. There are only a few spots left for their discounted prices.

If you're considering ketamine therapy and have struggled with other formats or providers, definitely worth looking into. I received my medication three days after my initial appointment. They are very prompt and responsive. I highly recommend this company for ketamine therapy.