I was looking for a pool cover for my daughter and The Magic Toyshop had one that looked suitable at a reasonable price. It arrived in good time, with no excess packaging.
Virksomheden har svaret
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Se, hvad kunderne siger
I mistakenly ordered two of an item , realised quite quickly and contacted them . I got an immediate reply and they sorted my order before I received it . Delivery was really quick and items are... Se mere
Virksomheden har svaret
Bought a padded lap tray so disabled daughter could use it whilst in bed for eating on her very bad days. Only used a few times and have found that the frame is broken and coming away from the pad. Re... Se mere
Virksomheden har svaret
Now here’s a company worthy of its sodium chloride. Acknowledgments seem to come quicker than placing the order. Several times now, the delivery has come next day, but I had to wait, wow! Was it two... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Visiting The Magic Toy Shop is truly as enchanting as it sounds – thanks to our rich selection of toys and games, you’ll find something for kids of all ages and interests (yes, really!), whether you’re looking for inside or outside entertainment.
Kontaktoplysninger
Unit 6, Edenbridge Trade Centre, Hever Road, TN8 5EA, Edenbridge, Storbritannien
- 01732866922
- info@themagictoyshop.co.uk
- themagictoyshop.co.uk
4,3
Fremragende
712 anmeldelser
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Insect door screen
Great little product, easy to fit, works well and is inexpensive.
Dispatched and delivered quickly by this seller. Recommended.
19. juli 2024
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear John,
Thank you so much for the wonderful feedback, it truly means a lot to us. We are glad to know that you found the item to be value for money, alongside a timely delivery. We are excited to serve you again soon.
Kind regards,
The Magic Toy Shop Team
The goods I ordered arrived fairly…
The goods I ordered arrived fairly quickly and for the price I paid I was impressed with the quality and good value.
19. juli 2024
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Philt,
You have our sincerest gratitude for the lovely review. We aim to provide our customers with quality items at reasonable prices with free and fast delivery services, which is exactly what your review reflects, due to which we are delighted and it means a lot to us.
Kind regards,
The Magic Toy Shop Team
Besvarelse fra The Magic Toy Shop
Dear Simon,
Thank you so much for taking the time to give us this 5 star rating and wonderful feedback. We are glad to know that you are happy with the service you received and we cannot wait to serve you again soon.
Kind regards,
The Magic Toy Shop Team
Very happy with my overall experience…
Very happy with my overall experience and the item was just like the picture very happy with my overall experience
30. juli 2024
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Mrs. Smith,
We are thrilled to know that you are very happy with the overall experience you have received. We are delighted that your order went perfectly and we cannot wait to serve you again soon. Thank you for taking the time out to give us this 5 star rating.
Kind regards,
The Magic Toy Shop Team
I had it for 1 day starting the 22nd of…
I had it for 1 day starting the 22nd of July and it just started to fall to pieces especially when riding it.
It is not that easy to fold or to unfold the scooter it does take time.
22. juli 2024
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Vanessa,
We are sorry to hear about the inconvenience you encountered with your scooter. Please reach out to us via our contact page on the website or send an email to support@themagictoyshop.com. Our support team is ready to assist you and find a suitable solution.
Kind regards,
The Magic Toy Shop Team
Besvarelse fra The Magic Toy Shop
Dear Caz,
Your feedback represents the exact value we aim to provide all our customers with, free and fast delivery of good quality items at reasonable prices. Thank you so much for taking the time out to give us this feedback, it means a lot to us.
Kind regards,
The Magic Toy Shop Team
Floating tap water feature
Wanted a floating tap water feature and knew this wasn’t going to be huge. It was under £30 and although Amazon were supplying this a pound less and it would have been delivered a little quicker, I bought direct. Very attractive piece just s shame the pump wasn’t a tad more powerful as there is no sound of trickling water. Overal v pleased.
4. juli 2024
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Mr. Garfield,
You have our sincerest gratitude for the wonderful review. We are pleased to know that you like the fountain and found it to be a very attractive piece. Furthermore, your feedback regarding the pump have been duly noted and it is something we are looking into. Thank you so much for the wonderful review, we cannot wait to serve you again soon.
Kind regards,
The Magic Toy Shop Team
Great product at an amazing price
Great product at an amazing price. The starburst solar lights I ordered are beautiful when lit up.
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Miss B,
You have our sincerest gratitude for the 5 star rating. We are pleased to know that your love the lights you ordered and found them to be beautiful when lit up.
Kind regards,
The Magic Toy Shop Team
Besvarelse fra The Magic Toy Shop
Dear Leigh,
Thank you so much for the 5 star rating, it means a lot to us. We are glad to know that you found the order process to be simple and that your parcel arrived on time. We are excited to serve you again soon.
Kind regards,
The Magic Toy Shop Team
Great service, great pump - very quick delivery
Great service- very quick delivery. Pump is fabulous. Did exactly what I needed it to and I wish I’d bought one sooner!
16. juli 2024
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Joanna,
Your review means a lot to us. We are delighted to know that you found the service to be great and the pump to be fabulous. Thank you so much for taking the time out to give us this high rating.
Kind regards,
The Magic Toy Shop Team
Excellent laundry basket.
Excellent laundry basket delivered on time and for a very good price. Would recommend shopping at The Magic Toy Shop.
21. juni 2024
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Roger,
We are thrilled to know that you ordered our laundry basket, which is a simple yet highly beneficial item. We hope it has managed to reduce unnecessary strain on your back, like it did for us. You have our sincerest gratitude for the 5 star rating and lovely feedback, your recommendation is highly appreciated.
Kind regards,
The Magic Toy Shop Team
Water fountain…
Bought a solar run fairy water fountain, it is fantastic. Worked immediately, love it.
14. juli 2024
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Frieda,
We are delighted to know that you ordered one of our iconic solar fountains. We are even more glad to know that you found it to be fantastic and love the item. Thank you so much for giving us this 5 star rating, it means a lot to us.
Kind regards,
The Magic Toy Shop Team
Besvarelse fra The Magic Toy Shop
Dear Anna,
We are pleased to know that your order went perfectly and that you are very happy with the service provided to you. You have our utmost gratitude for the positive feedback, it means a lot to us.
Kind regards,
The Magic Toy Shop Team
Besvarelse fra The Magic Toy Shop
Dear Sue,
We are thrilled to know that you found the doll to be nice and that your granddaughter loves it. We aim to provide our customer with high quality items at reasonable prices with free and fast shipping. Thank you for giving us this feedback.
Kind regards,
The Magic Toy Shop Team
Awful company!!!!!
Same as previous review. Solar water feature bought from The Magic Toy Shop via Amazon. Stopped working after 3-4 weeks. Contacted company and they refused to do anything about our problem. Because it was outside their 30 day return policy. Its not fit for purpose. Amazon just as bad not interested. Would not buy from this company again or recommend it.
28. juni 2024
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Mrs. Rice,
We sincerely apologize for the inconvenience and frustration you experienced with your purchase. Our 30-day return policy is in place to ensure timely resolution of any issues, and this order was placed more than 6 months ago. This extended time frame significantly exceeds our policy period, which is why we could not accommodate your request.
Thank you for your feedback, which we will use to improve our services.
Kind regards,
The Magic Toy Shop Team
very poor service
very poor service bought a solar fountain from them costing £80 it stopped working after 5 weeks. Contacted TMTS to sort it out and there response was due to the fact that it was over a month since I bought it they were not prepared to do anything about it do not buy anything from this company it is not worth the risk
21. juni 2024
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Jonathan,
We apologize for the inconvenience you experienced with your solar fountain. Our 30-day return policy is designed to address such issues promptly. Since your first message was received nearly 2 months after the purchase, it was unfortunately outside our return window. We understand your frustration and appreciate your feedback as it helps us improve our services.
Kind regards,
The Magic Toy Shop Team
Quick delivery and quality toy.
17. juni 2024
Besvarelse fra The Magic Toy Shop
Dear Rosemary,
Thank you so much for the 5 star rating. We are absolutely thrilled to know that your order went perfectly. We are glad that you found the toy to be of high quality, with a quick delivery service.
Kind regards,
The Magic Toy Shop Team
Fast delivery
17. juni 2024
Besvarelse fra The Magic Toy Shop
Dear Janet,
We are delighted to know that you are satisfied with your order. We aim for speedy delivery of high quality items at reasonable prices. You have our utmost thanks for the wonderful review.
Kind regards,
The Magic Toy Shop Team
Besvarelse fra The Magic Toy Shop
Dear Pamela,
You have our sincerest gratitude for taking to time out to give us this feedback, it certainly means a lot to us. Moreover, we are delighted to know that your order process went perfectly, with the parcel arriving quickly.
Kind regards,
The Magic Toy Shop Team
If I could give zero stars I would
If I could give zero stars I would. Absolutely dreadful service.
£100 Item ordered never arrived (unsurprisingly considering they use Evri - probably the worst carrier currently operating).
Despite clear tracking information confirming their chosen delivery 'service' had as usual, failed to do their job, TMTS repeatedly refused to provide a refund until they 'received the item back'. Having never received it in the first place, this was obviously completely beyond my control but TMTS seem oblivious to their obligations as a seller and, for that matter, current UK legislation.
Situation eventually resolved by Amazon (in less than an hour) who were brilliant.
I wouldn't touch TMTS with a barge pole.
21. maj 2024
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Shane,
We sincerely apologize for the inconvenience you experienced with your order and appreciate your feedback. It is our standard procedure to process refunds once the item is returned to us. We understand your frustration, and we regret any inconvenience caused by the courier service.
Furthermore, if we had been informed about your pre-existing legal disputes with the mentioned courier prior to your order, we would have gladly informed you regarding alternative delivery options. We apologize for any misunderstanding and are committed to improving our service in the future.
Kind regards,
The Magic Toy Shop Team
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