The Luxury Bed Company Anmeldelser 

1.015
•
TrustScore 4.5 ud af 5

4,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

To be honest I probably wouldn't have visited this company with it not being a high street name but my son and his fiance were raving about the service and the quality of the bed they got, brilliant v... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Really helpful customer service, the lady who helped me pick me bed in the show room was really knowledgeable and helped us come to a decision which suited our needs best. Couldn’t recommend more this... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Leanna was extremely helpful and made everything very straightforward as we had a lot of questions! We will be returning to purchase beds for other bedrooms and would definitely recommend.

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Had a great experience in store today. Dealt with Joe who was very helpful and knowledgeable. Would highly recommend a visit, great selection of beds of a very high quality.

Virksomheden har svaret

Virksomhedsoplysninger

  1. Sengeforretning

Oplysningerne kommer fra forskellige eksterne kilder

Welcome to The Luxury Bed Company. We are furniture experts specialising in beds and sofas. With an incredible range of choice all our products can be customised to your liking with a huge range of fabric choices.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 60 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(1.015)

62 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 5 ud af 5 stjerner

There were so many lovely beds to…

There were so many lovely beds to choose from, the website was easy to search and order. The only thing that would have improved the process is being able to see the bed style in the chosen colour.

12. oktober 2024
Uopfordret anmeldelse
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Besvarelse fra The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

We do have a customer images page which displays a number of different beds in a number of different colours.
It is limited to the images that we have got though, so do take onboard that it only helps to a certain degree. Thanks so much for the feedback!

Bedømt til 1 ud af 5 stjerner

I would give zero stars if I could

I would give zero stars if I could. Beds sent to you are cheap. Both beds I have ordered have been ripped and the delivery men have tried to cover it up. The last bed I was forced to take earlier than I wanted even though they advise they can hold the bed for you. Took the bed and was not living at the property then found issues with the bed and now won't return. It's a single and the headboard is so high it wobbles. It's cheap and looks awful. DO NOT BUY FROM HERE. The customer service just keep telling me the same thing. To replace the side rail or offer a partial refund but the bed arrived dirty and they don't listen to anything you say.

11. oktober 2024
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Besvarelse fra The Luxury Bed Company

Hi Ellie,
We're genuinely sorry you're unhappy. Our top priority is happy customers.

I know this has been ongoing a little while, we're very keen to resolve things to make you happy! Your bed was delivered in November 2023.

We have attempted to call you a number of times since you first raised this in February 2023, however, the calls aren't answered. We're very keen to have this resolved for both yourself and us.

We understand the main concerns are:
1) Unhappy with the headboard height
2) Siderail is ripped
3) Headboard is unsteady

To which we have offered the following solutions:
1) Replace your headboard height - this is chargeable because your headboard dimensions were sent to you
2) Replace your damaged siderail - this can be done at no charge.
3) Review the headboard on site when we replace your siderail.

We have listened, and we hear you.
With the solutions we have offered, we most definitely should be able to resolve this for you.

If you would like to resolve things, please get back in touch.

Bedømt til 5 ud af 5 stjerner

Outstanding customer service

The whole experience was great from ordering to the set up, but in particular I was blown away by the two guys who came into the house and set up the bed in my bedroom. They were respectful of my home and my two kids, turned up on time, whipped up the bed in record-time, I couldn't believe it. So stress-free and a wonderful experience. The bed is awesome, so true to form and pictures online and great quality. So happy and couldn't recommend enough.

23. september 2024
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Besvarelse fra The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Bedømt til 5 ud af 5 stjerner

I am super happy with both of my beds…

I am super happy with both of my beds and my bunk bed, the quality and the easiness placing the order was just super simple. Thank you so much to Leanna who helped me get more fabric and got it out to me so quick, I really appreciate your all of your help. When we get round to doing more rooms, this will be my first stop, I wouldn’t go anywhere else.

18. september 2024
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Besvarelse fra The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Bedømt til 5 ud af 5 stjerner

Bellagio Kingsize Bed

I have just taken delivery of the Bellagio kingsize bed from TLB company. I must say I am highly delighted. The bed is amazing. Superb quality. I Love it. The material & look is luxurious. Communications have been great. I was nervous ordering a bed online I had not seen in person, but have had best experience & if anyone not sure just you go for it you will not be disappointed. The delivery team were respectful of my property. They built the bed up quickly. Took all packaging away & were very pleasant. I am so delighted with the whole experience. The only drawback was the delivery timing. 5.50am in the morning was way too early.

10. september 2024
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Besvarelse fra The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you! We appreciate the feedback on the delivery timing too - thank you for being so understanding with it yourself though

Bedømt til 5 ud af 5 stjerner

This is my second kids beds order from…

This is my second kids beds order from the luxury bed company!! Highly recommended. It’s soo comfortable and my kids love it!

11. september 2024
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Besvarelse fra The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Bedømt til 5 ud af 5 stjerner

It was worth the wait

It was worth the wait. I saw the Luxury Bed Company on IG and at that time they were not in the USA yet, I waited for them to deliver to the USA and it was so worth the wait. They have a BEAUTIFUL product with the BEST customer service ever. You can’t beat that! I absolutely love my king size bed!!
Thank you

6. september 2024
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Besvarelse fra The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Bedømt til 5 ud af 5 stjerner

Ordering a 2nd bed from you as we…

Ordering a 2nd bed from you as we remain so pleased with the one we ordered for my daughter. Look forward to receiving this one and hope to be as pleased with this order as we were last time ! :)

5. september 2024
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Besvarelse fra The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Bedømt til 5 ud af 5 stjerner

Thank you to Tony & The Team @ The…

Thank you to Tony & The Team @ The Luxury Bed Company, for fantastic customer service & care.
I will definitely be using this company again.

Thanks

Paul

4. september 2024
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Besvarelse fra The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Bedømt til 5 ud af 5 stjerner

Showroom Visit a MUST

We drove quite a distance to the showroom last Thursday, well worth the visit and so glad we did.
Greeted by Callum who was brilliant. He talked us through the whole ordering process and allowed us to bounce on the mattresses to select our choice. The Instagram Sale on Friday was the icing on the cake 50% Off….WOW. Great experience so far. I’m under serious pressure now to prepare the bedroom for our imminent delivery!!! Hope to see you…not too soon.

Barry

29. august 2024
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Besvarelse fra The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Bedømt til 5 ud af 5 stjerner

Fantastic service!

I have purchased 2 beds from this company now which I absolutely love and they are of a very high quality. When choosing my second, I visited the showroom and Meg was so helpful. She was able to order a bespoke option to fit my measurements. The delivery communication was excellent and timings were spot on. I would highly recommend giving them a visit if you are looking for your new bed!

4. marts 2024
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Besvarelse fra The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Bedømt til 5 ud af 5 stjerner

Really Friendly staff

Leanna has been so helpful with our order, from start to finish. Leanna went through all the measurements on the phone and also sent a confirmation email. I am so grateful for all her help, Leanna was so friendly and really easy to speak to. I would really recommend The luxury bed company. We are really looking forward to our delivery.

22. august 2024
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Besvarelse fra The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Bedømt til 5 ud af 5 stjerner

Leanne was an absolute pleasure and was…

Leanne was an absolute pleasure and was a dream to deal with super professional, prompt and very professional on all levels .
⭐️⭐️⭐️⭐️⭐️ on her customer service
Thank you so much ☺️

30. juli 2024
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Besvarelse fra The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Bedømt til 5 ud af 5 stjerner

Had a really easy experience with…

Had a really easy experience with Leanne and Meg helping me firstly with samples and then the final ordering process! They have given me great support and super fast responses with all my questions, as this is the first time buying an emperor bed and mattress so I had a fair few making sure the dimension would fit and possible alternatives if needed.

31. juli 2024
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Besvarelse fra The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Bedømt til 5 ud af 5 stjerner

Everyone I’ve spoke to have been so…

Everyone I’ve spoke to have been so helpful and would highly recommend them 😁 and I’m fussy and big on Customer service

30. juli 2024
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Besvarelse fra The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Bedømt til 5 ud af 5 stjerner

Amazing beds and amazing customer service

Couldn’t rave about this company enough! Their beds are second to none, their designs are amazing, installation was a dream and from start to finish a seamless process.

Their customer service is just brilliant - I’ve dealt with quite a few of the team since ordering my 2 beds and every member of staff have just been so helpful and nothing is too much trouble.

My only negative is their mattresses are SO comfy I don’t want to get out of bed on a morning!!

22. juli 2024
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Besvarelse fra The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Bedømt til 5 ud af 5 stjerner

Highly recommended

Phil and the team always so professional and helpful.
I always recommend these guys to all of my friends.

22. juli 2024
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Besvarelse fra The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Bedømt til 5 ud af 5 stjerner

Beautiful and elegant! Luxurious

It took almost 3 months but i was aware of that but worth the wait. My bed looks amazing!! So happy with this purchase. Got so many compliments. Bed is very sturdy and made with very nice plush fabric. Colour is so pretty as well. Thank you

16. juli 2024
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Besvarelse fra The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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