The Luxury Bed Company Anmeldelser 

1.016
•
TrustScore 4.5 ud af 5

4,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

To be honest I probably wouldn't have visited this company with it not being a high street name but my son and his fiance were raving about the service and the quality of the bed they got, brilliant v... Se mere

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Bedømt til 5 ud af 5 stjerner

Really helpful customer service, the lady who helped me pick me bed in the show room was really knowledgeable and helped us come to a decision which suited our needs best. Couldn’t recommend more this... Se mere

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Bedømt til 5 ud af 5 stjerner

I had a fantastic experience with the bed company, and Leanna was absolutely brilliant throughout. She was friendly, helpful, professional, and very knowledgeable, making the whole experience easy and... Se mere

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Bedømt til 5 ud af 5 stjerner

Leanna was extremely helpful and made everything very straightforward as we had a lot of questions! We will be returning to purchase beds for other bedrooms and would definitely recommend.

Virksomheden har svaret

Virksomhedsoplysninger

  1. Sengeforretning

Oplysningerne kommer fra forskellige eksterne kilder

Welcome to The Luxury Bed Company. We are furniture experts specialising in beds and sofas. With an incredible range of choice all our products can be customised to your liking with a huge range of fabric choices.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 60 % af deres negative anmeldelser

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Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(1.016)

69 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

My experience with the Luxury Company…

My experience with The Luxury Company was phenomenal. Their customer service and communication were amazing from start to finish. The bed arrived perfectly wrapped with zero damage and was super easy to assemble. As a designer, I highly recommend them and will definitely send clients their way! ☺️

6. november 2025
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Bedømt til 5 ud af 5 stjerner

I absolutely love my new luxurious bed

I absolutely love my new luxurious bed. Its so beautiful and I feel like a princess when I walk into my bedroom. The mattress is so comfortable. The setting is all that and more.
It give 5 start hotel vibes.

3. december 2025
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Bedømt til 5 ud af 5 stjerner

My Dream Luxury bed

First of all I have to say this is the bed of my dreams! It is absolutely gorgeous, the quality of the bed is just amazing, and the mattress is like sleeping in a cloud! I would definitely recommend this gorgeous bed so anyone who is not only looking for a luxury bed but also amazing quality! Customer service is top of the line. Would definitely order from them again and again!

11. november 2025
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Bedømt til 5 ud af 5 stjerner

The most gorgeous bespoke bed

Today we have had our bed delivered and installed, just wow wow wow it’s stunningly beautiful. Massive thanks to the 2 guys who delivered and installed it at 6:15am they were exceptional and so respectful to our home 🏠
I’m still in shock how gorgeous it is , genuinely the best company through our house renovations we have dealt with many thanks Danielle & Dean x

25. november 2025
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Besvarelse fra The Luxury Bed Company

Thank you so much for your feedback to us all at The Luxury Bed Company and the delivery team. We are so happy to hear you love bed and we have had a positive impact on your renovation😍
Thanks, Leanna x

Bedømt til 5 ud af 5 stjerner

⭐️⭐️⭐️⭐️⭐️ Five-Star Review for The Luxury…

⭐️⭐️⭐️⭐️⭐️ Five-Star Review for The Luxury Bed Company

We recently ordered two beds from The Luxury Bed Company — my mum and dad chose the King Size Sensatori X, and I ordered the Super King Sensatori X for myself. Honestly… wow. Both beds are absolutely stunning. They look so grand, elegant and beautifully made, and the quality really does speak for itself.

A special mention has to go to Callum, who has been excellent throughout the whole process. His communication was clear, friendly and professional, and he made everything feel completely effortless from start to finish.

We’re over the moon with our purchases and couldn’t recommend The Luxury Bed Company enough. Gorgeous products, brilliant service, and a five-star experience all the

14. november 2025
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Besvarelse fra The Luxury Bed Company

Hello Vicki, Thank you so much for your review and kind words made my day, as always if you need anything you know where we are, have a lovely Christmas and new year - Thank you Callum

Bedømt til 5 ud af 5 stjerner

A BED FOR A QUEEN AND KING

I am in love with our new bed and ottoman. Delivery was perfect. The bed was so easy to Install and Omg the mattress feels so good to sleep on. Now as I walk in our master bedroom I feel like royalty. The space is so beautiful and I love it.

19. november 2025
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Besvarelse fra The Luxury Bed Company

Thank you so much for your lovely review Forlisa! We are so pleased you love your new bed and mattress from us.

Thanks
Meg

Bedømt til 5 ud af 5 stjerner

The delivery was nice and smooth and…

The delivery was nice and smooth and the two men putting them together was absolutely great. Brilliant service, very polite, quick and knew what they was doing without any questions and would recommend.

4. november 2025
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Besvarelse fra The Luxury Bed Company

Thanks for your review Bryony! We really appreciate your feedback.

Thanks
Meg x

Bedømt til 5 ud af 5 stjerner

The only place to get a bed if we are being honest…

I’ve had my bed from TLBC for a couple of years now and it still looks brand new!! Anyone that ever tells me they are looking for a new bed, I automatically send them here. Thank you so much to the lovely team too, communication is great and nothing is too much of an ask when you want to check something before ordering. Highly recommend!

4. november 2025
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Besvarelse fra The Luxury Bed Company

Thanks for taking the time to leave us a review Tia, we are so pleased you love your bed.

Thanks
Meg x

Bedømt til 5 ud af 5 stjerner

The most amazing experience with The Luxury Bed Company

From the moment I first messaged their TikTok page (with lots of questions), the owner replied so kindly, patiently, and professionally. There were no “silly” questions, they took the time to answer everything in detail and made me feel completely 100% confident in my purchase.

The entire team has been nothing short of incredible. Their customer service is outstanding, they respond instantly, are so understanding, and have been unbelievably accommodating with the delays in my property purchase. You can really tell they care about their customers.

When my bed arrived the delivery and assembly team were so professional, friendly, and made me feel at ease straight away. The quality of the bed itself is absolutely stunning and it truly lives up to the name of the business The Luxury Bed Company. I finally have my dream princess bed, and it’s even more perfect than I imagined 🥰

All of my friends have asked where my bed is from, and I’ll be recommending The Luxury Bed Company to absolutely everyone. It’s so rare to find a business that combines outstanding quality with such genuine, kind customer service.

Shoutout to Leanna Watson and Meg Mairs for being so kind and understanding.

Thank you sooooo much to the whole team for going above and beyond and I’ll 100% be ordering again when I expand my home! 💕

4. november 2025
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Besvarelse fra The Luxury Bed Company

Thanks for your amazing review Sarah! We really appreciate your kind words.

Thanks
Meg & Leanna x

Bedømt til 5 ud af 5 stjerner

I couldn’t be happier with my…

I couldn’t be happier with my experience with The Luxury Bed Company. From start to finish, the service was exceptional — friendly, professional, and attentive to every detail. The quality of the bed is outstanding; it looks beautiful and feels incredibly comfortable. You can really tell the craftsmanship and materials are of the highest standard. Delivery was smooth and on time, and the team kept me updated throughout. My bedroom has been completely transformed — I can’t recommend The Luxury Bed Company highly enough!

17. oktober 2025
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Besvarelse fra The Luxury Bed Company

Thank you Victoria!

Bedømt til 5 ud af 5 stjerner

I couldn’t be happier with my bed

I couldn’t be happier with my bed, the team looked after me I told them what I wanted and how I wanted it and it come better than I ever expected.
I’ve never wanted to come home from work as much in my life and get into bed thank you very much 🙏🙏

24. oktober 2025
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Besvarelse fra The Luxury Bed Company

Thank you Matthew!

Bedømt til 5 ud af 5 stjerner

Taken delivery of another fabulous bed…

Taken delivery of another fabulous bed from this company. Not only is the design stunning the quality is sensational. I highly recommend to anyone who is considering a new bed. You will not be disappointed.

22. oktober 2025
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Besvarelse fra The Luxury Bed Company

Thanks for your review Rebecca! Your new bed looks amazing.

Thanks
Meg x

Bedømt til 5 ud af 5 stjerner

I brought the Sahara Bunk Bed (with…

I brought the Sahara Bunk Bed (with Trundle) had a little issue with the slates on top bunk until i phone up and Callum guild me to assemble it properly he even got in contact with me when he was out of office to resolve the issue which was pretty straight forward in the end many thanks

14. oktober 2025
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Besvarelse fra The Luxury Bed Company

Hello Francesca, Sor happy we got this sorted for you as always if you need anything you know where we are :)

Bedømt til 5 ud af 5 stjerner

Amazing service

Amazing service, cannot recommend Phil enough - seamless service from start to finish ! custom beds made and fitted into akward areas, complements to the whole team.

12. oktober 2025
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Besvarelse fra The Luxury Bed Company

Thank you so much for your feedback Dean, glad to hear you are happy with your beds and journey with us :)

Thanks, Leanna x

Bedømt til 5 ud af 5 stjerner

I Absolutely Love My Bed

I Absolutely Love My Bed! Everything Arrived Perfect!

14. august 2025
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Besvarelse fra The Luxury Bed Company

We love to hear you love your bed Ebony, thank you very much for ordering with us and sharing your feedback :)

Thanks, Leanna x

Bedømt til 5 ud af 5 stjerner

Would definitely recommend!

Such a good experience buying a mattress for our first home. Megan was so lovely and helped us pick the perfect one for us in the show room and our order was delivered sooner than expected. The mattress is so comfy, would definitely recommend☺️

6. oktober 2025
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Besvarelse fra The Luxury Bed Company

Thanks for your review Kenedie we really appreciate it!

Thanks
Meg x

Bedømt til 5 ud af 5 stjerner

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

I’m absolutely thrilled with my new bed from The Luxury Bed Company! The quality is outstanding, the design and detail is just perfect, and it is so comfortable. You can really tell they care about craftsmanship and design. Its completely changed the look and feel of my bedroom, and I’ve been sleeping better than ever. The delivery and service were smooth and professional from Phil and his team. I 100% Highly recommend The Luxury Bed Company if you’re looking for a stylish, high quality bed. Drop them a message on social media or pop into the showroom to get a feel of what type of bed you want.

5. oktober 2025
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Besvarelse fra The Luxury Bed Company

It has been an absolute pleasure to work with you on your new bed Ross, thank you for your feedback. We are so happy to hear you love your bed and having a better sleep :D

Thanks, Leanna x

Bedømt til 5 ud af 5 stjerner

Outstanding

Cannot fault the company. From beginning to end , customer service to delivery! I had lots of queries, all were answered accordingly and the help from customer service was second to none. The bed is an absolute dream, would highly recommend

15. september 2025
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Besvarelse fra The Luxury Bed Company

Thank you for your feedback Gemma! We love to hear you love your bed.

Thanks, Leanna x

Bedømt til 1 ud af 5 stjerner

Order 129996 delivery and complaint date 16/9/25

To start with everything went fine up to the assembling of the bed. We got a half price deal in a big sale, the bed was delivered 16/9/25 the delivery guys were perfect and then my partner started to unwrap and assemble the bed. First off once it was all unwrapped we noticed a few obvious, dark marks on the fabric on multiple pieces of the bed. Then as he was putting the headboard together (comes in two pieces) noticed that the pilot holes for a middle timber ‘brace’ weren’t lined up evenly or in a straight line but with the wait and the 3 other pieces of the bed looking and feeling really nice (overall, apart from the marks) he said we will just look past it and get it put together, then using the screws provided he started to fix the brace into the headboard pieces and on the 2nd out of 3 screws half way in it started cross threading so he immediately started to unscrew it with the screwdriver and the whole threaded lug came out with the screw (so the screw is still stuck in the lug), exposing a ‘structural beam’ made from manufactured wood not even solid timber. We took some pictures of all of these problems then sent to them through their online form for customer problems after speaking on the phone to someone who advised that was the only way to deal with problems. The reply we received wasn’t what we expected at all (for them to send an engineer out with a new lug and that the bed must be okay as it has to be built before they go out of the door, completely ignoring my concern of how wonky the headboard had been made), so we got on the phone to management and got to an agreement of the bed being picked up and us being refunded as we are not happy with the decision they have made (if they would have offered a new headboard made properly and up to the standard expected for a bed of this price) then we would have happily accepted as long as it was within a reasonable time frame as we now have a £4k mattress on the floor which isn’t ideal, but instead they have passed it on to their ‘logistics’ team who have come back today (3 days later) with a collection date of 16/10/25 which is absolutely ridiculous this bed is a huge super king and they expect me to store it until then with no apologies whatsoever and to also keep my money until after this date when they receive it back into their premises. An absolute shambles of a company if you’d ask me 🤣

15. september 2025
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Besvarelse fra The Luxury Bed Company

Hello Grace,

Thank you for taking the time to leave your review. We welcome all reviews, whether positive or not.

We understand that your experience hasn't been one which we strive to deliver. We are sorry.
It's certainly not a standard experience for one of our customers, so if we can ever put this right in the future, we would love the opportunity to.

We wish you all the best

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