Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Virksomhedsoplysninger

  1. Butik med fitnessudstyr

Skrevet af virksomheden

Ice Oasis is your trusted destination for premium ice baths, designed to elevate your wellness journey. Our cutting-edge products are meticulously crafted to deliver a range of health benefits, including immune system support, improved circulation, reduced inflammation, and enhanced mood. We pride ourselves on offering top-quality ice baths that provide deeper sleep, increased energy levels, and faster recovery, making them a perfect addition to your wellness routine.


Kontaktoplysninger

3,0

Middel

TrustScore 3 ud af 5

11 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Buyer beware

The first chiller I received was broken. The company sent a new chiller within about 2 months. The second chiller I received is also broken but now they are no longer communicating to get it replaced. Would think twice about buying anything from this company as it seems they are just a middleman who never actually touch the product as they are no help whatsoever in getting it repaired or replaced.

21. august 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Doesn’t work

Doesn’t work

26. juli 2024
Ice Oasis-logo

Besvarelse fra Ice Oasis

Unfortunately, Jim is not being accurate in his two-word review. Jim contacted us about not having received an instruction manual to his chiller. We emailed him a pdf of the instructions. Jim then contacted us on a Friday, after business hours, to say that he did not understand the instructions. On Saturday, when our office was closed, Jim contacted PayPal to attempt a chargeback.

When we returned to the office on Monday and saw Jim's email, we emailed him a video of how to hook up the chiller. Jim said he still did not understand. We also offered - multiple times - to call Jim to walk him through the process on the phone. We didn't receive a response from him.
We then sent Jim a pdf of step-by-step stills from the video, showing exactly how to set up the chiller. Jim said it was not "consumer-friendly". After we highlighted the stills for him, he provided no response.

As such, we submitted all evidence of attempting to help this customer with his chiller. After review, PayPal quickly sided with Ice Oasis and rightly returned the money to us.

Bedømt til 4 ud af 5 stjerner

The customer service team is awesome

The customer service team is awesome! They will respond promptly and provide timely updates. My only reason for giving 4 stars is that shipping takes quite awhile. It took a couple weeks for me to get my barrel and close to a month for the chiller to arrive.

I love my barrel and chiller and use it everyday. Highly recommend!!!

30. maj 2024
Bedømt til 5 ud af 5 stjerner

Product arrived in time and undamaged

Product arrived in time and undamaged. All expected contents were present. Product was easy to prepare.

Although the provided air pump connection does not stay fastened well during inflation.

24. oktober 2023
Ice Oasis-logo

Besvarelse fra Ice Oasis

Thank you very much for the 5-star review, Ken! We're sorry to read the pump is not staying fastened; that's certainly unusual and we will be reaching out to you to get further details and assist as best we can.

Bedømt til 5 ud af 5 stjerner

Very high quality

Very high quality. Much higher quality than I expected. Feels like a high-end river raft. We love it.

27. september 2023
Ice Oasis-logo

Besvarelse fra Ice Oasis

Kevin, we are very happy to read how pleased you are! We appreciate that you took the time to write your review and thank you for your business!

Bedømt til 5 ud af 5 stjerner

Never felt better

Never felt better, this Bath is worth every single dollar. It's an investment in my well-being that has paid off. Truly priceless!

5. oktober 2023
Uopfordret anmeldelse
Ice Oasis-logo

Besvarelse fra Ice Oasis

Asif, we are thrilled to hear how well the ice bath is treating you! Thank you for the review and thank you for your business!

Bedømt til 5 ud af 5 stjerner

Ice Oasis barrel came well packaged and…

Ice Oasis barrel came well packaged and shipped/delivered quickly. Customer Service was great and helped me with questions on discount option, shipping, and additional repair patches if ever needed. Yes, I would recommend.

19. september 2023
Ice Oasis-logo

Besvarelse fra Ice Oasis

Thank you for your kind review, Travis! We are very happy to hear about your experience and we appreciate the time you took to leave us a review. Thank you for your business!

Bedømt til 1 ud af 5 stjerner

Cool idea not a great product

Ice bath leaked from first time I filled it from the seal for one of the water connections. Ice oasis recommended that I use glue to fix it. After emailing with support that I was not ok repairing a new product for $100 refund, one of the owners called and offered a replacement but it would take a few weeks as they ship from China. I was not willing to wait that long for a replacement. It’s a cool idea but not sure it’s worth the money.

13. september 2023
Ice Oasis-logo

Besvarelse fra Ice Oasis

Our customer service team provided multiple solutions to Mr. Kesler for his reported issue with his ice bath, including ensuring the seal within the cap was properly seated as well as trying to place a quick-drying adhesive around the inner ring. Mr. Kesler was also offered a $100 refund for this solution, should he try it.

He then was contacted personally by one of our owners, who offered Mr. Kesler two options: Ice Oasis would cover the cost of shipping the product back and he would have a brand-new ice bath sent to him. The second option provided was a full and complete refund upon shipping the bath to us, again, at our expense, not his. Mr. Kesler's response to both options was: "No, that sounds like too much work to go through." Mr. Kesler said he would just sell the ice bath to someone else.

We stand by our product(s) and we are always happy to do whatever we can to resolve any issue(s) faced by our customers. In this matter, unfortunately, Mr. Kesler did not want a new ice bath nor did he want a refund of his money, two reasonable solutions offered, but rejected.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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