Excellent advice with design process. Faultless communication throughout production & to arrange delivery. Delivery made, not just to the door, but to the room. All packaging taken away once we con... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Brilliant service!! Seriously brilliant!! They answered all of my questions along the way and also gave me good advice. Brilliant customer service all the way through. Delivered exactly when stated an... Se mere
We ordered a large wool footstool during lockdown and have been so pleased with the service (quick and efficient) and the quality of the finished product). They even sent us a sample of the fabric we... Se mere
Virksomheden har svaret
The customer care provided by The Footstool Workshop is outstanding. Our footstool showed signs of excessive wear after a year. The Workshop did not hesitate to replace the footstool with a new one... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re an experienced bunch here at The Ottoman Workshop (formerly The Footstool Workshop), having been in the furniture business for over 20 years. Our small team is made up of skilled craftsmen, passionate designers and upholsterers who simply love to make beautiful things! All of our ottomans & footstools are handmade to order in our workshop situated in South Wales. We have a wide range of great products that will look good in any home. You can choose from over 4o different designs in a range of sizes, and with over 100 fabrics & 35 leg styles to choose from, there is something for everyone. Whether you want something to sit on, rest your weary feet on, stack your magazines on, to use as storage or just to look beautiful in a large space; we have loads of gorgeous ottomans to choose from. We are always up for a challenge and are happy to create something bespoke if you can’t find what you are looking for. Give one of us a ring on 01291 629764 (Mon - Fri 9am - 5pm), and we’ll be happy to help.
Kontaktoplysninger
Unit 11 St. David's Industrial Estate, Blackwood, NP12 3SW, Pengam, Storbritannien
- 01291 629764
- admin@theottomanworkshop.co.uk
- thefootstoolworkshop.co.uk
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Footstool
I am so pleased with my footstool and it’s a gorgeous colour pink. My order was delivered sooner than I was expecting and the delivery company were also very good. I highly recommend this company.

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This is the second footstool that I…
This is the second footstool that I have ordered from The Footstool Workshop and once again the product is brilliant. I'm extremely happy with it and the delivery was great.

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2 Small foot stools
I ordered and received 2, sturdy well made stools of excellent quality. I would definitely order again from Footstool workshop. The order took some time but as this was over the Christmas break and with covid issues I undertand the delay.

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Brilliant quality and service
Absolutely delighted with the footstool, not only is it exceptional quality but the customer service and delivery process was excellent throughout. This is clearly a company that cares about their product and their customers.

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Very pleased with our new leather…
Very pleased with our new leather stool. Delivery and service extremely good. Would definitely recommend The Footstool Workshop.

Besvarelse fra The Ottoman Workshop
First class service
Delighted with the finished footstool. Excellent service and the craftsmanship is superb. Perfect.

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Excellent service and good quality…
Excellent service and good quality product.
I recently ordered a footstool from the Footstool workshop.
Emma was friendly and helpful from the start and made sure I did not incur unnecessary costs. She let me know when my fabric arrived and when my footstool was ready for delivery.
We are very happy with the finished product. I would definitely recommend this company.

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I am absolutely thrilled with my…
I am absolutely thrilled with my beautiful footstool. Excellent and polite service. Thank you to you all.
Judy Staveley

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Really pleased with our footstool
Really pleased with our footstool. Great choice of fabrics. Highly recommended.

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Wonderful to deal with
Wonderful to deal with. Excellent value. Terrific website & my ottoman looks amazing. Thank you

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One of the best online shops - Excellent Quality and Customer Service
Good:
- Excellent product quality
- Excellent Customer Service
- Honest
- Went the extra mile
Bad:
- None
Detailed Review:
I needed two custom made cube footstools and I contacted The Footstool Workshop. I wanted the covers to be removable. This was not an option The Footstool Workshop already offered, but they were happy to do it for me. I was initially sceptical if they would manage to get it right since it was not something that they had done before.
The Customer Services advisors were very prompt and very professional and detailed with their responses. The whole ordering process looked professional and automated. All these things were very reassuring to a first-time customer.
I placed an initial order for one stool. I just wanted to see how the end product would look like. Four weeks later, as expected, I received my stool. The delivery was booked through a specialist furniture delivery company. Perhaps it was a little bit expensive for a small stool, however, I knew all this in advance before I placed the order.
The stool looked fantastic, exactly like I imagined it. They managed to successfully make the cover removable and they did it perfectly.
I placed a second order for a second stool.
In parallel we had a conversation for some custom-made cushions and I placed a new order. They then notified me that they were concerned about a specific detail involving the zips. We concluded not to proceed with the order and gave me a full refund. This is professionalism and honesty rarely seen these days.
The production of the second stool was affected by the lockdown because of the pandemic. That was obviously understandable!
When I received the second stool I was very pleased! I did notice that it was slightly bigger than the first. I contacted Customer Services and they arranged for the stool to be collected, altered and returned to me in no time! The stool in the end was absolutely perfect! I am happy that this happened. It may sound strange, but The Footstool Workshop have proved how professional they are and how they deal with issues when things go wrong slightly.
Finally, they did something remarkable: I was thinking of making a spare cover for the stools just in case. I contacted them to get an estimate. Their response surprised me: they offered to do it free of charge!!! I have now my free spare cover! A very big thank you!
You simply wish that there were more companies like them! I thank them and wish them all the best.

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Excellent Experience
Exactly as advertised. Sent first for some material samples FOC, and subsequently ordered a footstool.
Service was excellent and the product is of the highest quality.
Highly recommend.

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Brilliant customer care.
The customer care provided by The Footstool Workshop is outstanding. Our footstool showed signs of excessive wear after a year. The Workshop did not hesitate to replace the footstool with a new one and collect the damaged one. The replacement came with different feet. When I mentioned this, the original feet were packaged up and returned to us. Brilliant!

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We ordered a large wool footstool…
We ordered a large wool footstool during lockdown and have been so pleased with the service (quick and efficient) and the quality of the finished product). They even sent us a sample of the fabric we had chosen as we hadn't requested it, to ensure we were happy with our choice before they started making it. The delivery drivers were also very helpful (we live on the third floor with no lift :)

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Extremely happy with the quality of the…
Extremely happy with the quality of the product. Very straightforward to order and the company was very helpful in sending out a sample of the fabric before commencing the work. Would certainly buy again.

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We ordered a large crushed velvet…
We ordered a large crushed velvet footsool in teal. It is lovely. Great service and made in Wales. Love it.

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I absolutely love my foot stall
I absolutely love my foot stall, it is even better than I hoped. The customer service team were great, even when I’d selected my requirements I changed my mind overnight about the legs and they quickly amended my order without any fuss! Would really recommend lovely addition to my home.

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Beautiful addition to our home
Beautiful craftsmanship, efficient delivery, friendly customer service – we're really happy with our footstool! It's a bright, colourful and well-made addition to our home.

Besvarelse fra The Ottoman Workshop
Customer Service
Easy and straightforward to deal with. Swatches arrived next day and helpful lady in Admin helped work out the details to place the order for a bespoke piece. Assured it will arrive in around 4 weeks.
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