Very professional team. Very organized, did a clean and neat finish. Removed all old carpets and left our flat with all furniture and accessories placed in correct places. Workers were very accommodat... Se mere
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Se, hvad kunderne siger
We chose hardwood flooring and carpet in the Hampstead store. The staff were very friendly and helpful. We were given a choice of dates for fitting, and were later offered earlier fitting which was gr... Se mere
Sale of the Amtico product was conducted in a professional manner . Good communications . Installing of the product was done with skill by a good natured Danny and his mate over 3 days . We had the Gr... Se mere
When I visited the shop I was met with a warm welcome. The staff were extremely knowledgeable and helpful and recommended a carpet to meet my needs. They visited my flat and measured up and quickly... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The Flooring Group was founded in 1973 as a family business and grew through the years to become a leading flooring retailer with several showrooms throughout London and a Commercial Division servicing London and the South of England. Our aim is to provide a high-quality product with a top-level service – a guarantee that our customers always receive a superior installation on time and within their budget. With more than 40 years of practice, we are well-known for our distinctive features of diligence, accuracy and high-class service. The constant quality control we perform ensures that our clients get the utmost quality and make us a preferred flooring contractor by many. In all these years we’ve created thousands of satisfied customers and managed to build an excellent reputation as a reliable provider of flooring services in London.
Kontaktoplysninger
2 Waterloo Gardens, Barnsbury Street, N1 1TY, London, Storbritannien
- 020 743 55678
- commercial@theflooring.group
- theflooringgroup.co.uk
4,6
Fremragende
117 anmeldelser
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The hampstead branch are very…
The hampstead branch are very professional and the advice given was very helpful. From sales through to my fitted Amtico flooring was a pleasant process. Would definitely recommend.
15. oktober 2019
Uopfordret anmeldelse
Completely transformed our home
Completely transformed our home! Extremely competent and professional service. An absolute pleasure to deal with. Would definitely use them again for any flooring renovation. First class in every respect. Thank you!
17. september 2019
Uopfordret anmeldelse
Avoid like the plague!
We hired The Flooring Group’s Islington branch to source and install engineered walnut flooring back in July 2017 in two bedrooms for a total cost of £6.5k. The experience can only be described as abysmal!
Here are just some of the issues: installed wrong underlay and placed on-top of the carpet underlay to save time; cut the skirting boards at the incorrect height damaging them to the point they needed replaced; dented the walls; scratched the bed; installed scraped and dented boards; took months to address poor workmanship; ignored and then obfuscated when asked for basic information when a claim was issued; installed two different colours of floorboards from different product runs, factories, and countries leaving obvious different woods in the master bedroom and the smaller bedroom being a different colour than the master; installed different thresholds in the two rooms with some being damaged at point of installation and took over a year to settle the claim.
After sheer exhaustion of dealing with the ‘jokers’ that are the management of this firm I accepted a settlement from them after issuing legal proceedings in the County Court. While I gave up the fight of trying to get the different woods installed ripped up and replaced, I did get c. £900 back after about a year of arguing. The default excuse for poor product and workmanship from this firm is “within industry tolerances”, see the photos of their work, the different wood and thresholds are not within the tolerances expected of a firm that purports to be experts and who say they check wood before installation to make sure it matches to avoid many of the issues we faced.
Avoid these people at all costs!
20. august 2019
Uopfordret anmeldelse
Besvarelse fra The Flooring Group
The points above are entirely disputed – though the customer cannot deny that an excellent flooring finish was provided by Islington Flooring.
Furthermore, those “two different colours of floorboards” were confirmed by the supplier to be within toleration. In spite of this, we then, on the part of our goodwill and that of the supplier, provided a further batch of wood flooring to replace the part with which the customer was unhappy.
It is disappointing, after providing an excellent flooring finish and even replacing an area within toleration free of charge – to see the customer still complains.
An excellent flooring finish has been provided and all other unaddressed elements of the complaint are false.
I met here the lovely Ornella…
I met here the lovely Ornella (wonderful manager). She provided an excellent service to put our carpet. She is very professional and very experienced. She helps us to put a wonderful Sisal carpet. We are extremely happy with the service and with the great results. We don't have enough word to recommend this place!!
5. juli 2019
Uopfordret anmeldelse
new carpet supplied and installed
I was so pleased and impressed with the service we received from The Flooring Group! They were quick to respond, explained the process in detail and gave us a very reasonable estimate. Anytime I had questions, someone got right back to me and were always very friendly. Nice people to work with.
21. august 2018
Uopfordret anmeldelse
Very pleased with Hampstead Flooring
Very pleased with Hampstead Flooring. Worked with Liam and he was a tremendous help, knowledgeable and very patient when I was trying to pick out carpeting. He was very willing to point out variations in different carpeting and pointed me in the right direction. The carpet fitters were excellent as well. If you wish to have things done right the first time, look fantastic and at a competitive price, there is no reason to look elsewhere.
21. august 2018
The work was fine but …
The work was fine but two different employees of this company insisted on addressing only my husband in emails sent to both me and my husband - even when they were replying to a query from me. I guess they assumed he was paying for the work so he was the one they had to be polite to (not true in this instance, and shouldn't make a difference anyway). Just weird and rubbed me up the wrong way.
ETA the surname you have for me is Jones, you did the work this week. Not sure what you are hoping to achieve by implying that I am lying - it would be a weird thing to make up.
26. juli 2018
Uopfordret anmeldelse
Besvarelse fra The Flooring Group
Dear Madeleine K. Rhizome,
We can`t find your name in our records and do not recognise you as our customer, but we nonetheless apologise for any offence caused and are otherwise glad that the service and flooring finish met the customer’s requirements.
Best Regards,
The Flooring Group
ETA - There has been no implication that the customer is lying and we do apologise if this has come across as such. However, the review is not a proper indication of the service offered, which states that the retail service and flooring installation have been fine.
We do apologise for any offence caused, but are otherwise delighted that the flooring side of a flooring order has been to standard.
Best Regards,
The Flooring Group
Vinyl flooring - supply & installation
Great service. Liam was helpful from start to finish. The job was completed within a week of ordering. Even for a small job, he was enthusiastic and nothing was too much trouble. The quality of the work is great and we're really pleased.
14. juni 2018
Carpets laid in lounge, hall and bedroom
Work carried out on time and all to a standard expected. Very happy with the carpet and accessories supplied. Advice in the shop was helpful and fitter did an excellent job.
27. april 2018
Uopfordret anmeldelse
Supply & installation of parquet flooring
I have no hesitation in recommending Knightsbridge Flooring Company 100%. Mike supplied and fitted a parquet floor in our living room. From the very first meeting, he turned up exactly on time, did a fantastic job and could not have been more helpful during the process.
12. januar 2018
Uopfordret anmeldelse
Carpet and Underlay
These guys did a great job. They removed old carpet and underlay from all 3 bedrooms, landing and stairs. Replaced all underlay, rods and lay new carpet with bars to all doorways. Very happy with work carried out.
15. december 2017
Uopfordret anmeldelse
Karndean flooring
Delighted with the standard of work. The Karndean flooring looks great. These guys are very professional and easy to deal with. Would recommend and use again. Reasonably priced too.
15. november 2017
Uopfordret anmeldelse
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