We had the best service from Rodney Berwick! He was extremely approachable, warm & smiley to all of our staff, making sure to do a time effective yet super diligent job when it came to removing... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had emailed numerous times and had no response. Julian took control of my request and handled everything quickly and smoothly. He was super helpful and really pleasant to deal with, and I look for... Se mere
Really poor experience. We’ve been requesting the reporting for weeks with no resolution and no clear explanation as to why it’s unavailable. We’ve gone back and forth between calls and emails with... Se mere
Our office has been a customer of First Mile for many years now, and have always been impressed with their quick and reliable service. We're currently moving office locations, and what could easily be... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We believe in a world where you can recycle everything. That’s why we're on a mission to make waste and recycling easy for businesses across the UK. First Mile provides outstanding waste and recycling services to UK businesses who want to save money and help the environment. We also provide recycling services for households who want to maximise their green footprint. Founded in 2004 First Mile serves over 27,000 businesses across the UK. With its carbon-neutral fleet, zero-to-landfill policy and sustainable recycling solutions for over 20 material types, First Mile transforms how businesses recycle, manage waste and reduce their impact on the environment. Join us today! https://thefirstmile.co.uk/
Kontaktoplysninger
70-71 Wells Street, W1T 3QE, London, Storbritannien
- 0333 300 3448
- customers@thefirstmile.co.uk
- thefirstmile.co.uk
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really poor experience
Really poor experience. We’ve been requesting the reporting for weeks with no resolution and no clear explanation as to why it’s unavailable. We’ve gone back and forth between calls and emails with Customer Service and the Business Development representative, yet no one has been able to provide an answer.
We’re told that reporting is produced for purchased bags; however, if bags are purchased for several months in advance, the reporting is only available for the single month in which the bags were bought. There is no rationale for this, and no one can explain or justify it - either on the phone or via email (when responses are provided at all).
Really poor experience.
only rats like this company
This company does not collect bags in a timely fashion. Bags are often left for days and never collected on Friday evenings so that a whole weekend of rubbish sits on pavement. Bags split and spill rubbish right in from of Charterhouse square park. There are four there right now and one has split.
Disgusting - only the rats which live around here are happy.
Julian from CS was so so nice and…
Julian from CS was so so nice and helpful! Thank you.
Joey was able to book and confirm my…
Joey was able to book and confirm my clearance collection right away. Thank you!
Julian was
Julian was extremely efficient with booking and completing my clearance on a time crunch!
Thank You Rodney & First Mile!
We had the best service from Rodney Berwick! He was extremely approachable, warm & smiley to all of our staff, making sure to do a time effective yet super diligent job when it came to removing our confidential shredding waste!
Please send Rodney back when we next need you guys!
Thanks so much,
Final Cut Team x
Efficient service
Joey promptly applied to my email request and arranged our bulky waste collection very quickly, making the process much simpler than other companies used prior.
Julian - Excellent service
I had emailed numerous times and had no response. Julian took control of my request and handled everything quickly and smoothly.
He was super helpful and really pleasant to deal with, and I look forward to future interactions with him.
The worst company I ever worked with
The worst company I ever worked with
Im still paying for my contract but still they dont collect my bin bags
First Mile - Terrible waste for healthcare practices
What a terrible company. I requested collection of confidential waste multiple times before it was finally collected! They charged me for confidential waste bags twice! I also requested junk waste to be collected after their special promotion. But they couldn’t care less about collecting. Still waiting after many weeks. Beware! I run 2 pharmacies and this is not acceptable.
I’d like to thank Julian for his…
I’d like to thank Julian for his excellent support in escalating and resolving my collection issues. He handled everything promptly, kept me informed throughout, and made the whole process smooth and stress free. I really appreciate his professionalism and dedication, highly recommended!
Next day collection of confidential…
Next day collection of confidential paper sacks. Rodney Bonnick was very helpful and polite
After many attempts of trying to get in…
After many attempts of trying to get in contact with First Mile I finally got through to Julian who has talked me through my invoice queries.
Great Service
Had a broken lock for our bin and Julian sorted this out so quickly for us. was very happy with the service provided.
Kudos to Julian who finally resolves my…
Kudos to Julian who finally resolved my ongoing issues.
Julian was very helpful
Julian was extremely patient and super helpful with all my questions
Julian quoted
Julian quoted, booked and completed my clearance with ease. Efficient customer service.
Had issue with my collection for 2 and…
Had issue with my collection for 2 and half weeks now spoke to Manh who resolved my problems and identify my issue straight away credit to company
responsive and helpful, thanks Julian
We're customers of a few years. First Mile are always super responsive and helpful. On recent comms, Julian solved our current demands without fuss.
Amazing 5 star serviced provided by…
Amazing 5 star serviced provided by Adam. Went above and beyond!
Dette er Trustpilot
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