I wish I read more reviews before starting Fashion pass. I had ONE successful order. I went to place a second and received someone else’s order . Customer service is nearly impossible to reach as you... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
If you are searching for a clothing subscription, you’ve found the very BEST one. FashionPass has completely exceeded my expectations. Their customer service goes above and beyond to make sure you’re... Se mere
The FashionPass team was beyond helpful! I had a little issue with billing & my membership and I was able to email them and the situation was fixed asap! Emma was amazing and made sure everything was... Se mere
Fashion Pass feels like a scam. They hit me with hidden fees and charged an “extended rental fee” before my month was even up, just because I swapped a few items instead of the full order. They autom... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Unlock your dream closet. Rent 10 items/month from today’s hottest brands like For Love & Lemons, Free People, Show Me Your Mumu, LoveShackFancy, PatBo & so many more.
Kontaktoplysninger
Los Angeles, USA
- hello@fashionpass.com
- thefashionpass.com
Har besvaret 11 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
FashionPass is the BEST!
I can't say enough great things about this company. They have provided me with the trendiest clothes all year. If anything goes wrong with an order, customer service is there to help in no time and always makes sure that they can solve the issue. FashionPass can be used for any and every occasion or event! I can't wait to see all of the new clothing items and accessories for this upcoming season!
THE BEST
So far i am loving Fashionpass. The clothes are by far the best out of all the clothing rental websites and you can do unlimited exchanges throughout the month to get the max out of what you're paying.
Love fashion pass!!!
Love fashion pass! I live in CA and I usually get my items the a day or two after I place my orders.
The customer service is top notch. I've emailed them 4+ times now and have been very happy with every single interaction. They go above and beyond to show customers they appreciate them. 10 stars if I could!
I’m a huge fashion pass advocate
I’m a huge fashion pass advocate. Great customer service. I’ve emailed them twice with something I was unhappy about and they listened and made a change without me even having to ask - they recognize the importance of valuing each and every customer. I manage a customer facing team and truly believe FP’s success has a lot to do with their customer support philosophies. I also love the incredibly fast turn around. If I order my clothes one day, I can get them the very next day sometimes! This means I can do over four different swaps a month if I wanted! For $80/month 12 different outfit combinations, and I no longer have the desire to shop all the time for clothes I can only wear once for photos or events. Life changing service for style girlies
A Game Changer
FashionPass has elevated the fashion game. With unlimited rentals and all of the hottest options there is something to wear for every occasion. Their customer service is super responsive and helpful. I always get my orders within days of placing. I only have great things to say about this company as a whole!
The BEST!
SUCH amazing customer service...makes me want to keep ordering! The quickest free shipping as well.
FashionPass for LIFE
I have done them ALL and FashionPass is hands down the best clothing & accessory rental subscription service.
Not only do their their items come in nearly perfect or brand new condition - they also stay on top of trends with new arrivals daily, so my FP fits are always in season.
For a shopaholic like me, who always needs something new to wear to every occasion - FashionPass is absolutely perfect. I don’t know how I lived so long without it :)
Fashion Pass is one of my favorite…
Fashion Pass is one of my favorite services! I work from home, so it isn’t practical or sustainable for me to shop for trendy pieces or items I’d only wear 1x. The quality of the clothes is fantastic and they add new arrivals each week. Shipping is impressively quick which allows me to swap out my closet practically bi-weekly.
Fashionpass never fails to amaze me
Fashionpass never fails to amaze me! Not only are the options amazing and very trendy, the customer service is even better!! They have helped me with so many requests and questions that I’ve had, and they are very accommodating. I will be a long time member of fashionpass! Have to give a shout-out to Amanda, she helped me most recently and was so wonderful!
My absolute favorite
My absolute favorite. My wedding is this year and I’ve rented the cutest outfits for my engagement photos, bachelorette and bridal shower from Fashionpass, along with dresses for my friends weddings and baby showers. Their customer service is the cherry on top - anytime I’ve ever had a question or issue, they are so incredibly helpful and friendly!
Great Selection and Service!
Great selection, customer service, and fast ship times. I love Fashionpass to try new styles!
Best flexible clothing rental option
I've tried several clothing rental options and like the flexibility of FashionPass the most. Their options are a bit limited but I'm hoping with growth, they'll add more to their repertoire. So far, I've loved just about everything I've rented and love the anticipation of getting my next box :)
The Trendiest Clothing Rental Out There!
Fashion pass is great for trendy clothing! They keep adding new clothes as well, which is always exciting seeing what new outfits I can wear for future rentals. So many dress options too for every occasion!
Totally love FashionPass
I've been using FashionPass for a few months now, and I'm obsessed! I've told so many friends about it. Shipping is super quick and customer service has been really helpful whenever I needed them.
Best rental service!
I’ve been a FashionPass member for a year and a half. I absolutely love using FashionPass to upgrade my wardrobe and it allows me to express my sense of style without breaking the bank. I was always an occasion shopper, I would over spend on outfits I would only wear one time but now I rent new, quality items every week and if I love something I have the option to purchase the item at a discounted price. I love FashionPass and can’t see myself using any other rental service!
Perfect Solution for Many Events!
The best solution when you have tons of events to attend. I am in a season of many weddings, bridal showers, baby showers, and bachelorettes and I was so tired of spending money on outfits I'll likely only where once. FashionPass has been the perfect answer to this problem and constantly has new items in to rent. The selection is great!
Outstanding clothes and customer service
With the endless post-COVID events, back to work, and just the general day to day clothing needs, Fashion pass has saved me 1000 times over. Truly incredible customer service, the concept is perfection, and the beautiful, quality clothing is a plus! So glad I finally pulled the trigger and signed up. I'm never going back to spending hundreds on clothes a month that I will only wear once anyway!
Love FashionPass
FashionPass allows me to try different styles and always have something new to wear which I love. Also, I love that rentals are unlimited with super fast shipping.
Awesome Customer Service. Pain points - USPS & Sizing shortage
I have been using Fashionpass for about 4 years now and I love it. The customer service is just superb. I like how they are constantly putting out new releases. Constructive feedback would be to consider alerting the customer if any item during their check out would trigger a package to go from FedEx to USPS. It has become an issue for me over the past year since FP started shipping with both carriers. I think it is important to alert the customer since (for me at least who has shipping times down to a science) it would alleviate unexpected delays based on the shipping carrier (i.e. FedEx takes about 2 days to get to me vs. USPS takes 4-5 days). Additionally, it would help to know if I need to purchase expedited shipping if it was to go USPS. Another pain point for me can be the lack of available sizes for popular items. It would be helpful if the website had a button to set up an alert via email for when a size is back in stock or even just acknowledge that certain sizes are no longer available to rent (i.e. I have noticed some items that never have a certain size come back in stock). As mentioned above customer service team is awesome at helping customers who reach out to let them know when an item is coming back or putting items on hold, however response times seem to vary so it always isn't very reliable.
Incredibly cute clothes and kind company
I’ve been using fashion pass for a few years now and absolutely love it. The brand options are amazing and gives me the opportunity to wear so many things that i am so excited to wear but don’t think it’s practical to buy. The company is accommodating, kind and helpful. The team responds so fast if you ever need to contact them and are so sweet and lovely. When you place an order they are on it so fast and get it sent out super quick! And it arrives to your home with quick shipment. Makes it so easy to rent out multiple hauls each month so you can really get your moneys worth! This is not a usual thing obviously but thought it was worth noting just to show the ethics of the company and just how well they treat customers; i left some cash in the pocket of a dress i returned and instantly figured it’d be gone forever. Just in case i reached out and explained the situation to the company and a gal got back to me immediately saying they would look into it right away for me as soon as they were back in office on Monday. I didn’t need to follow up at all, first thing on Monday she got back to me saying they found the cash and refunded the amount to my card so i could get the money back immediately. The gal was so sweet and understanding too. It just meant the world that she cared enough to resolve the problem so quickly for me. I’ve legit never had an issue with the company and they’ve actually gone out of their way to make sure I’ve had a great experience with all my items and especially in this situation that i didn’t lose the money and got it back asap. I HIGHLY recommend anyone using this to rent clothes! I’ve gotten to wear so many cute things i never would’ve gotten my hands on if not for them! 10/10!!! <3
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








