Well worth the €12 annual subscription fee. The campsite summer deals are particularly impressive. We missed out on a great Bella Italia deal this summer, we had just returned from paying an eye water... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I havent booked anything through thefamilytravelclubuk just yet but getting signed up has been very easy and smooth. Their content looks great and I cant wait to search deeper into what we could possi... Se mere
Always super affordable deals no matter where you’re looking to go! And joining Costs so little! Even if you only found one deal through family travel club during your years membership (you won’t, the... Se mere
I’ve just joined The Family Travel Club and so far my experience has been smooth and positive. The website is easy to navigate, and everything is clearly laid out. I haven’t booked anything yet, but I... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Join the ONLY Family Travel Club in Ireland and the UK for unparalleled travel experiences! Discover incredible destinations Worldwide with our club, featuring Exclusive Holiday Discounts, Amazing Travel Deals, and holiday Giveaways.
Kontaktoplysninger
Suite 10693 26/27 Upper Pembroke Street, D02 X361, Dublin, Irland
- officialfamilytravelclub@gmail.com
- thefamilytravelclub.com
4,0
God
347 anmeldelser
Ingen nylige anmeldelsesinvitationer
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Har besvaret 70 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Disgraceful company
Stay away from subscribing with this company. I signed up for a year and had no intention of signing up again but they auto renewed my subscription. I emailed them the very same day to say I didn't want to renew and didn't realise my renewal was up. 9 emails later still no response from them. Absolutely disgraceful. Stay well clear
3. august 2026
Uopfordret anmeldelse
Complete scam
Complete scam. They took money out of my account without my consent this year and when I investigated they automatically put you into a subscription. Do not trust this website. Money making scam.
8. august 2026
Uopfordret anmeldelse
Do not sign up to this travel club!!
Do not sign up to this travel club company. Customer service is terrible with no replies back. Signed up last year to avail of some holiday deals but very disappointed with their offers.
Received an email last week to say they had automatically renewed my subscription even though I had received no correspondence to say this was due. Emailed multiple times to ask for refund and to cancel subscription but no reply back from them!
10. august 2026
Uopfordret anmeldelse
I signed up last year
I signed up last year, received a handful of emails, no fantastic deals if I'm honest. Then the my utter disgust I seen money was taken from my account without any prior notice or even an email to ask if I wanted membership for another year. I have contacted this company several times through emails and social media but I still haven't received a response.
Nothing family friendly about these people. I would stay clear.
20. juli 2026
Uopfordret anmeldelse
I have emailed countless times to have…
Emailed again, and again payment has been taken out, is this a scam or something, why is no one getting back to me to cancel! I'll have to take this further I know it's just 2.99 but it's the principal now!
I have emailed countless times to have this membership stopped, as there is simply no way to do it on the app! You have took another months subscription. I have then emailed again let it pass, and again you have tried to take the money. Do you not read your emails? Or do you just ignore the ones that ask to cancel the membership! Please can my membership and stop trying to take money and I want you to erase all data you have stored for me please!
19. juli 2026
Uopfordret anmeldelse
Avoid this company
Signed up last year and only received a handful of emails with the travel deals. These stopped and to be honest I forgot all about it, until I was charged another annual fee this year despite not signing up to another year. I have emailed the company 4 times to request a refund and ensure my account has now been cancelled and not had a reply. Avoid at all costs.
17. juni 2026
Uopfordret anmeldelse
Think twice before signing up.
My experience with this company has been extremely disappointing.
I appear to be far from alone, as there seem to be a significant number of customers reporting issues relating to receiving emails stating that their accounts have been closed while charges continued to be taken.
Despite sending several follow-up emails and using the exact wording suggested in the company's own responses to previous feedback, including marking my communications as urgent, I have received absolutely no response or engagement whatsoever.
My advice to anyone experiencing similar issues would be to carefully check their payments and consider cancelling any standing orders or direct debits if they are concerned about ongoing charges.
I was also charged the annual fee this year despite not actively requesting renewal and, despite paying this fee, I have not received a single communication regarding the advertised holiday deals or benefits that formed part of the service offering.
Based on my experience, the level of customer service and communication has been extremely poor and I have been left feeling very dissatisfied and frustrated.
Updated in response to reoly:
To be clear, I am fully aware that this is a subscription service. However, I had received email confirmation in 2025 stating that my subscription had been cancelled, yet I was still charged in 2026.
I previously sent this information to you, including copies of the cancellation confirmation, but did not receive any acknowledgement or response.
As an aside, despite being charged this year's subscription fee (one I neither wanted nor expected), I did not receive any promotional emails, holiday offers or communications associated with a paid membership.
No further action is required from you at this stage, as my bank has now blocked any future payments from being taken.
My review is primarily intended to make others aware of the issues I experienced and to encourage them to monitor and, if necessary, cancel any recurring payment arrangements themselves.
Finally, it is disappointing that I received a response from you within an hour on a public-facing platform, yet I did not receive the courtesy of a reply to my emails & follow ups on Apltil and May. I think that was a reasonable time for any response or acknowledgement.
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Thefamilytravelclub
Hi,
Thank you for taking the time to leave your review. We are genuinely sorry to read that you have had this experience and that you feel disappointed and frustrated.
We would like to reassure you that The Family Travel Club is not a scam company. We are a genuine family-run business with thousands of club members across the UK and Ireland, and we work extremely hard to provide members with researched travel deals, discounts, guides and family travel inspiration.
We also want to be completely transparent that, as a small family business, we receive a very high volume of customer queries each week. To help members as quickly as possible, we have an instant reply system in place which provides information on the most common questions, including account access, cancellation instructions and membership support. This system is designed to help members get answers immediately while we continue working through individual queries.
That said, we are very sorry if your emails have not been responded to properly or if you feel your issue has not been handled as it should have been. That is not the level of service we want any member to experience.
Membership renewals are linked to the subscription selected at sign-up, and members can cancel their subscription at any time to prevent future payments. However, if you believe you were charged incorrectly, your account was closed in error, or you have not received the emails and benefits you expected, we would really like the opportunity to look into this properly for you.
Please contact us again with your membership email address and mark the subject line clearly as “Review Support” so we can locate your account and review what has happened.
We are a small family business and we genuinely care about our members. We are sorry that your experience has fallen short, and we would like the chance to help resolve this for you.
Update:
Regarding queries for your membership. We have checked our emails at support@thefamilytravelclub.com and have not received any email at all to this email address. Can you check if you sent your original query to the correct email address? Thank you
Scam company??
I signed up last year for the subscription hoping for the deals they claim to offer but never got any and the account i signed into didn’t let me access the offers. After having payment come out in May this year, i have cancelled my subscription but haven’t received confirmation and no response from customer services to confirm this. I’m trying to log into my account and i’m now being asked to register… why when I’m already a ‘member’…. this to me feels like a scam company
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Thefamilytravelclub
Hi Leoni
Thank you for your review. I’m really sorry to hear you’ve had this experience, but I do want to reassure you that The Family Travel Club is not a scam company. We are a genuine small family business with thousands of club members across the UK and Ireland.
To help members as quickly as possible, we do have an instant email reply system in place. This sends information straight away about the most common questions, including account access, offers, subscriptions and cancellations. However, if the information in that reply did not resolve your issue, we absolutely want to look into this personally for you.
If you signed up but did not receive any offers or could not access your account, this is usually due to the wrong email address being entered at signup, or a small spelling mistake in the email address. When this happens, the membership can be active, but the offers and login access may not reach the correct inbox.
Please email us at support@thefamilytravelclub.com with the subject line “URGENT” and we will personally look into your account, check your subscription, confirm your cancellation status, and help resolve this for you.
We genuinely want to help and make sure this is sorted properly. I look forward to hearing from you and resolving the matter.
Thieves, scammers
Thieves, absolutely scam, avoid at any cost
Money paid for no service, no replies back, no support, no morals. This couple is scamming people in a day light. It's awful management if any. So disappointing seeing people robbing others, shame on you and you claim to ba a family with kids. Discrease!!!
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Thefamilytravelclub
Hi Barbara,
We’re sorry to read your review and disappointed to see these comments.
We can confirm that this issue has now been resolved. The Family Travel Club is a genuine family-run business, and we work very hard to support thousands of club members with access to carefully researched family travel deals, discounts and guides.
Our records show that access to the club and member emails were provided, although emails can sometimes land in junk, spam or promotions folders depending on email settings.
We understand your frustration and are sorry that your experience did not meet expectations. However, we do not condone being called thieves or scammers, as this is not a fair reflection of who we are or the service we provide.
Kind regards,
The Family Travel Club
Avoid!
I emailed for over a month prior to renewal date, asking to cancel membership… received constant automatic replies and no response. Further to this, a renewal payment was still taken in May. I have emailed requesting this be refunded, and still no reply… shocking customer service , avoid!
Update August 2026- following the response from the company below, I promptly emailed as instructed… and weeks later, surprise, still no response and no refund. Regardless of who you are, how you operate, once you take money from people there is no excuse that is acceptable for this shocking level of customer service.. my review stands, avoid signing up at all costs!
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Thefamilytravelclub
Good morning,
We are very sorry to hear this and sincerely apologise for the frustration caused.
We are a genuine small family business with thousands of club members, and we do have a system in place to help customers as quickly as possible. An instant reply is sent to all customer emails with information on the most common queries, including membership access, renewals, bookings, and how to cancel.
As a small family business receiving thousands of queries each week, this is the quickest way for us to work through requests fairly and efficiently. However, we completely understand your frustration if you feel your cancellation request and refund query have not been resolved.
Please email us directly at support@thefamilytravelclub.com with the subject heading URGENT, and we will prioritise this immediately.
Again, we sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Warm regards,
The Family Travel Club
Really disappointed
Really disappointed, I have tried to contact by email, contact page on website, Instagram and tictok, no reply or acknowledgement. I signed up because of an offer they posted, I was ready to book. I signed up because they state 'immediate' access to member benefits, however that was 3 days ago and I'm still waiting to receive an email with activation link. I sent an email yesterday looking for refund as i ended up booking elsewhere due to having no access to this site, yet again no response. Very disappointed with the service
Just to update on the reply below from The familytravelclub, I sent an email as requested by them, marked urgent as requested and yet still no reply. That was over 2 weeks ago. They may say that they never received this email as ive seen them say on other reviews, you did receive this, I have the auto reply from you. They seem to respond to reviews to show that they are following up but they dont follow up! Disgraceful
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Thefamilytravelclub
Good morning,
We are very sorry to hear this and sincerely apologise for the frustration caused.
This is absolutely not the experience we want any member to have, and we would like to rectify this immediately for you.
Could you please email us directly at support@thefamilytravelclub.com with the subject heading URGENT, and our team will prioritise this right away.
Again, we sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Warm regards,
The Family Travel Club
I paid for a service that I don’t have…
I paid for a service that I don’t have access to, I’ve emailed soo many times about not being able to access the deals and nothing!
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Thefamilytravelclub
Good morning Aoife,
We are very sorry to hear this and sincerely apologise for the frustration caused.
This is absolutely not the experience we want any member to have, and we would really like to rectify this for you immediately.
Could you please email us directly at support@thefamilytravelclub.com with the subject heading URGENT so our team can locate your query and prioritise this right away?
Again, we sincerely apologise for the inconvenience and really appreciate you bringing this to our attention.
Warm regards,
The Family Travel Club
The family travel club…
The customer care for this company is awful, wont email you back have contacted them on numerous occasions and still no reply. Also very complicated to cease your subscription. Be careful when subscribing.
17. maj 2026
Uopfordret anmeldelse
Besvarelse fra Thefamilytravelclub
Good Morning Nichola,
We are very sorry to hear this and sincerely apologise for your frustration.
We are a genuine small family business with thousands of club members, and we do have a system in place to help answer customer queries as quickly as possible. An instant reply is sent to customer emails with information on the most common questions, including membership access, renewals, bookings, and how to cancel.
As a small family business receiving thousands of queries each week, this is the quickest way for us to work through requests fairly and efficiently, but we completely understand your frustration if you feel your query has not been resolved.
Please email us directly at support@thefamilytravelclub.com with the subject heading URGENT, and we will prioritise this for you right away.
Warm regards,
The Family Travel Club
No option to cancel subscription
Trying to cancel the subscription is a joke , I've no option on the platform . I've emailed over 8 times and messaged on tik tok, and Instagram an no joy. Giving scam vibes. Subscription still not cancelled and a month trying.
12. maj 2026
Uopfordret anmeldelse
Dreadful Customer Service
Joined in 2025, received no emails other than the receipt for payment, & have been unable to access members area. Have sent multiple emails with no reply. I cancelled the subscription in 2025 but I have no proof of this.
The auto renewal was taken again this year, so once again I cancelled the subscription but received nothing to verify that the auto renewal was cancelled even though multiple emails have been sent asking for confirmation. I am still unable to gain access to the members area even thou my subscription has been taken for this year again. I have tried contacting them through the Contact you form & the email address for customer service & taken screenshots of cancellation screen & contact you form as proof of my cancellation & me trying to contact The Family Travel Club.
What I am receiving are multiple emails offering me a special 2year subscription I have just sent another email to this address asking them to contact me with issues I'm having I await a response.
* Update received an email ( not a personal email but a generic one)this afternoon re logging on so have finally gained access to members area after almost 15 months they still need to confirm that my subscription has been cancelled & that the auto renewal has been stopped.
11th of May
Have replied as asked to support email address under heading Review Follow Up will await your conformation that subscription & auto renewal are now fully cancelled. Thank you
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra Thefamilytravelclub
Good morning Katie
Thank you for taking the time to leave your review, and we are genuinely sorry for the frustration and inconvenience you have experienced.
We completely understand how disappointing it must have been to pay for a membership and then feel unable to access the members area or receive the support you needed. That is not the level of service we want any member to experience.
We do have a simple cancellation process available through our website, where members can cancel their membership at any time. However, based on your review, it is clear that your experience has not been as smooth or as straightforward as it should have been, and we sincerely apologise for that.
We have recently updated our website, members area and email systems, and it appears your account access and cancellation confirmation have not been handled properly during this process. We are pleased to hear that you have now been able to access the members area, but we fully appreciate that the cancellation and auto-renewal confirmation still needs to be resolved.
Please be assured that we will personally look into this and confirm the status of your subscription and auto-renewal.
Could you please email us directly at support@thefamilytravelclub.com with the subject line Review Follow-Up, and we will look into this for you?
Again, we are very sorry for the delay in getting this sorted and for any stress this has caused. We really appreciate your patience and the opportunity to put this right.
Kind regards,
The Family Travel Club
No option for cancelling subscription
They auto renewed my subscription without any communications. Trying to contact them for cancellation, it’s been over a month now and no response. There is no option to cancel yourself on the account.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Thefamilytravelclub
Thank you for taking the time to leave your review. We are very sorry to hear about the frustration you have experienced and that you feel your cancellation request has not been resolved.
We do have a cancellation option available on our website under the page “How To Cancel”, which gives our members the flexibility to cancel their membership at any time.
We also have an automated email reply system in place, so when a member contacts us, an instant response is sent with helpful information covering common member questions, including how to cancel, how to log in, and how to access the members area. However, we appreciate from your review that you feel you did not receive the support or confirmation you needed, and we sincerely apologise for any confusion or inconvenience caused.
We understand your concern regarding the renewal and lack of communication. That is not the experience we want any member to have, and we would like to look into this personally for you.
Please email us directly at support@thefamilytravelclub.com with the subject line Cancellation Review Follow-Up, and we will prioritise checking your account, confirming the status of your membership, and making sure your auto-renewal has been stopped where requested.
Again, we are sorry for the delay and frustration, and we appreciate the opportunity to put this right.
Kind regards,
The Family Travel Club
Something has changed, for the worse
Renewed my subscription on 21.03.26 & have proof of payment but still getting lots of daily spammy emails inviting me to renew membership. Filled out contact form on their website last week outlining the issue but no reply. Not sure what's going on but the indicators are not good.
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra Thefamilytravelclub
Hi John,
Thank you for your review, and I’m really sorry for the frustration caused.
I can confirm that if your subscription renewed on 21.03.26 and you have proof of payment, we can absolutely check this from our side and make sure your membership access and email preferences are updated correctly.
We have been upgrading our systems and adding new features for our valued members, and it sounds like your account may not have synced correctly with our email system after payment. This may explain why you are still receiving renewal reminders, but it is not the experience we want for any of our members.
Please email us directly at support@thefamilytravelclub.com
with your payment confirmation and the email address used for your membership, and we will get this checked and resolved for you.
Warm regards,
The Family Travel Club
Complete lack of response and ability to cancel.
Feels more and more like a scam.
The holidays claimed to cover school holidays, but never did.
Tried to cancel; can't access portal, attempt to reset password...reset email never arrives; have been emailing for support for months now and receiving zero response - so completely stuck with seemingly no other levers to pull.
Only option now is to speak to bank and report.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Thefamilytravelclub
Hi Lloyd,
We are very sorry to read this and completely understand your frustration.
We want to reassure you that The Family Travel Club is a genuine family-run business, and we are currently upgrading our systems with new features for our valued members. During this process, some members may have experienced login or email delivery issues, particularly with password reset emails going into junk/spam folders or not being delivered correctly.
We also want to clarify that we do have a cancellation process available on our website under the How To Cancel page, giving members the flexibility to cancel their membership at any time. In addition, all emails sent to us should receive an instant automated reply with helpful information on logging in, cancelling, and accessing member support.
Regarding school holiday deals, we do share a wide range of family travel offers throughout the year, including school holiday availability where possible, but availability and pricing can change quickly depending on the provider and demand.
Please email us directly at support@thefamilytravelclub.com
with the subject line Member Review, and we will personally check your account, confirm your membership status, and help resolve this as quickly as possible.
Warmest regards,
The Family Travel Club team
Complete waste of time and money for me.
I could never find any of the deals that they advertised.
All of the prices that looked amazing, I never once found, it was always so much more expensive.
I looked at all the links on the emails and never once found a deal that they advertised.
I’m a single parent and the prices were always for family’s of 4 and extortionate for what I was looking for.
I reached out on Instagram and asked for help a few times and just got ignored, or not replied to.
I was told once let me have a look and get back to you and never heard anything.
I basically paid the subscription for nothing.
Very disappointing.
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra Thefamilytravelclub
Good Evening Joanna,
Thank you for taking the time to leave your feedback. We are genuinely very sorry to hear that your experience with The Family Travel Club left you feeling disappointed.
We completely understand your frustration, especially when you were hoping to find deals that suited your needs as a single parent. We are also very sorry that you felt unsupported when you reached out for help. That is not the experience we want any member to have.
Our aim at The Family Travel Club is to help families save both time and money when planning their next holiday. We share over 200 travel deals each month, along with exclusive discounts and free travel guides, with the goal of making family travel more affordable and easier to access for as many of our members as possible.
That said, we do appreciate that prices are live and can change quickly depending on dates, airports, availability, room type, and the number of travellers. We understand how frustrating that can feel, particularly when a deal no longer matches the price originally seen, and we also recognise that not every offer will suit every family setup.
Your feedback is incredibly important to us, as it highlights where we need to keep improving, both in how we present our deals and in how we support our members when they reach out for help.
If you would be open to it, please contact us directly at support@thefamilytravelclub.com with the heading URGENT
and we would really appreciate the opportunity to look into this further for you personally.
Warm regards, Sally & Rob
Dont waste your money!
I was dissappointed with my experience with this membership. I heard so little I actually forgot id subscribed. The only thing that prompted my review is constant emails only now as my subscription has run out! Convenient!
Dont bother, I feel your paying them for nothing! You would find same/similar deals yourself.
22. marts 2026
Uopfordret anmeldelse
Besvarelse fra Thefamilytravelclub
Good Evening Niamh,
Thank you for your feedback. We are sorry to hear that you feel disappointed with your experience.
At The Family Travel Club, our aim is to help families save both time and money by sharing over 200 travel deals each month, along with exclusive discounts, free travel guides & holiday giveaways worth thousands. Many of our members find real value in the time saved searching and in the offers available through the club, so we are naturally disappointed to hear that this was not your experience.
We also want to be clear that our membership is not based on sending constant emails, but on giving members access to a wide range of travel deals, savings and guides throughout their subscription. We are sorry if you feel the recent emails created a different impression.
We appreciate that some travellers may prefer to search for deals independently, but our service is designed for those who value curated offers, convenience and the additional savings and inspiration we provide.
We take feedback seriously, and while we are sorry that the membership did not suit your expectations, we do stand by the value we aim to provide to our members.
If you would like us to look into your experience further, please contact us directly at support@thefamilytravelclub.com with the heading "URGENT"
Warm regards Sally & Rob
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