Over £50s worth of mince arrived without a single ice block and in a normal box. This was during the hottest days of the year! I've since contacted The Dog's Butcher about this with no response.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Brilliant! Good delivery, 2 working Jack Russells love the food. We used to have an abattoir so they were used to proper meat, try giving them pouches!!!!!
I've been using the dogs butcher now for almost 2 years.. The raw minces are always of a high quality, as are the natural treats. The packs are delivered frozen and well packed/insulated. Comparin... Se mere
My dog absolutely loves this food! i've also found the company amazing to deal with. Order 1 I unfortunatly gave the wrong delivery address as it was autopopulated through an app and the team at the d... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
The Dogs Butcher is a supplier of premium quality raw dog food to dog owners who want the most natural way for their dogs to be fed.
Kontaktoplysninger
Storbritannien
- thedogsbutcher.co.uk
4,4
Fremragende
127 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 40 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We love this food :) we have been using…
We love this food :) we have been using another brand since our raw transition and wanted a little more variety. This brand came very recommended and I wasn’t disappointed. The food quality is just perfect... THANKYOU so much
28. november 2020
Uopfordret anmeldelse
Agree with the review below
Agree with the review below
I wasn’t aware that you have to order a minimum amount. Website not clear!
Refunded without explanation the other reviewer has told me more as to why it was cancelled instead of the business telling me! Not good 👎
12. oktober 2020
Uopfordret anmeldelse
Besvarelse fra Thedogsbutcher
It actually states this on every page of the website. Another case of blaming the company because you didn't read the website
bad customer service & cancelled order on day of delivery so no food for my dog.
After ordering a fair few times and relying on their delivery system to arrive in time so that we never run out of food, the day we expected food to arrive, they cancel and refund my order with no explanation, leaving us without any food for our dog and received some very rude messaged from Jo when I enquired why it had been cancelled.
she claimed a minimum order of 7kg was required, yet it states nowhere on the order screen, nor at checkout when ordering. It only says on the homepage at the bottom of numerous COVID messaging, meaning its very easy to miss. Not having this at checkout, especially when you don't even look at the homepage to select the food, you go straight to the shop section and therefore miss the tiny messaging, means that you can place the order without knowing there's a min delivery.
After searching the website for some sign as to why my order was cancelled i finally saw the message which claims your order would be cancelled immediately - insinuating the order would be cancelled IMMEDIATELY and not 3 days later, an hour before the food was supposed to arrive, giving no warning or notice for you to make other arrangements.
Jo was very rude, saying I should apologise for not reading the website, when it is in fact their fault for not making it clear, not having it flag up at checkout, not giving due notice that the order would be cancelled and meaning my dog has no food.
They have certainly lost us as customers. Appalling customer service.
4. august 2020
Uopfordret anmeldelse
Besvarelse fra Thedogsbutcher
jasmine, I am not in the office but when I am I am going to post your threats to me, as you have made a public review. I can legally post what you said
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