The Curious Drinker Anmeldelser 4.706

Anna was lovely and couldn't have been more helpful x

Spoke to a lovely lady called Anna and i explained that i did not intend having a monthly subscription with you when i sent for my taster box. I do not like it when Subscribing is not made clear when making a purchase.
Anna was very pleasant and helped by cancelling the subscription.

Bianca was great but it took 3 calls and 15 mins in queue to cancel

What a dreadful experience. It appears one can cancel membership online but that is not the case. After emailing, I was informed this had to be done over the phone; however, the telephone number is either not available online or very well hidden. The telephone service, from Bianca, was excellent, although there is a hard sell to remain customer. Overall, steer well clear. The contact number is 02035193532

I ordered a one-off box and it arrived promptly. Cancelling the subscription was quick and easy, with Bianca being really helpful.

I had emailed to cancel this subscription, was emailed in return and asked to phone in and cancel my subscription. I was advised I would be offered alternative options but I persevered and it was agreed with Anna to cancel my subscription and I asked to be sent an email to confirm the cancellation, this was duly received.

UPDATED

thank you Yasmine for your response, it is a shame you did not reply to my messages sent via your contact us page on your website.

I am not sure how you can say it is £60 worth of gin and other bits in the box, but that is another point.

whilst I appreciate you take the money early, you would also as a business know fully how many orders you have to fulfil, if you cant cope with the amount of subscriptions, you should be transparent with subscribers and say there is a problem getting the boxes out, but nothing is ever said.

I would actually think your business is easier to manage as you know how many orders you have for delivery at the beginning of the month, you have collected the money, you have enough time to spend the money, if this is why you are collecting the money so early, plenty of other subscription companies do not have the problems you have. There are plenty of delivery companies as well who could be called upon to deliver at short notice the boxes that would appear to have been late being boxed up, or that you have not actually purchased the goods.

sorry I cannot see why when you take payment on the 23rd May that the Gin box is not delivered or at least notified of a delivery on the 1st of June, I still have not had any notification of delivery, so can only see that what was the Craft Gin Club which has now been re-named, have not even dispatched the June box which is worrying

also the only response I have had is because of a complaint review

ORIGINAL REVIEW BELOW

I have been a member for a very long time, have a regular monthly subscription, whilst it used to be really good, now it is not good value for money, it is cheaper to buy the gin you want to try, too many gins are made for them, yes you get some nice nibbles and some tonic's etc, but you could buy a decent bottle of gin, high end tonics for far less money than the subscription.

my biggest problem is delivery, they take your money very early in the month before, but delivery is never on or near the 1st of the following month, I am still waiting on Junes box, even though payment was taken on the 23rd May

it is impossible to contact them by phone, you have to message and with the new website it can only be found by saying you want to subscribe.

really poor service, it is better to go an buy the gin you want and the mixers you want, when you want them, not being charged a premium and not getting delivery.

The boxes were great. The customer person I spoke to, Anna, was great too. However, not being able to cancel online now is a big step back. You have to call now and go through a pre scripted conversation. As someone who cannot really speak now due to disability, I think this is appalling. I explained all of this in an email but was told by a return email that I had no other option. It causes me pain to speak but that is what I had to do. Accessibility should be considered by all companies.

The company forces you into a subscription without your consent and then cancellation become a hassle where you have to call their team to help you cancel the subscription you were not aware of.

Very hard to cancel subscription membership. They try every tactic to keep you when trying to cancel online. Then they still keep the subscription going. Calling via telephone involves loads of questions etc. very time consuming. Just buy gin from somewhere else
Reply says it’s a call to cancel but they have an option to do it online which doesn’t work so obviously the website needs updated to remove this and a clear easy link to the telephone number provided. Very hard to find and time consuming. Should be much easier

No box no refund shocked money taken from my account with no warning read the small print on joining !
You can’t cancel subscription from website other companies give you prior notification of money to be taken you can then cancel or pause

The website sends you in loops when you try to cancel. I've cancelled three times and they are still insisting that my membership is still active. Don't even try or you will be stuck.

Very helpful, friendly assistant who completed my request quickly and professionally

Every delivery feels like a little treat! Great quality of gins from independent distilleries I wouldn't have discovered otherwise. Quick and helpful customer service too

Amazing drinks and really good value. Got a cocktail box delivered over the weekend and it was phenomenal.

Desmond took my call re: cancelling my membership, he was Very helpful, polite and professional. No hard sell to make me stay just an enquiry into why I wanted to leave.

I’m a bit disappointed with this the actual gin boxes are pretty good however cancelling was a commotion as it can’t be done online. I kept emailing customer service and no response. I tried calling and was in a long queue so accepted the option to get someone to call me back …they didn’t and I got charged for another box. I set an Alarm to call customer services and managed to get through and cancel when I said I was disappointed I was advised to email customer services …. No response again
Loads of spam emails and even an email asking ne how my experience was after I contacted customer service but no ACTUAL customer service 😢

Anna was very pleasant and helpful. However, I would prefer to have been able to cancel my subscription online. Seems strange and unnecessary to not be able to do that.

I used to love this company but nowadays I do not think the value is the same. The new website does not give any member reward information and it is impossible to cancel membership on line. Once you manage to get through a long recorded message (twice or more times) the staff are helpful and pleasant but obviously trained to try to keep you as a member. Time to go.