My questions were always answered promptly. I'm really happy with my cushion covers and would definitely recommend using couture cushion to others.
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Se, hvad kunderne siger
Paid almost 200 for cushion covers plus customs of €89. They never paid for registered post despite the charge of €16. Cushions were dropped outside my house and stolen. They promised to sort it and r... Se mere
Virksomheden har svaret
Amazing little business owned by such understanding, professional people. Beautiful fabric with every little detail done with perfection. Worth the wait and money as you can't buy such high class anyw... Se mere
Virksomheden har svaret
Excellent!! I have ordered fabric only. Fabric is beautiful and top quality. I needed some help with my order dispatch time and customer service was absolutely great. Everything went smooth and packag... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Our beautiful cushions are the haute couture of the cushion world. All our cushions are handcrafted by couture tailors in the UK.
Kontaktoplysninger
Bonds Lane, SG188AY, Storbritannien
- thecouturecushion@gmail.com
- thecouturecushion.com
4,1
God
72 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 75 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Rubbish
Cushions wouldn't sit right,corners looked empty,Took filler out and tried to plump them but nothing worked.The filler was a 20x20 in an 18x18 cover which when I mailed them they said it was to fill cover out more (as if I didn't know)I paid another £7.49 to order my own 18x18 filler ,but I now know its tge seams are off,also material is fraying!So all in all this cushions cost me £50 for something that looks like it came out of a charity shop.
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra The Couture Cushion Ltd
Thank you for taking the time to leave your feedback. We’re sorry to hear that the cushions didn’t meet your expectations. Our guidance on filler sizes is provided to help achieve the best fit a 20" insert inside a 18" cover is perfect. We always recommend following these instructions to ensure the cushions sit correctly. I mentioned that feather inserts do require plumping whereas polyester holds its shape. So we offered to try this.
We carefully inspect all cushions before dispatch, and our materials and craftsmanship meet high-quality standards. Fraying or seam issues are extremely rare and are not indicative of our usual quality.
If you have any concerns, we are always happy to provide advice or support to help resolve any issues. We take all feedback seriously and strive to ensure our customers are happy with their purchases.
Highly recommend this company
I received my cushions today and I am very pleased with the quality. They are well worth the money. I was also very impressed with the customer service. Eleanor emailed me to make sure that I was buying the correct size of pad for my cushion cover. I wasn't but thanks to her I ended up with the correct size. Can't recommend this company highly enough.
17. maj 2025
Uopfordret anmeldelse
Besvarelse fra The Couture Cushion Ltd
Thank you so much for your lovely review! We’re delighted to hear that you’re pleased with your cushions and that Eleanor was able to help you get the perfect size. It’s wonderful to know you appreciated both the quality and our customer service. Your recommendation means the world to us!
Awful
Fabric on cushions are lovely though definitely not wirth the price paid for duck feather filling absolutely awful contacted numerous time them asking me to send pictures of cushions and filling which I did told me that duck filling can go like that when the inside is at least 2 inches to small
17. april 2025
Uopfordret anmeldelse
Besvarelse fra The Couture Cushion Ltd
We're glad to hear that you loved the fabric on our cushions, we pride ourselves on the quality! Duck feather insets do require plumping on a regular basis, if this isn't something you would want to do - we would recommend 100% polyester inserts. We always use cushion inserts that are the perfect size for the most plump cushions!
Beautiful cushions and a great company…
Beautiful cushions and a great company to deal with. The fabrics are top quality and the customisation options are superb. If you need help or have a question Eleanor & the team are only too happy to help. I have bought a number of cushions from them over time and the quality & craftsmanship of each has been faultless. Overall a friendly business with a super product range and excellent customer service.
3. maj 2025
Uopfordret anmeldelse
Besvarelse fra The Couture Cushion Ltd
Hello, this review is so lovely to read thank you so much for taking the time to leave us an honest review. W're so pleased to hear that you love both our service and our craftsmanship in our cushions - so much so you have placed an order multiple times. That means the world to us and we'd love to help again in the future!
Awful
A dishonest company who wouldnt honour the discount code they sent me (in etsy) because i didnt want to purchase through their own website (which would be of no benefit to me and was only so they could avoid etsy fees).
The pillows i received were awful anyway, shabby stitching and zips that wont last long.
I do not recommend.
4. marts 2025
Uopfordret anmeldelse
Besvarelse fra The Couture Cushion Ltd
Hi Leonie, This was a bespoke quotation for your specific cushion selection which was sent via Etsy. We do not accept any further discounts to be applied, as discount codes are not valid for bespoke orders - across both our website and Etsy.
Incredible customer service and product
Came across The Couture Cushion company on Etsy. Went direct to their website and discovered the most beautiful cushions. The problem was… I couldn’t decide which I wanted! I availed of the interior design advice and Eleanor was extremely helpful. Received my order today and couldn’t be happier. Will definitely be ordering again.
23. december 2024
Uopfordret anmeldelse
Besvarelse fra The Couture Cushion Ltd
Hi Ollie, thank you so much for your lovely review - that's made us do a happy dance! We're so incredibly pleased to hear that you took full advantage of our free interior design service and you loved your cushion order as much as we loved handcrafting them for you. We can't wait to help in the future with any other projects!
Superb Quality
Superb Quality! Absolutely adore my cushions, great service, beautiful design, and superb quality, I will not hesitate to purchase more from this lovely company, I'm a very happy customer.. and my Instagram followers on my home account love them too! Our_home_onfieldview_lane
14. juni 2024
Besvarelse fra The Couture Cushion Ltd
Thank you so much for your wonderful review! We’re thrilled to hear that you adore your cushions and that our service, design, and quality have impressed. It’s so lovely to hear that your Instagram followers are enjoying them too! We can’t wait to help you style more beautiful cushions for your home in the future.
The item was not dispatched
The item was not dispatched. Etsy issued a refund which I am grateful for but I would not order from this company again!
- I am sorry to hear about your bereavement but why are you responding 1 yr and 5 months later?
22. juni 2024
Uopfordret anmeldelse
Besvarelse fra The Couture Cushion Ltd
Thank you for your honest review and we will of course leave an honest answer to be transparent. We unfortunately had a family bereavement in 2024 which meant we had a few days delay. I'm sorry we couldn't dispatch on-time on this occasion.
Besvarelse fra The Couture Cushion Ltd
Thank you so much for your lovely review - It means the world!
Beautiful quality cushions and…
Beautiful quality cushions and fantastic customer service! A special thanks to Eleanor for all her help with choosing the right cushions for my home!
24. april 2024
Besvarelse fra The Couture Cushion Ltd
Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying your cushions and that Eleanor was able to help you find the perfect cushions for your home. We truly appreciate your kind words and look forward to helping you style more beautiful spaces in the future!
They are perfect, thank you!
Just received my gorgeous custom cushions! Thank you so much, they are perfect and really made my space complete! ❤️👏
21. april 2024
Uopfordret anmeldelse
Besvarelse fra The Couture Cushion Ltd
Thank you so much for your wonderful review! We’re thrilled to hear your custom cushions are perfect and have completed your space. Enjoy styling them — we can’t wait to help you with more beautiful cushions in the future!
Custom Euro shams usually cost a…
Custom Euro shams usually cost a fortune… CC allows you to customize with their choice of luxe fabrics and trims. This is my second order from them (5 covers) and I am delighted with quality, choice and delivery.
15. marts 2024
Besvarelse fra The Couture Cushion Ltd
Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying your custom Euro shams and that the quality, choice, and delivery continue to impress. It’s wonderful to welcome you back for a second order, and we can’t wait to help you create more beautiful pieces for your home!
Beautiful Luxury Velvet cushions
I'm very happy with my purchase of 3 small, beautifully made cushions in Luxury Velvet Peacock Gold and Teal. The material used is lovely quality and they complement my velour chairs. Would certainly order from 'thecouturecushion' company again.
10. februar 2024
Uopfordret anmeldelse
Besvarelse fra The Couture Cushion Ltd
Thank you so much for your lovely review! We’re thrilled to hear that your Luxury Velvet cushions complement your chairs so beautifully. It means a lot to us that you’re happy with the quality, and we can’t wait to welcome you back to The Couture Cushion in the future.
Besvarelse fra The Couture Cushion Ltd
Hi Alison, we have resolved this issue for you and you have agreed to alter this review - as this was delivered shortly after this review. I hope this is ok and I'm so sorry for the courier delays once we passed your order over to them, thank you, Eleanor
Besvarelse fra The Couture Cushion Ltd
Thank you so much for your lovely review! We are too!
Besvarelse fra The Couture Cushion Ltd
Thank you so much for leaving such a lovely review, we thank you for your time and hope to help with any cushions in the future!
Beautiful Cushions
Ended up buying 4 cushions in total, not cheap but well worth the money
31. oktober 2023
Besvarelse fra The Couture Cushion Ltd
We know we’re not the cheapest — and we wouldn’t want to be! Every cushion is crafted using only designer fabrics, premium trims, and high-quality zips, all brought together with exceptional craftsmanship. It’s this attention to detail that sets us apart from other cushions.
We’re so proud of the level of luxury we’re able to offer, and we’re delighted that you appreciate this too!
Beautiful Cushions
Just received my cushions
They are absolutely stunning and very well made
Delighted with my purchase
18. oktober 2023
Uopfordret anmeldelse
High quality product- personal touch…
High quality product- personal touch with packaging - worth the wait for delivery - thank you !
20. september 2023
Besvarelse fra The Couture Cushion Ltd
Thank you so much for your kind words! We’re delighted to hear you appreciated both the quality of your cushions and the personal touch in the packaging. Your patience means so much to us, and we hope you enjoy them for years to come!
Beautiful qualities, selection & speedy service.
I have been looking for well over a year to find the perfect fabric for our boat cushions. Through much research I found your website. I requested 12 different fabric samples and love them all! The quality is absolutely beautiful. Your sample sizes made choosing easy - I’ve finally made a decision and will be ordering sofa cushions for our boat from you very shortly.
Now I think I’ll redecorate every room in the house! Thank you so much for your speedy service, incredible selection and high quality material!
6. september 2023
Besvarelse fra The Couture Cushion Ltd
Thank you so much for your wonderful review! We’re thrilled that you found the perfect fabrics for your boat cushions and that our samples made choosing easier. It’s so exciting to hear you’re placing your order — and we love the idea of redecorating the whole house!
We truly appreciate your kind words about our service, selection, and quality. We can’t wait to help bring your cushions to life.
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