The Car Place Anmeldelser 

I wish I had of had more time to look for used cars elsewhere.
I felt pressured to sign contract. I had made some alterations to contract, as it refers to obsolete regulations and acts. I stood my ground and only signed contract after they agreed to my alterations.
Picked up my car. It randomly shuddered on drive home. I contacted salesman who said it was on/off engine start. Said I did not use it, as I do not like it. Pointed out my son's car has same feature and there is no jerking or shuddering, it's all very smooth.
There were couple of other issues as well, so booked it in for repairs.
Dropped it off Thurs 02 July & given loan car. Loan car should not be on road. Driving along & it pulls to left or right side for no reason. It was very scary the first few times.
It has a strong chemical smell, like fibreglass glue, & have to drive with window down. Learnt this Thursday night, had massive headache as sinuses inflamed from smell. Could not get GPS to work. Had map only. No verbal guidance. No voice recognition.
Thursday came & went. NO WORD FROM ANYBODY ABOUT MY CAR.
I shot a letter to salesman that night asking why no one contacted me. Asked, was it because I am a female & wouldn't understand what they were saying, or is this their typical customer service. NO REPLY.
Received two msg from mechanic Friday. Last msg, it may need software update, I WILL CONTACT YOU MONDAY. Couldn't understand his first msg as too many mistakes to make sense. NO CAR FOR WEEKEND.
It is now after 8.00pm Monday 06 July and NO BODY HAS CONTACTED ME YET AGAIN.
Their customer service is a joke.
I can guarantee they would not treat a male in this manner. It is utter disrespect to their customer.
Who knows when I will get my car back.
I hope Mr Tan reads customers' reviews as I am not the only disgruntled customer.

After a bit of a delay in the delivery I have found the The Car Place to be incredibly helpful, any questions i have asked ref the unit i bought for my sons Polo were answered even with a phone call from Archie on a Saturday afternoon to discuss and issue I was having with the stereo staying on. As a person who works in the motor trade its very refreshing to find a company that may not seem massive but still have enough time to care. Please note my son is extremely pleased with unit for his car.

I purchased a CarPlay kit to replace the original radio in my C1. Initially, the customer service was helpful and responsive, which gave me confidence in the product and company.
Unfortunately, when the system began to fail, the experience changed significantly. I was repeatedly asked to carry out various troubleshooting steps over multiple email exchanges, which felt unnecessarily drawn out. After completing everything requested, communication stopped altogether and my follow-up emails have gone unanswered.
It's disappointing, as the after-sales support has not matched the level of service I received before the purchase. Based on my experience, I cannot recommend the company unless they improve their handling of warranty and support issues.

Horrible communication, tracking label created but DPD still don’t have my parcel - now ignoring all my emails. If i could give 0 zero stars I would

There was a slight delay in recieving the product but Archie was really good with communication
Easy to install
Would recommend them

Quick to deliver, but didn’t fit the car (automatic version instead of manual car) BUT returned in Middle Feb but still waiting for refund! No response from them!

Really quick shipping with secure packaging with my carplay undamaged. Screen is super responsive and the carplay module itself is really fast and boots up in seconds. The plastic is really great quality and fits my 2009 mk4 polo perfectly. I’d really recommend TheCarPlaceUk for your carplay units!!

We were so happy we chose to buy from that car place .
The whole experience was absolutely amazing from start to finish .
Charles greeted us with open arms and could not do enough for us as we were a little shattered after a 2 1/2 hour drive .
The car a Mercedes a200 d was ready and waiting for us .
A great experience and would highly recommend .
Thanks

Car play kit for Mazda 2
Received within 2 days, fitting tutorial spot on and fitted with ease in around 45 minutes. A really great piece of kit my granddaughter loves it, she programmed her phone in within a few minutes.
Very happy with this company.

Fantastic service, Archie was very helpful and transparent and made me feel supported all the way through the purchase and support process, I would 100% recommend The Car Place well done!

Absolutely great service from The Car Place. I purchased an apple car play screen/kit for my wife’s 2008 Peugeot 107 last week and all I can is I’m thoroughly impressed! From the kit being delivered nice and quickly to a little help via WhatsApp in regards to wiring the reverse camera I purchased additionally I can’t fault The Car Place at all. Thank you and I’m sure I’ll be purchasing again in the future!

Purchased a touchscreen apple CarPlay radio for my 07 civic type r, was amazed how fast it came and the quality is superb, everything works amazing, had a problem with setting it up and the car place responded so fast to my text and helped me with the issue in minutes. Highly recommend

Good service,
Quick delivery,
Constant communication if needed & good feedback
Friendly staff
Would recommend 👍🏼

Let's start with saying l never write reviews, but having received the best ever consumer service in my life l couldn't not do it. I ordered the android stereo for my pld polo and l couldn't fit it, l emailed the car place on Saturday afternoon and within 30mins received a WhatsApp message from Archie. He was amazing with explaining every single step on his Saturday afternoon for hrs, even when he was going out he was still responding and helping with installing the system. I had an issue with the system not switching off when engine was off and he asked for pics to sent to technical team. On Sunday afternoon l messaged asking if there was any news he said not yet, but he started yet another trouble shooting with me and we found out the l had connected a cable that was not supposed to be connected and it was solved. I was over the moon as I didn't have to spend a fortune for someone to do it for me. I 100000% recommend buying anything from this place, l would rather pay a bit more and get the most amazing service than cheap with biggest stress. But their prices are extremely competitive. Thank you so much Archie for helping me install it and for your time.

Wow! Ordered my Car Play NBT Box kit from Harrison @ The Car Place, what a seriously customer driven, "old-school" organisation.

The service was professional from the very beginning, the best price online and this NBT Box that i have in my f30 BMW is the quickest I have seen, normally they are really laggy, so I was so surpsied for the price.

As I was local to The Car Place, Harrison even installed it for me at no extra cost! Where do you get service like this?

Super easy website, best prices, answers the phone in the evening, even made me a cup of tea when I went to his unit to install my car play! Wow! 10/10 Certified seller for all your CarPlay needs, will defo use again. Top lads at the Car Place, get onto your boys Archie or Harrison!

Great product. And the customer service I received was flawless! They always try to help if you have doubts or any questions. Especially Archie! Too man

Archie provided outstanding customer service that truly exceeded all expectations. My Hyundai i20 has a unique wiring loom, which initially posed a challenge during the setup of my CarPlay unit. However, Archie handled the situation with remarkable professionalism and dedication. Not only did he identify the issue quickly, but he also sent me a replacement cable via next-day delivery to ensure I could resolve the problem without delay.

What really stood out was his willingness to spend over an hour texting back and forth with me, patiently guiding me step by step through the setup process. Archie took the time to address the specific needs of my car’s specifications and helped configure each and every feature of the CarPlay unit until everything was working perfectly. His knowledge, responsiveness, and commitment to customer satisfaction are second to none.

This level of care and attention to detail is a rarity in today’s market, and it’s clear that Archie genuinely values his customers. I can’t recommend him highly enough! Whether you’re purchasing a CarPlay unit or any other automotive accessories, you can trust Archie to deliver top-notch service and go the extra mile to ensure you’re happy. I will absolutely return to him for any future purchases or support needs. A true professional!

This business provides a superb customer experience giving great advice and support. Their approach is very professional and the products are excellent. If you are looking for a car play system this is the go to company.