The Carpet Stop Anmeldelser 162

TrustScore 4.5 ud af 5

4,6

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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Excellent service, very helpful staff helped advise on the correct product, fully installed yesterday with very friendly and professional fitters who went out their way to move furniture around witho... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

This is the 3rd time i've used the Carpet Stop. Discount high street prices Independant retail service. A perfect match Quality service at really competative pricing Highly recommended Thank yo... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

A fab carpet shop - the showroom was larger than we expected and had a good choice of carpets, it also had an ample selection of laminate flooring and vinyl too. The lady in the shop was friendly and... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

What a fabulous experience from the Ilkeston store. Can highly recommend. From entering the store and Jon working with me to identify a fabulous carpet to go with my wall paper to the quality of the c... Se mere

Virksomheden har svaret

Virksomhedsoplysninger


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

162 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 75 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

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Bedømt til 5 ud af 5 stjerner

Stairway carpet

We have just ordered our fourth carpet from Carpet stop who have provided us with excellent, prices, excellent carpets, excellent service over the years. This is why we come back to a friendly and very helpful company. Well recommended in my book

4. februar 2024
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Besvarelse fra The Carpet Stop

Thank you for your lovely review Julie, we are pleased to hear that you are happy with the service we have provided and hope to see you again in the future.

Bedømt til 5 ud af 5 stjerner

Jamie rice

Absolutely over the Moon had vinyl put in my kitchen and carpet all up the stairs and on 3 landings very professional fitters even gave me a new door bar in the kitchen would 1000 percent recommend to everyone best company and fitters ever

15. december 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

100% Recommend visiting.

Midge was very helpful and kind when I was struggling on fabrics, colours, designing and a bunch of different other details I never knew about flooring! 100% returning after my purchase and recomending Midge to my family and everybody reading this review. The Carpet Stop, you've found yourself the carpet king.

25. oktober 2023
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Bedømt til 5 ud af 5 stjerner

Midge - Top sales man !

When my daughter and I arrived , Midge welcomed us with such a positive and professional manner ! He showed us a wide range of carpets which helped us purchase one . He has great positive energy ! We have been to many carpet shops over the years and Midge is the best at helping his customers. We will definitely be ordering all our flooring and carpets from Midge !

25. oktober 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

The Carpet Stop.

From Estimater calling to having carpet fitted was exactly 1 week. Very happy customer, quality of carpet & underlay was exactly what we wanted. Excellent service & Company, would definitely recommend.

17. oktober 2023
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Besvarelse fra The Carpet Stop

Thank you for your super review Mrs Hartshorn. We are so pleased to hear that you are happy with the service that we have provided and the carpet that you have selected. We hope to see you again in the future.

Bedømt til 1 ud af 5 stjerner

Terrible customer service- ongoing…

Terrible customer service- ongoing refund complaint since August.

I have given photographic proof of size of the package from the courier which is a completely different size to the part you are suggesting I received.

Don’t waste your money with this company. Outraged by the accusation of me of lying and then when I ask you for a full investigation with CCTV of my package being unboxed you cannot provide it… even though I have sent you proof.

7. august 2023
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Besvarelse fra The Carpet Stop

We can see that this is the 3rd negative review that you have left regarding the same issue. And as you are aware a thorough investigation into your order was completed.
Our stock levels show the correct product being sent out with your details attached on the same day that you placed your order.
This was then received at your address just 24 hours later. You notified us that this was apparently the wrong product and was damaged.
The images you sent do indeed show a damaged, incorrect product. Based on this we immediately offered to send you a replacement product out, you refused this as you had already ordered a different one from Amazon.
The product we then received back was the correct item, still in it’s original packaging and shrink-wrapped as it had left the warehouse, a photo was taken of this being opened in our warehouse.
Therefore we refunded you the cost of the product, we had after all received this back in its original condition and this can still be used, but declined to refund the cost of the delivery as this had been delivered and then collected from yourself

Bedømt til 1 ud af 5 stjerner

The Carpet Stop - Cheadle.

The Carpet Stop - Cheadle: I was very disappointed with the service I received from this business. I was initially planning to have flooring in 6 rooms, but left it at 3 in the end. I will go elsewhere for the other rooms. Overall , it was an expensive mistake, but lesson learnt as they say.

11. september 2023
Bedømt til 4 ud af 5 stjerner

Happy overall just a few niggles

The carpet looks nice, the underlay makes it feel very soft underfoot, however were shocked when the fitters rolled out our carpet on the drive/road. It also felt rushed. You also have to deal with the leftover carpet and underlay. The estimator was very knowledgeable and helpful however I think that the itemised estimate/invoice for carpets/flooring needs breaking down, with the price next to the item, rather than an overall price at the bottom. We paid for a furniture move but do not know how much. We will see if the carpet lasts the test of time.

4. september 2023
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Besvarelse fra The Carpet Stop

Thank you for taking the time to leave a review, we are pleased to hear that you are happy with the service overall. We are aware that the store manager has had a lengthy telephone conversation with you regarding your niggles. If you wish to receive an itemised invoice then please do let us know, this is always an option. And we hope to see you again in the future.

Bedømt til 5 ud af 5 stjerner

Went into the shop looking for guidance...

Went into the shop looking for guidance on a design for my bathroom. The lads there were very helpful and prioritised my needs rather than pushy sales. The experience in store couldn't have been any better and would definitely recommend!

7. september 2023
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Besvarelse fra The Carpet Stop

Thank you for your lovely review Mr Ishy, we are pleased to hear that you are happy with the service we have provided and hope to see you again in the future.

Bedømt til 5 ud af 5 stjerner

We will be back

Great customer service. Elaine found us the best deal. The quality of the carpet is fab. The fitter was friendly and measured additional rooms. He explained what would be a good quality long lasting carpet. We will be back !

2. september 2023
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Besvarelse fra The Carpet Stop

Thank you for your lovely review, we are pleased to hear that you are happy with the service we have provided and hope to see you again in the future.

Bedømt til 5 ud af 5 stjerner

New stair & landing carpet and underlay…

We recently had new carpet and underlay to the stairs and landing. The service was amazing from start to finish. The initial salesman was extremely informative and helpful when we were choosing our flooring in the shop. James made an excellent job of fitting the carpet. All staff were polite, professional and punctual. We're thrilled with our new carpet. Looks amazing.

30. august 2023
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Besvarelse fra The Carpet Stop

Thank you for your lovely review, we are pleased to hear that you are happy with the service we have provided and hope to see you again in the future.

Bedømt til 5 ud af 5 stjerner

Ì had a very good and helpful…

Ì had a very good and helpful experience going forward visiting the Derby carpet shop. They helped me choose the carpet and flooring for my bathroom very good prices affordable in the current position with everything increasing in price. The fitter wS also excellent.from beginning to end love my carpet and I would highly recommend 👌

8. juni 2023
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Besvarelse fra The Carpet Stop

Thank you for your lovely review Mandy, we are pleased to hear that you are happy with the service we have provided and hope to see you again in the future.

Bedømt til 5 ud af 5 stjerner

We recently had Kardean flooring

We recently had Kardean flooring. The service was amazing ! Elaine served us and was extremely informative and helpful when choosing our flooring in the shop. Joe and Corby lay the floor in a herringbone style as requested.

They were polite and professional. There craftsmanship is second to none. They were punctual bang on time both days. Can't recommend them enough ! Plus they appreciate the odd bacon/sausage cob !. We always get carpets from the Carpet shop and received good service tge service was no different with the Kardean flooring. Really pleased with it ! Looks amazing.

12. juni 2023
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Besvarelse fra The Carpet Stop

Thank you for your lovely review Greg, we are pleased to hear that you are happy with the service we have provided and hope to see you again in the future.

Bedømt til 5 ud af 5 stjerner

Brilliant service all round

Brilliant service all round. Good choice of carpets in store and online. Nyla took the order and Luka arranged the fitting (which was free) and the fitters were friendly, polite and punctual. Can’t fault the people involved in this process.
The carpet looks brilliant.

14. juni 2023
Uopfordret anmeldelse
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Besvarelse fra The Carpet Stop

Thank you for your lovely review Christine, we are pleased to hear that you are happy with the service we have provided and hope to see you again in the future.

Bedømt til 5 ud af 5 stjerner

Great service and price

Great service and price. Had to change fitting date, this was not a problem and accommodate me with the whole process. I would certainly use again.

10. juni 2023
Uopfordret anmeldelse
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Besvarelse fra The Carpet Stop

Thank you very much for your super review Mr Gaffney. We are pleased to hear that you are happy with the service we have provided and we hope to see you again in the future.

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