The AA Insurance Anmeldelser 

A person to speak to not a machine nice to hear a human

The whole process of buying my car insurance online was very easy to do.
I also had the option to talk to a customer service person if I needed to.

Easy to complete & very good quote

Auto messages / options on phone and wait time too long!
Live chat button did nothing!
Would prefer a general customer services email with a response(not acknowledgement) time of 5 working days would do me.)

History: Tried to change one of my contact numbers on my insurance policy. Filled in the form. Got a email reply headed "Breakdown cover ..."!! Asking me to call as further information was required! The auto message asked for 16-digit membership number, yet my query had nothing to do with any breakdown. Perhaps the form I completed went to the wrong department and so I was provided the wrong number to phone - who knows! Then I sent my query to the customer complaints email, now I'll probably wait 4-8 weeks for a resolution.

The person I spoke with explained everything I asked She was polite , competent & friendly

The lady I spoke to couldn't have been more helpful.
Such a change to get someone who is willing to take more time listening to an elderly ladies problems. Lovely geordie accent too!
Very pleased with the quote which was sent to me quickly by email.

So easy to do online considering it’s the first time that I’ve done it myself

It was easy to make an application for comprehensive car insurance on line and to give a start date for the policy to start. We have the cover we require

Colleen Lucas 👵

Very simple to set up my car insurance.

Great employee
I rang as I couldn't complete on line due to swapping a personal number plate
Was sorted easily
Thank you

Best quote for home Insurance, easy access to website ,smooth no fuss online purchase of policy and exceptionally easy access to online account. So far so good.

Competitive pricing offering all the basics anyone would look for, not as competitive in the monthly payments percentage taken. Was easy enough to go through the quote but a bit confusing when asked to purchase a hired car for example when I have a courtesy car included. Once the first payment was activated there was no information on whether this was successful or not. Tried calling but must have been a public holiday and the office was closed.
Luckily, I did receive an email the following day confirming accepted. Not the best experience.

To register my account i have to receive a verification email and have 1 minute to receive it. I am not receiving it for at least 4-5 minutes where it has already timed out. I can register.

It was strate forward and easy to complete all the paper work and took no time at all would definitely recommend AA

I found the right policy and completed the transaction very quickly.

The AA offered me the cheapest quote and purchasing was easy

Pretty straight forward n saved me money with a cheaper quote thanks

Simple, clear and saved me money

Very competitive quote and very happy with the easy lay out of policy details.Most other companies did not want to cover personal items but AA did,well done.