Everyone involved was caring, compassionate and professional. They made sure that everything was taken care of and kept me informed throughout the process. The experience was made as easy as possible... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... Se mere
Car insurance is something you normally buy but never use. I hadn't had any incident in over 20 years so when I was involved in a hit and run I had to make a claim. They honestly made the process so e... Se mere
When I had a collision the claim was handled efficiently. The car was repaired without any problem. Everything ran very smoothly from the claims point of view. However after the accident the AA decid... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.
Kontaktoplysninger
Storbritannien
- theaa.com/breakdown-cover/accident-assist
4,6
Fremragende
348 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Easy to claim and the whole process was…
Easy to claim and the whole process was well handled.
8. april 2026
Besvarelse fra The AA Accident Assist
Delighted to hear everything went smoothly, Alan. Thanks for sharing 💛.
On line claim easy to make and follow
On line claim easy to make and follow. I was kept informed at all times and my queries answered in good time. However sometimes a long wait when phoning. Quality of courtesy car was very good.
8. april 2026
Really easy to make a claim using the…
Really easy to make a claim using the app, it was smooth and fast, thank you very much
7. april 2026
My car was damage when I wasn’t in the…
My car was damage when I wasn’t in the car, but fortunately a standby took the registration plate which enable me to make a claim and have my car repaired which the AA dealt with
7. april 2026
Reliability
Fast, reliability, handled my claim with efficiency. Have already recommend AA to friends and family.
7. april 2026
Besvarelse fra The AA Accident Assist
So glad to hear it 😁.
First time I used The AA as a car…
First time I used The AA as a car insurance provider. I was very impressed by the professionalism and support I got following my accident. They were always available to give guidance and support during the repair of my car.
7. april 2026
I i was extremely impressed by the way…
I i was extremely impressed by the way I was looked after after my vehicle was damaged in a car park and the resultant repairs were carried out efficiently and quickly.
7. april 2026
Excellent professional customer…
Excellent professional customer courtesy, and great advice was given and updated information provided, thank you.
7. april 2026
Excellent service all round
I was led through the claims process efficiently. Everybodyinvolved was helpful and thorough.
I was kept informed about the progress of the claim and the repair of my car.
5. marts 2026
Besvarelse fra The AA Accident Assist
Thanks for sharing your experience, Peter. We're really glad to hear the claims process felt efficient and that everyone involved was helpful and thorough. It’s great to know you were kept updated throughout both the claim and the repair, that’s exactly the level of service we aim for 🙂.
Quick and efficient
31. marts 2026
They made the claim process simple and…
They made the claim process simple and stress free
31. marts 2026
Hassel free
31. marts 2026
Absolutely awful
Absolutely awful, don’t EVER use AA accident assist!
I called the AA following hitting a pot hole, they advised me to use there AA assist programme and I would not have to do anything myself, was told they would recover the car, speak with my insurance, do the claim give me a hire car id have to do nothing.
Oh how wrong, they picked my car up 2 days later still no hire car called up to chase for them to tell me I should have called my insurance and made a claim! Called my insurance made the claim they put extra excess of £500 on top because I hadn’t gone through them! Called AA back up who have said that I don’t need to worry about that as they have a contract with steer and they absorb the cost of it!
This was way over a month I still haven’t got my car back and steer group called me today to say the car is NEARLY done but I have to pay them £750 excess! Erm no I don’t AA told me you sort the extra and guess what they said no we don’t!
I’m now trying to get hold of AA which I haven’t been able to!
This is effected my mental health and I’ve been lied to and missold so much it’s terrible service!
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra The AA Accident Assist
Hi Jemma, we’re sorry to hear that you’ve been disappointed with your experience, and we appreciate you taking the time to leave a review.
Having looked into this, we can see there was a miscommunication around the repair process and whether your insurer needed to be contacted before the claim could move forward. We understand how frustrating and stressful this must have been, especially after already dealing with the accident itself, and we’re sorry for the confusion caused. This is still being reviewed through our formal complaints process, and we’ll be responding in full within the agreed timescale.
Regarding the policy excess contribution. This has now been resolved, and we’ve confirmed that the full £500 excess will be covered.
We’re sorry that your experience has not met the standard we aim to provide, and we do appreciate you bringing this to our attention.
Besvarelse fra The AA Accident Assist
Great to hear 😁.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.