I bought a lovely Sale top and leggings. Received very quickly after purchase wonderfully wrapped. Lovely outfit for Autumn and Winter lounge wear. Great service. Thanks.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Rebecca is so lovely, you message her to find out sizes or if she has any items left and she always replies. You can order through click and collect and she puts to the side the bits that you want an... Se mere
Pleased with the service, easy to order on website & got a cheeky little discount too. Quick delivery & good communication with email updates. Ordered the black leather look leggings & very happy with... Se mere
OMG what can i say about this beautiful boutique. It has amazing clothing and is always getting new in. The lovely Lady that owns the fashion basement is absolutely lovely always makes you feel welc... Se mere
4,7
Fremragende
83 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Always very pleased with my purchases
Always very pleased with my purchases, really helpful staff good customer service.
16. april 2021
First purchase
I have been following on Instagram for a while - my first purchase - great service and very happy with my purchase.
11. april 2021
Loved my first purchase!
This was my first purchase from the Fashion Basement and it definitely won’t be my last. I loved all 3 items I bought online. I can’t wait until I can pop in to the store! Customer service was excellent too!!! X
7. april 2021
Fab service
Fab service! Quick prompt and very friendly.
Great quality too and reasonably priced
18. marts 2021
Friendly and professional
Friendly and professional. . Bought a beige cardigan.. love it
16. marts 2021
Friendly service & quality clothing
Excellent customer service & great choice of good quality clothing.
27. februar 2021
Really quick service
Really quick service. I ordered and had collected within 2 hours! Amazing service and Becky is so lovely ❤️
24. februar 2021
The Fashion Basement is my go to shop…
The Fashion Basement is my go to shop for super friendly service - great assortment- fashion at affordable prices - Rebecca makes a point of getting to know her customers and nothing is too much trouble - there’s never any pressure to buy anything but don’t think I’ve ever visited without making several purchases - the stock is just too tempting - feels good to be supporting a small local business too, that I know a lot of hard work and love has gone into, to make it the successful business that it is today - well done Rebecca , keep up the great work 👍🏻💕
21. februar 2021
Nice quality products and fast delivery
17. februar 2021
Fantastic service from start to finish
Fantastic service from start to finish. Website was easy to use and click and collect service worked well and was very Covid safe too. Clothes are great quality - will definitely be purchasing from there again soon.
13. februar 2021
Great items & service, thanks
I have bought a few items recently from Fashion Basement. Really good value for money, as advertised. Great communication and easy to use website. I will definitely use again. THANKS! 😁👍
12. februar 2021
Excellent service
Excellent service, I ordered 2 lovely blouses and within an hour it was delivered direct to my door. Highly recommend 😀
9. februar 2021
DANGER!they will try NOT to refund you!
DANGER!they will try NOT to refund you!
-------This was my email to them with the facts: ------
Good afternoon,
Please note the factual timeline of events below:
14/12/20 - order placed
1/1/21 - email sent asking for refund (18 days)
2/1/21 - email asking for replacement label as no label found in original packaging (19 days)
2/1/21 - GEORGIA sent another label
7/1/21 - email chasing label (24 days)
11/1/21 - label arrived in handwritten envelope in 2nd class post
11/1/21 item posted back using label provided (28 days)
18/1/21 - email chasing refund
So the even though the above is i would like to point out your own returns policy which states 28 days from ‘the date of purchase’.
I ordered it on 14/12/20 and requested a return label on 1/1/21. Thats 18 days. The label didnt arrive until 11/1/21. Thats 28 days and the item was posted on that day. The fact that royal mail (USING YOUR OWN POSTAGE LABEL) did not return the item to you until today is out of my control.
Additionally, even though the item was bought online on 14th, i didnt not receive it on the 14th as it took some time to arrive. So it raised the question as to whether your policy is consumer friendly or fair. Nevertheless, i adhered to your policy of 28 days.
I request a full refund asap.
Kind regards
Atif Bashir
-------------THIS IS THEIR RESPONSE:----------------
Hi Atif,
We would of allowed a few extra days upon return, but as your parcel was returned to us on the 20th Jan. Unfortunately we are very strict with out returns policy and therefore as your parcel was not returned back to us within this time a online credit has been issued.
Many thanks
Customer Service Team
21. januar 2021
Uopfordret anmeldelse
Besvarelse fra The Fashion Basement
Hi, We have looked into this order and it does not exist. We also do not have a member of staff named GEORGIA. We have never sent return labels out either! Thanks for your fake review.
Always pleased with my purchases from…fashion basement
Always pleased with my purchases from here! A little gem of a shop and the owner can’t do enough for you 🙂
2. december 2020
Absolutely love this place
Absolutely love this place, the clothes are really good quality at really good prices & the owner Rebecca is such a friendly, warm hearted person that make you feel so welcoming every time 🥰
1. december 2020
Beautiful bags & scarf delivered
Beautiful bags & scarf delivered from The Fashion Basement . Delighted with the products - a beautiful range. I’ll be ordering more in time for Christmas ! Such a lovely shop & owner .
19. november 2020
What a Fab little boutique
What a Fab little boutique, I’ve never left empty handed, always on trend and conpetitive prices 🖤
13. september 2020
Uopfordret anmeldelse
Fashion basement
Fashion basement
Very kind staff amazing clothes
Recommend this shop
13. september 2020
Uopfordret anmeldelse
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