thaely.com Anmeldelser 182

I love the brand idea. However I ordered a month ago and the order status still says I will recieve an email when they get send out. I red a review where nothing happend after 4 months! Now I‘m really hoping this is not the case with my order… I already contacted the whatsapp customer service and wrote an email but havent got an answer. How else should I contact the company to get any information about my order or at least get my 99€ back?

delivery was good, but the shoe itself is just bad, the hard plastic cap on top of the foot is really uncomfortable/hurting when walking. cant even ride my bike cuz it cuts into my ancle

The shoes are very nice looking, but they are very hard and dig into my ankle. The plastic is super stiff.

My son loves the sneakers & how they're made but they're a bit stiff & require time & wear to break in.

Shoes are comfortable! Shipping went smooth! Pleased with my purchase!

I saw your company featured on Business Insider. I was very impressed and curious. So, I purchased a pair. I couldn’t be happier with the fit and quality. I’ve told others about your brand, and I get questions “what shoes are those?” occasionally. Keep up the great work! Looking forward to my next pair! Thanks

Sizes run very small. Poor return policy.

Aún no me llega, en mi país me han hecho pagar impuestos FedEx, hasta ahora 37,05 dólares , yo consulté en thaely antes de comprar y no me dijeron eso
Me dijeron que no tenía que pagar nada extra por envío

Me siento decepcionada

grandson birthday

I applaud their environmental approach, but their shoes are low quality and unfortunately. They also don’t honor their return policy. Stay away from them.

Today they tried to deliver the package to me but they told me that I have to pay €36. When I bought the product I paid the taxes and the shipping was free. I don't understand why now I have to pay to have it delivered to me. The transport company tells me that you have to solve the problem or they will not deliver the package to me.

While I applaud their attempt at building a shoe from recycled materials, they are very uncomfortable and sized incorrectly. Furthermore they have a nonexistent customer service department and therefore they do not comply with their own policy on returns and exchanges. This is a scam. Do not waste your money.

I like the concept of the shoes per se.
But completely absent costumer service.
Tried to contact them via email and via social media and no answer at all.

The size that I ordered corresponds to my usual EU size. But the shoes fit waaaay too tight. They feel like 1 size smaller at least, and there is no possibility to exchange the product.
So now I saved some plastic to produce some amazing shoes that I’m not gonna be able to use 🤷🏼‍♀️

Edit: after this comment, the same day the costumer service replied to my email and says that they are available for further questions and then disappears again

no refund, custom duties, no support, worst experience i had in my life so far with an online shop

tried to contacted them multiple times

no answer

Be warned about no returns for size!

Unfortunately I didn’t read the return policy closely enough and didn’t realize that you can’t return due to sizing. The shoes ran very narrow so they could not be worn and also not returned. They offered me returning them and getting a 40% off discount of my next purchase. Um, no. We are keeping the shoes to find someone else they might fit rather than get a lame discount and potentially be in a worse place then we are now.

Shoes are beautiful and comfortable, the stuff is always in touch. I’ve been surprised also of the fast delivery. The only thing I was disappointed of is the size… I ordered 38 (EU) and I would never think that sneakers could be different but it’s definitely straight… Sure, I had to pay more attention choosing the size, but honestly I think that sneakers shouldn’t have this kind of problems.

Great company with a good initiative to recycle plastic to shoes. The shoes were of sturdy build and unique design. Unfortunately there was a small defect on the shoes when it arrived, but their customer service was very prompt with their refund/exchange process. Will buy again!

Irreführende Werbung hinsichtlich Steuern und Porto auf der Webseite. Nicht Kundenorientiert. Zwar wird beinahe alles näher beschrieben, aber nur im Kleingedruckten.

I really like the shoes that I received but I don’t know how they feel because the size is wrong. Their website says they accept returns but they don’t! All sales are final unless THEY did something wrong. So don’t expect them to answer you when you wanna make a return. It’s YOUR fault. Too bad. That’s the horrible customer service I got. I’m sure the product is good but customer service is non-existent. So make sure you order the right thing, cause you’re stuck with it!