Excellent level 1 training hosted by Bob Penny, very knowledgeable and full of brilliant stories. It really did fill me with confidence for working with your products. Pete @Tsw electrical
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We as a company have Installed the texecom VR8 panel, motion sensors and bell box's for the past 30years.Its always been our go to for us to recommend to our clients due to its reliability. On the in... Se mere
Virksomheden har svaret
Do not waste your money. There is no help from Texecom when things go wrong, they have no interest in customer service. They refer you to your installer who are so wrapped up in other installations th... Se mere
Virksomheden har svaret
So Texecom have updated their mobile app conectivity and remote login is now with email and password. Haveing been locked out and the installer no longer contactable i call texecom eplaining that thei... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Protecting people & property worldwide. We aim to respond to all enquiries within 24 hours, Mon-Fri.
Kontaktoplysninger
Bradwood Court, BB4 4PW, Rossendale, Storbritannien
- 01706 234800
- marketing@texe.com
- texe.com
3,6
Middel
115 anmeldelser
Har besvaret 84 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
As an SSAIB accredited installer we…
As an SSAIB accredited installer we have used the Texecom equipment for 25 years and believe that this is the best intruder alarm manufacturer on the market. Great products , great support and great people within the business itself.
23. september 2024
Uopfordret anmeldelse
Besvarelse fra Texecom Ltd
Thank you Martin for your review and for your loyalty over the past 25 years. We're pleased to hear that you’ve continually found our products and support reliable. It’s wonderful to hear that you value not only our products but also the people behind them. We appreciate your continued trust in us and look forward to working with you in the years to come.
I've been a loyal Texecom customer for…
I've been a loyal Texecom customer for many years, and my experience with their products and services has been consistently excellent. Their team is always helpful, and on the rare occasion that issues do arise, they resolve them quickly and without hesitation. I’ve come to trust Texecom for their reliability and dedication to customer satisfaction. The staff is knowledgeable, professional, and genuinely invested in making sure you get the best support possible. I highly recommend Texecom for their systems and unwavering loyalty to their customers. Great company, great people!
Thank you
MH
ATOM SECURITY UK
20. september 2024
Uopfordret anmeldelse
Besvarelse fra Texecom Ltd
Thank you very much for your kind words and continually choosing Texecom's products and services. It's great to know our team has been able to support you effectively. We value your trust in us and look forward to continuing to serve you for many more years to come.
Besvarelse fra Texecom Ltd
Thank you Olly for your kind words! We're delighted to hear that you've had a great experience with us. We truly appreciate your support and look forward to continuing to provide you with excellent service.
Innovative with great levels of support
It is great to work with a company that demonstrates true innovation and also with the support to back it up. Would highly recommend to get the best results.
16. september 2024
Uopfordret anmeldelse
Besvarelse fra Texecom Ltd
We really appreciate your fantastic feedback David. Innovation and support are at the heart of what we do, and it’s wonderful to know you’ve had a great experience working with us. Thank you for the recommendation – we’re excited to keep delivering the best results for you!
A great business
A super collaborative business to work with and they have been so supportive of us. Well done Texecom !!
29. august 2024
Uopfordret anmeldelse
Besvarelse fra Texecom Ltd
Thank you Brooknight Security for the great review.
We pride ourselves on being collaborative and supportive, and it's wonderful to hear that your experience has reflected that. We're excited to continue working together – and thanks again for the kind words!
Easy to use System
Fantastic, easy to use system which enables me to have peace of mind at all times.
4. juli 2024
Uopfordret anmeldelse
Besvarelse fra Texecom Ltd
Hi Andy, we're thrilled to hear that our system has given you peace of mind! Making things easy and reliable for our customers is exactly what we aim for. Thank you for taking the time to share your experience.
Been using Texecom for a number of…
Been using Texecom for a number of years, both installing and servicing, and have to say that it is one of the most installer & user friendly systems on the market to date. Technical Support is always a huge help and Dan Hewitt is always checking in to see how they can improve our experience overall.
12. september 2024
Uopfordret anmeldelse
Besvarelse fra Texecom Ltd
Thank you Louis for being a loyal Texecom user and for your wonderful feedback! We’re so pleased to hear that our system has been both installer and user-friendly for you. Our Technical Support team, including Dan, are dedicated to helping our customers, and it’s great to know their efforts have made a difference. We're always here to support you – thanks again for your continued trust in Texecom!
Not many companies have driven the…
Not many companies have driven the intruder technology forward. Great style keypads and captures. Wireless network which if installed properly is solid. Remote maintenance made easier and forward thinking. Easy to complain, but a company trying to keep up with technology. Not many are.
2. september 2024
Uopfordret anmeldelse
Besvarelse fra Texecom Ltd
Thank you Matthew for your kind words and taking the time to leave a review, it is very much appreciated. Innovation and support are at the heart of what we do and we’re excited to keep delivering the best results for you and all our customers.
Texecom - Great Product
"We have proudly partnered with Texecom for many years, successfully installing hundreds of their top-of-the-line alarms throughout the UK. Texecom's products are truly unparalleled in quality, and their service is consistently efficient and prompt. Their dedication and reliability make them our trusted choice for security solutions.
10. september 2024
Uopfordret anmeldelse
Besvarelse fra Texecom Ltd
Thank you so much Jim for your kind words and for taking the time to leave us a review. We really appreciate it and we're delighted that you are happy with our products and services! We look forward to continuing to provide you with an excellent service.
Thrilled with my Texecom system
My intruder Texecom alarm was installed by ABI Electrical and I couldn't be happier with it, the app to set and unset is simple to use and I get notifications when things change. The chrome keypad looks amazing in my hall.
10. september 2024
Uopfordret anmeldelse
Besvarelse fra Texecom Ltd
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you are very happy with your Texecom professional security system and that the Texecom Connect app and notifications are making your life easier. The Premier Elite Chrome Keypad is a fantastic choice to add the finishing touches to the style of your hallway!
Thank you for choosing Texecom to help protect your home! 😊
Frustrated with my alarm system
I am quite frustrated with this system. The associated phone application to connect with the alarm system is dreadful. When the application actually works, it’s slow to connect and very clumsy in operation. Worse however, is that the application often fails to connect (I have 5 bars of WIFI) meaning you can’t activate your alarm or secure your house.. rendering the whole system as completely useless.
25. august 2024
Uopfordret anmeldelse
Besvarelse fra Texecom Ltd
Thank you for your feedback and we are genuinely sorry to hear about the challenges you've encountered. The importance of reliability in security systems is paramount to us and we take your concerns seriously.
Please can you send an email to our Customer Response Manager at customerservices@texe.com to provide your contact details and they can look into this for you.
Absolute crap
Absolute crap
Been installing Texecom Ricohet alarms for a number of years
They have been getting worse as the years have gone by
Alerts on the keypad you just can’t get rid of
It’s lost me money as the years have gone by
It’s good riddens to Texecom get you’re act together
26. juli 2024
Uopfordret anmeldelse
The little things cause the most problems
Had the system now a year in a multi occupancy building. We have continuing Major problems with alarms setting off.
I thought it was Chinese to explain why does the display “Welcome back” both on un setting and says the same when you want to set the alarm my people don’t know whether it’s set or unset
What is wrong with a Welcome back to unset and exit or goodbye when leaving. Spoilt the ship for hapeth of tar… sadly again
Judged on the little things.. other systems as good with common sense displays.
23. juli 2024
Uopfordret anmeldelse
I had my alarm system updated a year…
I had my alarm system updated a year back. I find the V2 app very useful and only use the app to set and unset the system. Firstly you don't have the annoying exit siren and I can be sure everyone is out of the house. However the app is painfully slow. It takes about 40 seconds from first click, sign in, and eventually access to arm or disarm. In a false alarm it is much quicker to log into a keypad to disarm. The app is most useful for remote setting when not at home. Only had one issue when the server went offline. The engineer reset everything remotely as soon as the server was fixed.
11. april 2024
Uopfordret anmeldelse
Don’t buy
Had the alarm system for over a year now and it is dreadful. Constantly loosing connection and unable to reset without calling out engineer, at my expense.
Don’t buy this product.
6. april 2024
Uopfordret anmeldelse
Besvarelse fra Texecom Ltd
Thank you for your feedback and we are genuinely sorry to hear about the challenges you've encountered. We understand the importance of reliability in security systems, and we take your concerns seriously. Please can you send an email to our Customer Response Manager at techsupport@texe.com to provide your contact details and they can look into this for you.
Bought a Texecom system
Bought a Texecom system. Top of range in UK. Seen they are spreaded globaly so did not thought twice on get their best alarm.
Turns out that I wanted to install it overseas (Portugal) - there is only 1 representative there not answering his phone nor text messages. Terrible "worldwide" service! Don't know what to do with that bulk of junk now.
27. februar 2024
Uopfordret anmeldelse
Texecom is not for house owners
Overall experience of operating the system is not very user friendly. I am an engineer and wanted to have my system to be connected to my wifi to access it through mobile. First thing is that there is no clear documentation available on their site. Somehow, I could manage to do it (YourTube mercy). Final steps are suggesting to have an "Installer ID" and "Master code" to complete the setup on mobile app. I am doing it myself so did not have installer ID. Company's customer service is forcing me to contact local installer to get this completed and asking me to input incorrect information to generate installer ID on their website which failed twice. Now their cloud team will take further action to delete my account to retry. DON'T GO for TEXECOM security system if you are doing it yourself.
26. februar 2024
Uopfordret anmeldelse
Besvarelse fra Texecom Ltd
Thank you for your feedback. You are correct that we encourage users to have their Texecom system professionally installed in order that the system meets the correct security grading for the application.
Texecom products are installed in 1000’s of homes and businesses across the globe by professional security installers, if you need help finding an installer please visit the National Security Inspectorate or SSAIB websites:
https://www.nsi.org.uk
https://www.ssaib.org
After upgrading an old Premiere48 panel…
After upgrading an old Premiere48 panel and not having any alarm wiring experience the lads at Texecom support have been nothing short of amazing in helping me get to a point where all of then new features are now accessible. Theyve been replying over the course of a month and answering all of my questions, which has led me to purchase more texecom equipment and - also plan to buy more at the end of this month. How support should be. Thanks very much for all the help! (especially Kris)!!
5. februar 2024
Uopfordret anmeldelse
Besvarelse fra Texecom Ltd
Thank you for taking the time to share your feedback with us. We are thrilled to hear that your experience with our product & technical support team was a positive one.
As a B2B business we deal directly with professional security installers and therefore don't typically handle end-user interactions. Product satisfaction is of utmost importance to us and we understand that your experience is crucial, and we are glad to hear your email communication with the team has been addressed accordingly.
In the event that you encounter any challenges or have further inquiries, we recommend reaching out to your designated installer. They are well-versed in addressing issues and can offer tailored assistance to meet your specific needs.
Once again, thank you for choosing a Texecom professional security product and taking the time to review us.
smartcom wireless adapter bricked
I bought the smartcom wireless adapter. It wasn't updated when they did a roll out of firmware upgrades and now my device is bricked and cannot be used with no way to update the firmware manually. I've basically threw £100 down the drain after they said they will not be replacing them.
29. januar 2024
Uopfordret anmeldelse
Besvarelse fra Texecom Ltd
Hi Thomas,
Thank you for taking the time to share your thoughts about your experience with one of our products.
Version 2.02 firmware was last shipped in February 2020, we attempted forced upgrades on all connected devices from July 2020 through to September 2021 at which point the certificates for the product would expire. Once updated the products would continue to operate. We provided replacement product for customers up to March 2023 to assist customers, however post this date we believed that we had made every effort possible to support customers. Please contact us directly again at sales@texe.com for the attention of Head of Customer Services and we will work out how we can assist you.
Poor quality products and system
Latest version of shock/tamper pads are awful. Keep triggering the alarm in the middle of the night for no reason whatsoever.
And today the whole system is down which means we have to tolerate incessant “bleeping “ from the alarm box about every 30 seconds ….
Had my previous hard wired system for 16 years with no problems. Moved to wireless 4 years ago and had constant problems throughout ….
24. januar 2024
Uopfordret anmeldelse
Besvarelse fra Texecom Ltd
Thank you for taking the time to share your thoughts about your experience with our company.
We're sorry to hear that your experience with our products did not meet your expectations, and we genuinely apologise for any inconvenience you may have faced. Our team takes customer feedback seriously, and we are committed to addressing any issues to ensure a more positive experience in the future.
Please can you provide your details and issues faced with Kyle Ford, kford@texe.com who will be happy to investigate the product issues you have encountered.
We are pleased to confirm that our Digital Services have now been restored and are fully operational.
At Texecom we take great pride in offering robust and reliable solutions; the system issue experienced this morning falls well below our high standards. We apologise for any inconvenience caused and thank you for your patience and cooperation during this period. Please be assured that we will be carrying out a thorough investigation to understand the full detail of the root cause of this issue and how we ensure we do not have a repeat incident.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.