They delivered the bike on time and the…
They delivered the bike on time and the staff was very helpful
9. april 2026
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Virksomhedsoplysninger
Skrevet af virksomheden
TESWAY is a leading electric bike brand focused on innovation and performance. All of our bikes are designed and developed in-house, featuring ultra-long-range batteries and high-power dual-motor systems. We specialize in creating e-bikes built for endurance and power, whether you’re riding long distances, exploring the outdoors, or tackling challenging terrains. With TESWAY, you get cutting-edge engineering, reliability, and the freedom to go further on every ride.
Kontaktoplysninger
4,2
God
16 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Tesway x7 awd
Shipping was fast. Bike arrived in great condition. Loving the bike, has great power and range. The company is very attentive to it’s customers. It was a great choice going with the tesway e-bike brand.
17. april 2026
Uopfordret anmeldelse
CAN'T GO WRONG WITH TESWAY.
Great customer service.CAN'T GO WRONG WITH TESWAY. Deliveries on time. And response to your messages in a timely fashion. Bikes are durable beautiful and Very comfortable to ride.
3. april 2026
It’s better than I thought
I have to honestly say that this e-bike is a game changer. I took it for a trip of 30 miles and it only used 20% of battery capacity. That was with one motor engaged, in speed 3 most of the time, which is plenty fast (average speed of 25mph). When engaging both motors, it flies at 35-40mph, but I don’t need that. It will also consume more energy then.
The bike is very well built, and is super stable. I ride it hands free, just leaning back, crossing my arms and let it take me places.
I bought the bike to go to locations for nature photography and it works perfect for that. Also for easy commuting in the city, it brings me where I have to be faster than most car routes. And I have no more problems parking now.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Teswaybike
Glad it’s working out so well for your photography trips and daily rides—that’s exactly what we designed it for. Thank you so much for sharing this experience. 😄 30 miles with just 20% battery on single motor is solid. Dual motors will also make it easier for you to handle varying road conditions. Looking forward to you exploring it further—enjoy the ride!
The bike seems to be great but the…
The bike seems to be great but the customer service was awful
1. april 2026
Besvarelse fra Teswaybike
Hi David,
Thanks for sharing your experience. We’re sorry to hear about the issue and the inconvenience it caused—that’s definitely not the experience we aim to provide.
We’d really like to make this right. Please reach out to us with your order details so we can take a closer look and help resolve it.
Appreciate you bringing this to our attention.
—The TESWAY Team
It’s a comfortable ride
I really enjoyed the economics of the bike. I like the seat height and the handle bar height. I also like I can have a passenger for my young son!
I dislike the slow acceleration and for it being 52volts it should have more torque!
It struggles on climbing hill with my 50 pound kid on back!
I think you should offer a different controller that allows more amps the 22amps .
28. marts 2026
Besvarelse fra Teswaybike
Hi Weston,
Thank you for your feedback! We’re glad you enjoy the bike’s comfort, seat, and handlebar height, and carrying your son.
We appreciate your comments on acceleration and hill performance. Your suggestion about a higher-amp controller is valuable and will be shared with our product team.
Thanks again for your review and support!
Ordered a week ago and received today
Ordered a week ago and received today. Put 20 miles on it. I love it
27. marts 2026
Besvarelse fra Teswaybike
Thank you for your kind feedback! We’re delighted to hear you had a positive experience and that our support met your expectations.
Your encouragement means a lot to our team and keeps us motivated to provide the best service possible. If you ever have questions or need assistance, don’t hesitate to reach out. Enjoy your ride, and thanks again for choosing us!
Good Customer Service
Great response to questions about the product ; and in a timely manner. Information given was accurate. All around great experience with this company. Only got 50 miles on the bike but it goes in AWD ... does what it says it will do . They upgraded the controller and display so when it is unlocked for full power the screen says 64 instead of the older versions 99 . The suspension is good ... handles nice . I have only had the bike a week ; but I like it so far ... fun to ride . Does well on both road and trail ; havent had it off road yet.
16. marts 2026
Besvarelse fra Teswaybike
Thank you so much for your kind words and for taking the time to share your experience!
We’re truly glad to hear that you found our responses helpful, timely, and accurate—that’s exactly the level of service we strive to provide every customer. Your support means a lot to us and motivates our team to keep delivering the best possible experience.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your ride, and thanks again for choosing us!
The Tesway X9 is an excellent bike!!!
The Tesway X9 is an excellent bike! Assembly only took about 45 minutes. It is a large bike which is great considering I am 6' 4". It is also pretty quick, although I am on the heavier side it take s a few seconds to get up to speed but I have gotten up to 36MPH on it so far. I am sure as I continue to loose weight it will go faster, it definitely has the capability for it. Overall I am happy with it the only complaint I have is that the rear shock absorber could be a bit more stiff and as there is no way to adjust it I think this is the only area of improvement. maybe later iterations will have an upgraded rear shock, in the meantime I might just upgrade this component myself. I will close with this, the X9 is excellent value for the money, is a definite head turner and conversation starter, and checks all the boxes for this class of ebike. I would definitely recommend purchasing this model.
7. marts 2026
Besvarelse fra Teswaybike
Thank you so much for your detailed and thoughtful review!
We’re thrilled to hear that you’re enjoying your X9 and that the assembly process was smooth and straightforward. It’s great to know the bike fits you well and delivers the speed and performance you were expecting—36 MPH is impressive!
We also really appreciate your honest feedback regarding the rear shock absorber. Insights like yours are incredibly valuable to us, and we’ve shared this with our product team as we continue to improve future iterations. You’re absolutely right—this is an area we’re actively looking to enhance.
It’s fantastic to hear that the bike has been a head-turner and a conversation starter for you—that’s exactly the kind of riding experience we aim to create. Thank you again for your support and recommendation!
If you ever need assistance or have questions about upgrades or accessories, feel free to reach out anytime. Ride safe and enjoy every mile!
A very well thought out ebike for long…
A very well thought out ebike for long hauls. Comfortable and feels solid, has plenty of power, display is very nice!
Bike is very nimble for a longer frame, the 20x4 inch wheel set makes it feel very grounded and connected, the 203mm brakes are a great feature to the bike!
12. marts 2026
Besvarelse fra Teswaybike
Thank you for your fantastic review!
We’re delighted to hear that you’re enjoying the long-haul comfort and solid build of your e-bike. It’s great to know the power, display, and overall ride quality are meeting your expectations. The combination of the 20x4” tires and longer frame really does make for a stable yet nimble ride, and we’re glad you’re feeling that connection on the road.
Also, we appreciate you highlighting the 203mm brakes—they’re definitely designed to deliver strong, reliable stopping power when it matters most.
Thanks again for your support, and we hope you continue to enjoy many more smooth and powerful rides ahead!
A great company that makes unique…
A great company that makes unique ebikes. I was looking everywhere for the write one and found tesway, great engineering and electricians from Hong Kong China.
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Teswaybike
Thank you so much for your kind words! We’re thrilled that you found the right e-bike with Tesway. Our team works hard to combine innovative engineering with high-quality craftsmanship, and it’s wonderful to hear that it shows. We truly appreciate your support!
Avoid all the way
After assembly have found few issues but very major
Amazing communication with TESWAY
Highly recommend service
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Teswaybike
We’re very sorry for the inconvenience this has caused. If you have any issues with your bike, please contact our after-sales support team at support@teswaybike.com
, and they will assist you promptly.
We truly value your feedback and want to ensure your experience with us is resolved as quickly as possible.
Customer service is absolutely the best…
Customer service is absolutely the best I have ever seen from any ebike company.they go above and beyond to help you they are genuine and honest bikes are great......if you are looking for a bike and need help deciding the question comes up should I buy a tesway rhe answer without any doubt is definitely yes get a tesway.....
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Teswaybike
Thank you so much for your incredible review! We’re beyond thrilled to hear that our customer service has made such a positive impression on you. Going above and beyond for our customers is something we pride ourselves on, and it’s fantastic to know that it made your experience even better.
We’re also glad to hear that you're enjoying your **Tesway** bike! Your recommendation means the world to us. If anyone is unsure about which bike to choose, your feedback will definitely give them the confidence to go with **Tesway**.
Thanks again for your support, and we’re here if you ever need anything else. Enjoy your rides!
Incredible build quality !!!
Incredible build quality !!!
Very pleased with the product. Works great on my off road and mileage . And The most important a friendly customer service.
Would highly recommend
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Teswaybike
Thank you so much for your fantastic feedback! We're thrilled to hear that you're pleased with the build quality and performance of your **Tesway** bike, especially for off-road riding and long mileage. It’s also wonderful to hear that our customer service made a positive impact on your experience!
Your recommendation means a lot to us, and we're grateful for your support. We’ll continue working hard to deliver the best bikes and service possible. Thanks again for sharing your thoughts, and we look forward to serving you in the future! Enjoy the ride!
Total d system shutdown no customer…
Total d system shutdown no customer service total junk so fcn angry
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Teswaybike
Thank you for sharing your experience. We are truly sorry to hear about the system shutdown issue and the frustration it has caused. This is certainly not the experience we want any customer to have. Our customer service team is committed to helping resolve issues like this, and we would sincerely appreciate the opportunity to assist you directly. Please contact us with your order details so we can investigate the matter and work toward a proper solution. Thank you for bringing this to our attention.
Besvarelse fra Teswaybike
Thank you! If you have any further questions in the future, please feel free to contact our after-sales service team.
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