What can I say. The booking process was clear and simple to use. Communication from the cleaning team was on point, reminding me of the upcoming visit the day before and on the morning,... Se mere
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Se, hvad kunderne siger
Really happy with the service from Tenancy Cleaner! I’m quite fussy when it comes to cleaning, so I was honestly a little unsure about using a cleaning service. But during my move I had some... Se mere
Absolute nightmare of a company. They were four hours late and lied by saying the reason was that they were involved in an accident- they were not! The charged me for a stair carpet that they never at... Se mere
Clean booked for 9-9.30 , The guys turned up at 8.50am , explained everything I had booked for in my 1 bedroom end of tenancy deep clean 12.30 got phone call to say finished , walked 30 seconds to... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Kontaktoplysninger
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Storbritannien
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,4
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 59 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
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Late and unprofessional
They were late by more than an hour without a single apology from cleaners themselves.
I called them so many times with office and leader of cleaners and never gave me time estimate. When they finally arrived, not even apology but an attitude. One of the cleaner was eating a sandwich as she entered the flat.
Two other men were nice but this woman had an attitude repeatedly saying it was hard to find the flat and not an ounce of feeling bad for being late. maybe get out of your car and search when I was already looking outside or arrive on time.
Haven’t even saw the results yet but I’m fuming already from this unprofessional behaviour that initially made me thought it was a scam.
12. juli 2026
Uopfordret anmeldelse
Excellent job
Ali and his team did an excellent job with my end of tenancy cleaning today. They were professional, thorough, and left the place sparkling clean. Super efficient and great attention to detail - highly recommend!
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenancy.Cleaning
Thank you so much for your fantastic feedback! We’re delighted to hear that Ali and his team delivered such an excellent end-of-tenancy clean and left the property sparkling.
It’s great to know you were impressed with their professionalism, efficiency and attention to detail. We’ll be sure to pass your kind words on to Ali and the team. Thank you for the recommendation!
The Tenancy Cleaning Support team
Very efficient end of tenancy clean of…
Very efficient end of tenancy clean of a one bedroom flat. Ade was very professional, courteous and punctual. Highly recommend.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenancy.Cleaning
Thank you for your lovely feedback! We’re delighted to hear that Ade provided such an efficient end-of-tenancy clean and that you found him professional, courteous and punctual.
We’ll be sure to pass your kind words on to Ade. Thank you for your recommendation and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Great job
David did an excellent job cleaning my mother’s flat to prepare it for sale. That included a particularly heroic job on the under sink cupboard and drawers, which were filthy. Communication with the company was good throughout and I appreciate the clarity of the quotation system and the ability to customise the job. I would certainly use this company again.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenancy.Cleaning
Thank you so much for your detailed and thoughtful feedback! We’re delighted to hear that David did an excellent job preparing your mother’s flat for sale, especially with the particularly challenging under-sink cupboard and drawers.
It’s also great to know that you found our communication clear and appreciated the quotation system and flexibility to customise the service. We’ll be sure to pass your kind words on to David, and we’d be very pleased to help again in the future.
The Tenancy Cleaning Support team
Efficient & Effective
The Christos Ntemo team arrived and immediately got to work - they were very friendly, worked quickly and meticulously cleaned everything. They were visibly very thorough and left everything sparkling clean. Instead of moving around my clutter they cleaned under it too. We had a good conversation while they were working and I was very impressed by the end.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenancy.Cleaning
Thank you so much for your wonderful and detailed feedback! We’re delighted to hear that the Christos Ntemo team got straight to work, were friendly and efficient, and paid such close attention to detail throughout the clean.
It’s especially lovely to hear that they took the extra care to clean underneath your belongings rather than simply working around them, and that you enjoyed having a good conversation with the team along the way. We’ll be sure to pass your kind words on to Christos and his team!
The Tenancy Cleaning Support team
Christos Ntemo team
Christos Ntemo team did an excellent job with our clean, getting our 3 bedroom house back to the baseline needed for us to move out. They were really helpful and friendly throughout the whole process, working really hard despite the heat. The oven has never been cleaner!
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenancy.Cleaning
Thank you so much for your fantastic feedback! We’re delighted to hear that the Christos Ntemo team did an excellent job getting your three-bedroom house ready for your move-out.
It’s wonderful to hear that they remained helpful, friendly and hardworking throughout, especially despite the heat. We’re particularly pleased that the oven impressed you — we’ll be sure to pass your kind words on to Christos and the team!
The Tenancy Cleaning Support team
AC & C Cleaning Company from…
AC & C Cleaning Company from tenancy.cleaning did an amazing job with my end-of-tenancy clean. The team was professional, friendly, and very thorough, and the property was left absolutely spotless. I was really impressed with the quality of their work and the attention to detail throughout the clean. I would definitely recommend them to anyone looking for a reliable and professional cleaning service, and I wouldn’t hesitate to use them again in the future. Thank you for such a great job!
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenancy.Cleaning
Thank you so much for your wonderful feedback! We’re delighted to hear that AC & C Cleaning Company provided such a professional, friendly and thorough end-of-tenancy clean, leaving the property absolutely spotless.
It’s fantastic to know that you were impressed with their attention to detail and the overall quality of their work. We’ll be sure to pass your kind words on to the team, and we’d be very happy to welcome you back in the future!
The Tenancy Cleaning Support team
Excellent home cleaning services
Ezekiel did an outstanding job cleaning my home! He was professional, friendly, and incredibly efficient from start to finish. He worked quickly while paying close attention to every detail, leaving my home spotless and looking better than ever. I truly appreciate his hard work and dedication to providing excellent service. I highly recommend Ezekiel and this cleaning service to anyone looking for a reliable, high-quality cleaning. I'll definitely be using them again!
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenancy.Cleaning
Thank you so much for your fantastic and detailed feedback! We’re delighted to hear that Ezekiel provided such a professional, friendly and efficient service, while still paying close attention to every detail.
It’s wonderful to know that your home was left spotless and looking better than ever. We’ll be sure to pass your kind words on to Ezekiel, and we really appreciate your recommendation and your plans to use us again!
The Tenancy Cleaning Support team
This is my second time booking Tenancy…
This is my second time booking Tenancy Cleaning for my student house in between tenancies. I will continue to use them as they are excellent. Very highly recommended. Punctual, polite, good value, very good results.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenancy.Cleaning
Thank you so much for your continued support! We’re delighted to hear that this was your second booking with Tenancy Cleaning and that you’ve been consistently pleased with the service.
It’s wonderful to know that you found the team punctual, polite and good value, with very good results. We truly appreciate your recommendation and look forward to helping with your student property again in the future!
The Tenancy Cleaning Support team
Avoid this company- liars and cheats and want payment up front
Property was quoted and paid extra aa was in poor condition. However despite paying extra it was not left in anywhere near standard, the 1 person that turned up said another was joining him but camera shows no one else arrived, paid for carpet cleaning but no carpet cleaning equipment shows being taken into property
The marks on carpet were not removed, one described as. Burn that was impossible to remove by the company was removed by a standard vax cleaner. They lie they ask for more money, didn’t even attempt to clean a toilet, or clean carpets. One person for 4/5 hours was £400+
DO NOT USE THIS COMPANY
7. juli 2026
Uopfordret anmeldelse
Adin’s very efficient and easy to…
Adin’s very efficient and easy to communicate with
Very friendly and reliable
Very good clean for the end of tenancy!
5/5
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenancy.Cleaning
Thank you so much for your lovely feedback! We’re delighted to hear that Adin was efficient, easy to communicate with, friendly and reliable, and that you were happy with the quality of your end-of-tenancy clean.
We’ll be sure to pass your kind words on to Adin. Thank you for the 5-star rating and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Good experience
Good experience. Christos Ntemo and his partner cleaned the house well, from top to bottom. No problems at all 😃
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenancy.Cleaning
Thank you for your lovely feedback! We’re delighted to hear that Christos Ntemo and his partner cleaned your house thoroughly from top to bottom and that everything went smoothly.
It’s great to know you had such a positive experience with the team. We’ll be sure to pass your kind words on to Christos and his partner!
The Tenancy Cleaning Support team
I used Ali and his team for a top to…
I used Ali and his team for a top to bottom clean of my home before moving out. The team did an excellent job, were thorough and dealt with areas that had been overlooked for some time (eg basement). They were professional, but polite and friendly. Would definitely recommend.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenancy.Cleaning
Thank you so much for your detailed feedback! We’re delighted to hear that Ali and his team did such an excellent job with the top-to-bottom clean and took the time to tackle areas that had been overlooked for some time, including the basement.
It’s wonderful to know that you found the team thorough, professional, polite and friendly throughout. We’ll be sure to pass your kind words on to Ali and the team, and we really appreciate your recommendation!
The Tenancy Cleaning Support team
Christos Ntemo and his team did a…
Christos Ntemo and his team did a really excellent job. Arrived promptly and very conscientious and thoughtful regarding a complex clean. Thank you!
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenancy.Cleaning
Thank you so much for your wonderful feedback! We’re delighted to hear that Christos Ntemo and his team did an excellent job and arrived promptly.
It’s especially great to know they approached a complex clean with such care, conscientiousness and thoughtfulness. We’ll be sure to pass your kind words on to Christos and the team!
The Tenancy Cleaning Support team
Christos Ntemo with Tenancy cleaning…
Christos Ntemo with Tenancy cleaning was professional, timely and effective. Would definitely recommend
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenancy.Cleaning
Thank you for your lovely feedback! We’re delighted to hear that Christos Ntemo provided a professional, timely and effective service.
We really appreciate your recommendation and will be sure to pass your kind words on to Christos. Thank you for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
I would like to say great thanks to…
I would like to say great thanks to Abubakr and his wife, who handled the move-out cleaning today. They were incredibly hard working. The place was left in excellent condition.
5. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenancy.Cleaning
Thank you so much for your kind feedback! We’re delighted to hear that Abubakr and his wife worked so hard and left the property in excellent condition after the move-out clean.
We’ll be sure to pass your appreciation on to both of them. Thank you for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
DO NOT BOOK WITH THEM
DO NOT BOOK WITH THEM
I would not recommend this company based on both the quality of the cleaning service and the way my complaint was handled.
We paid £259 for a customised cleaning service and expected a professional standard of work. Unfortunately, after we inspected the property, numerous areas were found to have been inadequately cleaned. The kitchen was left in a poor condition, the tumble dryer had not been cleaned properly, one of the fridge/freezers was left uncleaned, and there were multiple marks, dusty areas and surfaces that clearly required further cleaning. We took photographs of everything and submitted them as part of our complaint.
What disappointed me even more was the complaints process. Rather than genuinely considering the photographic evidence we provided, the company repeatedly relied on its own internal records and the cleaners' account to dismiss our concerns. It felt as though our evidence carried very little weight, despite showing the issues we had raised.
The company also repeatedly focused on points that did not address the overall complaint, such as disputing which fridge/freezer had been cleaned and referring to an additional bathroom that we had separately paid for in cash. These points distracted from the fact that our complaint related to the overall standard of the clean, not just one or two individual items.
When we raised the complaint, the company offered a re-clean. Unfortunately, by the time the landlord's inspection had identified the issues, our tenancy had already ended and we no longer had access to the property. Despite this being completely outside of our control, the company treated this as though we had refused the re-clean and relied on this to limit any refund.
In the end, after several emails, the company maintained that its cleaners' reports outweighed the evidence we had submitted and offered only a 10% refund (£25.90) on a £259 service.
I understand that mistakes can happen, and I would have appreciated a company that acknowledged our concerns and worked with us to reach a fair resolution. Instead, I was left feeling that customer satisfaction was not a priority and that the complaints process was focused on defending the company rather than resolving genuine issues.
Based on my experience, I would not use this company again, nor would I recommend them to anyone looking for a reliable professional cleaning service.
5. juli 2026
Uopfordret anmeldelse
Great work by Ali and his team.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenancy.Cleaning
Thank you for your lovely feedback! We’re delighted to hear that Ali and his team did a great job.
We’ll be sure to pass your kind words on to Ali and the team. Thank you for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
The team leader
The team leader, Ali is very professional and communicates well. Arriving on time and done a great job!
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenancy.Cleaning
Thank you for your lovely feedback! We’re delighted to hear that Ali was professional, communicated well and arrived on time, while delivering a great result.
We’ll be sure to pass your kind words on to Ali. Thank you for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Christos and Johnny excellent job
Christos and Johnny did an excellent job. Both very approachable and everything was super clean. Definitely would recommend them both!
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenancy.Cleaning
Thank you so much for your wonderful feedback! We’re delighted to hear that Christos and Johnny did an excellent job and left everything super clean.
It’s great to know that you found them both approachable and friendly throughout the service. We’ll be sure to pass your kind words on to Christos and Johnny. Thank you for the recommendation!
The Tenancy Cleaning Support team
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