Dear Kay,
Thank you for sharing your experience. We understand your frustration, and we want to address your concerns.
Firstly, we would like to clarify information regarding Medicare rebates. Medicare rebate policies for COVID-19 telehealth consultations have changed, and unfortunately, we are no longer able to provide bulk-billed COVID-19 telehealth consultations in the way that may have been previously available. This is due to changes in government medicare policy, and is not a choice made by our individual company. All our GP's provide bulk billing and Medicare rebates where it is available, and we are always updating our policies in line with Medicare requirements.
Secondly, we have been unable to locate your patient details within our system. It is possible there may have been a mix up with the company that was used. Health Engine is a booking platform, and there are many different Medical Centres that use their booking services. If you would like to provide further information, so we can investigate further, please contact us to discuss.
Regarding the medication prescribed, our doctors make clinical decisions based on current medical guidelines and individual patient needs, prioritising medication safety. The choice between Paxlovid and Lagevrio is based on a thorough assessment of a patient's medical history and potential risks.
We appreciate your feedback and will use it to improve our communication and processes. We are sorry for the confusion and any inconvenience caused.
Sincerely,
The Teldoc Team
