Tea & Me (Pure Teas) Anmeldelser 8

Besvarelse fra Tea & Me (Pure Teas)

6. feb. 2026

Dear Benita,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.

We would like to clarify a few important facts for complete transparency. Tea & Me uses only 100% genuine Ceylon cinnamon (true cinnamon)—never cassia. Each pack carries a QR code on the box that links directly to the Certificate of Origin, clearly verifying its authenticity.

In your review, you mentioned that you “think” the cinnamon may be cassia. We’d like to clarify that this assumption is not accurate. True Ceylon cinnamon can be identified by its multiple thin, paper-like layers, which are clearly visible on the sticks. Cassia, in contrast, is thick, hard, and made of a single dense layer.

Additionally, authentic Ceylon cinnamon is naturally mild, refined, and aromatic, not aggressively spicy. Customers accustomed to cassia often mistake this gentle profile as a lack of flavour, whereas it is in fact a key marker of purity.

We do not deal in bulk, mixed, or adulterated cinnamon at any stage.

That said, customer satisfaction matters to us. We would be happy to review this personally. Please feel free to contact us directly with your order details so we can assist you further.

Warm regards,
Team Tea & Me

Besvarelse fra Tea & Me (Pure Teas)

6. feb. 2026

Dear Mr. Neelakantan,

Thank you for sharing your experience with us. We’re pleased to know that you found the Ceylon cinnamon to be of good quality.

At Tea & Me, we source only authentic Ceylon cinnamon and focus on careful selection and freshness to ensure every pack meets our quality standards. Your feedback reassures us that we’re on the right path.

We truly appreciate your support and look forward to serving you again.

Warm regards,
Team Tea & Me

Besvarelse fra Tea & Me (Pure Teas)

6. feb. 2026

Dear Aryan,

Thank you for your feedback. We’re glad to know that you enjoyed Amber Berry and found it delicious.

Your appreciation means a lot to us, and we hope it continues to be a tea you enjoy time and again.

Warm regards,
Team Tea & Me

Besvarelse fra Tea & Me (Pure Teas)

6. feb. 2026

Dear Shyam Sundar,

Thank you for your kind words. We’re delighted to know that you’re enjoying the product and found it exceptionally good.

Your support truly encourages us, and we look forward to serving you again.

Warm regards,
Team Tea & Me

Besvarelse fra Tea & Me (Pure Teas)

6. feb. 2026

Dear Srikanta,

Thank you for sharing your experience with us. We’re glad to know that you enjoyed the Kashmiri Kahwa and that the delivery experience met your expectations as well.

Your feedback means a lot to us, and we look forward to serving you again.

Warm regards,
Team Tea & Me

Besvarelse fra Tea & Me (Pure Teas)

7. dec. 2024

Dear Adity Chakravarty,

We are deeply concerned about the situation you have described and would like to address your review transparently.

After thoroughly investigating your concern with our shipping partner, Shiprocket, they confirmed that the package was delivered in its original, intact condition with no signs of tampering. Based on their findings, they rejected the dispute raised on your behalf.

We want to clarify:

We Do Not Sell Socks: Your order was dispatched with the authentic Ceylon cinnamon sticks as promised. Tea & Me does not stock or sell socks.
Misleading Claims Harm Everyone: The shipping partner's evidence contradicts your claim, and we encourage honest and constructive feedback to ensure fairness for all parties.
We have always prioritized delivering high-quality products and exceptional service. Such misleading accusations unfairly harm our reputation, which is built on trust and authenticity.

If you have further concerns, we recommend contacting Shiprocket directly for additional clarification. We remain open to resolving genuine issues and upholding our commitment to customer satisfaction.

Thank you,

Besvarelse fra Tea & Me (Pure Teas)

6. feb. 2026

Dear Manish,

Thank you for your feedback. We’re glad to know you enjoyed the taste.

We appreciate your support and look forward to serving you again.

Warm regards,
Team Tea & Me

Besvarelse fra Tea & Me (Pure Teas)

6. feb. 2026

Dear Divakara,

Thank you for sharing your detailed feedback. We’re glad to know that the Basilur tea reached you in perfect condition, that the ordering process was smooth, and that the delivery was prompt.

Your experience matters greatly to us, and we truly appreciate your support.

Warm regards,
Team Tea & Me