I'm a new customer, and am so impressed with the wonderful customer service I've received from Tamar customer support staff in helping me sort my account and phone number out...and getting e... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Tamar telecommunications website claims that 98% of calls are answered in under 10 seconds, but I couldn’t get through to anybody this afternoon. They need to take that claim down off of their web... Se mere
Virksomheden har svaret
Good website, clear options with fantastic prices. Good numbers on offer too. Customer service call came through quickly with a very friendly , helpful lady. All in all a perfect experience. We’re sav... Se mere
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I've been with Tamar around 3-months now, without issue. Reliability is absolutely vital in business telecoms and so far they haven't let me down. I'll look to add outbound calling and professional ca... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Tamar Telecommunications have been providing UK businesses with virtual telephone numbers since March 2002. We believe in offering fast and efficient customer service and usually reply to emails within 2 working hours and answer telephone calls within 10 seconds during our office hours of 9am – 5.30pm, Monday to Friday. Our customers have come to expect a fast and efficient response and this we aim to provide to all our customers. Over the past three months, 98.10% of calls we received were answered within 10 seconds.
Kontaktoplysninger
19 Research Way, PL6 8BT, Plymouth, Storbritannien
- 0800 772 0000
- cs@tamartelecommunications.co.uk
- tamartelecommunications.co.uk
4,5
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Genuinely nice people.
I'm a new customer, and am so impressed with the wonderful customer service I've received from Tamar customer support staff in helping me sort my account and phone number out...and getting everything up and running.
I had couple of minor technical issues in getting started, and because of my lack of technical knowledge I needed to call them to resolve them. I actually spoken to three of the most pleasant customer support agents I've ever dealt with.
I could not be happier with the way they all handled everything. They were very knowledgeable about their service, and nothing was too much trouble for them.
It's so nice to have such a good experience, and I think it's only right that they should receive some recognition for that.
The actual service that I've signed up for is extremely comprehensive, and very competitively priced. Their interface, and apps to help manage the whole thing are well designed, attractive and easy to use and configure. I can see why Tamar has such a high ranking on Trustpilot.
Thank you Natalie, Hannah and Jessica!
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tamar Telecommunications
Good afternoon Peter
Thank you for joining Tamar and for taking the time to review your joining experience.
Customer feedback is essential in helping us maintain our high standards of customer service and I am glad to hear that you had a memorable experience.
I have passed your feedback on to Hannah, Natalie and Jessica and all at team Tamar.
We hope our service serves you and your business well and should you need anything we are only a phone call away.
Kind Regards
David M
Customer Service Manager
FALSE ADVERTISING!
Tamar telecommunications website claims that 98% of calls are answered in under 10 seconds, but I couldn’t get through to anybody this afternoon.
They need to take that claim down off of their website, it is false advertising.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tamar Telecommunications
Thank you for taking the time to leave your feedback, I am sorry that you have not been happy with your experience of trying to contact us recently.
We do stand strong by our claims that we answer 98% of calls within 10 seconds and our statistics back that up.
On the day that you tried to contact us this is how we preformed.
Total Calls Received - 40
Total Calls Answered - 40
Average Wait - 4 seconds
Longest Wait - 15 seconds
Abandoned Calls - 0
Grade of Service - 98%
Our stats also show an additional 3 inbound calls that where answered by our call answering service so it is very rare for a customer to not get through.
We have a small but efficient customer service team that do an exceptional job at making sure that when our customers need to contact us that they can get hold of us well below the Ofcom reported industry average 1 minute 52 seconds.
Kind Regards
David M
Customer Service Manager
good service
2. september 2025
Besvarelse fra Tamar Telecommunications
Thank you we appreciate your honest feedback and your customer, please do not hesitate to contact should you need any assistance with your account or service
Please go away
I rate companies by the length of their You Tube ads. This company uses overlong adds when I'm listening to a podcast on a remote speaker in the bath. Please get off my feed.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tamar Telecommunications
Thank you for you feedback, sorry that you had not been happy with our adverts, we take on board your points and these will be passed on to our marketing team.
Besvarelse fra Tamar Telecommunications
Thank you for the 5 star review, its always great to hear a positive joining experience, thank you for choosing Tamar Telecommunications for your business landline needs
I purchased the number package and…
I purchased the number package and there was an offer on. Tamar then called me to make sure all was good. Service was outsantanding
4. juni 2026
Besvarelse fra Tamar Telecommunications
Thank you for taking the time to give us a review and for the 5 Stars, we always appreciate customers taking the time to tell us how we did, We feel our approach to onboarding customers is what sets us apart from the completion, we are only ever a call or an email away should you need us.
Quick easy set up followed up by a call…
Quick easy set up followed up by a call from the customer services team to make sure everything was OK, no sales pushbjustbgood advice
2. april 2026
Besvarelse fra Tamar Telecommunications
Thank you for taking the time to leave a review, we pride ourselves on making signup as simple and hassle free as possible. its always good to get customer feedback.
king regards
David
So easy to set up and a follow up…
So easy to set up and a follow up telephone call to make sure everything is running as it should be. Excellent!
1. april 2026
Besvarelse fra Tamar Telecommunications
Thank you for joining Tamar Telecom, we always appreciate customer feedback and its great to hear your positive experience of becoming a Tamar customer.
Kind Regards
David
Besvarelse fra Tamar Telecommunications
Thank you for your feedback, we always aim to keep things simple and straightforward and our customer service team are always on hand Monday to Friday 09:00 to 17:30
Easy to do ...
5. februar 2026
Besvarelse fra Tamar Telecommunications
Good Morning Gary
Thank you for choosing Tamar for your telecom needs.
We try and keep the ordering, setup and use of our service as simple as we can.
If you need anything we are only a call or an email away.
Our fantastic customer service team are available Monday to Friday 09:00 till 17:30 on 0800 772 0000 or hello@tamar.co.uk
Besvarelse fra Tamar Telecommunications
Hi thank you for sharing your feedback, always glad to hear that a customer is happy with our service.
We are on hand Monday to Friday 09:00 till 17:30 on 0800 772 0000 should you need us for anything.
Kind Regards David
Total rubbish
Total rubbish ! They increase and change plan without asking. You only get to know if you check your bank statements
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Tamar Telecommunications
Hello
We value customer feedback, at this point we have been unable to identify you as a customer of Tamar, if possible please provide some more details that will help us identify you and some context for your experience so that we can locate you as a customer and investigate your claims.
company is a scam sets you up for…
company is a scam sets you up for monthly payments then dont take payment so you go in to debt with them and they close your number and delist it and charge you more to obtain it again. waste of time do not bother there a joke
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Tamar Telecommunications
Hello Mr Gladwin
I am sorry that you feel that you have not had a good experience with us here at Tamar Telecom.
If a customer does not setup a Direct Debit, then unfortunately we are not able to take regular payments.
After looking in to various accounts that you held with us I can confirm that in your case you had one account with a DD that failed and another where one was not setup at all.
We send invoices via email on the 10th or every month and even when a payment is overdue or dedicated customer service team do make many attempts to contact customers before any form of disconnection takes place.
Customers get 14 days to pay an invoice and even then we do not disconnect straight away and I take pride in the level of communication our team takes to prevent us getting to the point of disconnection.
We appreciate customer feedback our service is certainly not a scam and I am sorry that you feel this way.
Kind Regards
David
I was charged extra and £50 was…
I was charged extra and £50 was demanded for reconnection which is absurd
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Tamar Telecommunications
Hello, we have already address the situation with your account, extra charges were only applied when the commitment to pay invoices on time were not met, as advised we provide 14 days for invoices to be paid, we also attempt to contact you when invoices go unpaid before any charges are applied, when invoices remain unpaid then this is when there is a late payment charge applied, when invoices then continue to go unpaid as they have we give around 14 to 18 days on top of the initial 14 days for invoices to be settle ( all the time trying to make contact to facilitate accounts being brought up to date) before a reconnection fee is applied, The amount you have quoted in your review however is not correct as you have quoted a higher amount than we actually charge.
In the case of your account we had offered to waive the reconnection charge but you chose not to respond to our offer and instead leave us a bad review.
I am sorry that you are not happy with the extra charges for not paying your invoices on time, we have many times prior to these reviews tried to offer a solution to you. We are still happy to offer the waiver of the reconnection fee if you wish to contact us.
Kind Regards
David
Really easy to set up
Really easy to set up, had a call back to check what I needed and explain anything I wasn't sure about, and my number was live within 24 hours.
8. januar 2026
Besvarelse fra Tamar Telecommunications
Hello Sarah
Thank you for becoming a Tamar Telecom customer, we hope that your new number serves your business well.
Thank you for taking the time to leave a 5 star review, we always appreciate customer feedback and I will be sure to pass yours on to our team.
All the best for you and your business
Kind Regards
David
Besvarelse fra Tamar Telecommunications
Hi Adam, thank you for coming back to Tamar, its always nice to see a returning customer.
Thank you for taking the time to leave us a review and we appreciate the 5 Stars
Kind regards
David
Fast and professional staff.
6. januar 2026
Besvarelse fra Tamar Telecommunications
Hello Mary, thank you for sharing your opinion on your joining experience.
Thank you for Joining Tamar and we hope that your new virtual number serves your business well.
Kind Regards David
If you want an inexpensive voip service…
If you want an inexpensive voip service for your business then Tamar is for you, simple ordering process and fast setup.
2. november 2025
Uopfordret anmeldelse
Besvarelse fra Tamar Telecommunications
Hello Gareth, thank you for taking the time to share your thoughts and for the 5 star review.
We aim to take the stress and complication out of signing up for a business landline and we all ways strive to provide a first class service to all our customers, thanks for joining Tamar.
Kind regards David
Money grabbing crap product do not use
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Tamar Telecommunications
We value customer feedback so if possible please provide some more context for your experience so that we can locate you as a customer and investigate your claims.
Here at Tamar we pride ourselves on providing a reliable low cost virtual landline number service for businesses of all sizes, when problems arise we do our utmost to acknowledge and resolve these as quickly as possible, our small but dedicated team are on hand to answer all our customer queries, Monday to Friday 09:00 to 17:30
Kind Regards
David
Customer Service Manager
Not fit for purpose VOIP, Think twice
I don’t usually write negative reviews, but when a service directly impacts my business, it needs to be called out so others don’t make the same mistake.
In short: the VoIP phone system does not work reliably. On every single occasion, outbound calls have failed completely, the person receiving the call cannot hear us, and we cannot hear them. Inbound calls connect, but consistently drop after around 32 seconds.
Today alone, my business lost a genuine lead because of this issue. An anonymous caller rang, the call dropped after ~32 seconds, they called back, and it dropped again.. followed by complete silence. Because the caller withheld their number, I had no way to return the call using a working phone.
After several hours, the lead rang again. I tried to quickly explain the issue and ask for a contact number so I could call back on a reliable line. Before I could do so, the call dropped yet again. At that point, the opportunity was lost.
For a small business with a limited marketing budget, this is unacceptable. When leads finally come in, the phone system should be the one thing you can rely on. This one cannot be trusted.
I’ll be moving to another provider immediately.
I'm tech savvy and have no issues with the multiple other softwares I use in the business, my mobile phone line works absolutely fine too. I've called them to discuss this in the past to be told they would investigate. I've also checked the settings they asked me to. All in all a massive disappointment and you're better off just using your mobile number for business calls as it is far more professional than the line disconnecting, or not hearing one another.
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Tamar Telecommunications
Good afternoon Mr Romero
I am sorry to hear that you have not had a good experience with our VoIP service, I appreciate your feedback, I can assure you that your experience is not what the vast majority of our customer experience, we would be more than willing to have our tech team continue to look in to the issues that you raised, sometimes further call examples or information are required to help with fault diagnostics. Unfortunately no telecoms service can be 100% guaranteed fault or failure free, not even a mobile service, we will always do our utmost to work with customers to resolve issues as quickly as possible.
Thank you for taking the time to leave your honest review.
Kind Regards
David
Customer Service Manager
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