The basic functions of Talkdesk works fine for standard contact center use cases. The moment you deviate even slightly from what Talkdesk's team originally envisioned, things become unnecessaril... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good ideal, really poor execution. Most things in life you usually end up needing support, or repair, I understand that. Your car, your house, computer, software, it happens. What is not acceptable i... Se mere
Avoid this company like the plague. Thee worst experience of any company I have ever had to deal with. Terrible service, terrible customer service, seriously they must be trained to be so incompetent,... Se mere
Using this on a Mac, the application is called Callbar yet open a window with title Talkdesk.. It would be good to agree on one name and update the whole interface. No way to select a specific headse... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
Kontaktoplysninger
535 Mission Street, 12th floor, 94105, San Francisco, USA
- marketing@talkdesk.com
- talkdesk.com
1,6
Dårlig
870 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great product
We’ve been using Talkdesk for about 5 years now. It has a been a vital part of our business as we’ve transitioned to remote work and began utilizing Autoreach. New features and reporting recently have made ease of use even greater. Looking forward to what’s to come in the future.
1. august 2020
Uopfordret anmeldelse
very good product
Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.
1. august 2020
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I have used Talkdesk for the past year…
I have used Talkdesk for the past year and I really like it. I really like the fact that all of ours calls are recorded. I can go back and listen to verify what was actually said to a customer or a vendor. It also seems to stand up pretty good when we have bad weather. I was a little concerned about working from home and how the talk desk would be affected when we have inclement weather. I have had some issues, but not very many.
31. juli 2020
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Talkdesk has great features to manage…
Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna
31. juli 2020
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Review Talkdesk
It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone
31. juli 2020
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The perfect school
A very easy school to understand I have felt very comfortable and the teachers are for you all year long
31. juli 2020
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talk desk helped me make calls to help…
talk desk helped me make calls to help pros know about the house call pro app and it changed their lives ..
31. juli 2020
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Efficient, Effective, and Easy
First and foremost, the ease of use is unmatched. It was a breeze to setup and onboard new agents. The learning curve was minimal and cause little to no disruption in our daily operations.
I would highly recommend this tool for anybody looking at a enterprise cloud contact center solution.
31. juli 2020
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Awesome Peoduct
It has been an impressive product has helped me a lot day by day, trying some different ones has been the most efficient
31. juli 2020
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Great solution for teleworking
Great solution for teleworking, especially remotely.
31. juli 2020
Uopfordret anmeldelse
Excellent product, easy to configure
I implemented TalkDesk for one of my enterprise-level customers. TalkDesk was very intuitive and easy to set up and configure. When I had questions, I contacted TalkDesk Support and received very prompt, helpful answers. The rep provided me with a test phone number I could use to test functionality. This was helpful to me as I configured TalkDesk to meet the customer's requirements.
31. juli 2020
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Reporting and other areas need some…
Reporting and other areas need some work.
31. juli 2020
Uopfordret anmeldelse
TalkDesk is above the rest!
TalkDesk has been reliable and above the rest. The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!
31. juli 2020
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Excellent product support
Excellent product support. The features on the product are really good. A big plus is that Talkdesk integrates with ServiceNow
31. juli 2020
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TalkDesk has proven to be a great tool…
TalkDesk has proven to be a great tool for our Customer Relations Team. Had it not been for TalkDesk, our Advocates would not have had the ability to work from home as they did. Phone calls would not have been answered and it would have been detrimental to our business. I really like everything about TalkDesk. If there is a functionality that we need, that is currently not available, most of the time they are able to accommodate us and find a solution. I am very happy with their services.
31. juli 2020
Uopfordret anmeldelse
Good System
Overall it is a good system. Has a lot of features and capabilities to be flexible. This has been a good system for us since we had to start working at home more.
31. juli 2020
Uopfordret anmeldelse
User friendly and great reporting tool
TalkDesk is a great system to utilize and most importantly organize your calls and reporting.
The user friendly interface and easy to follow reporting details has been a great asset in evaluating my team's progress.
31. juli 2020
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Excellent tool
Excellent tool, this software facilitates me to accomplish tasks efficiently and with high quality. It is reliable for our team and is accessible from anywhere.
31. juli 2020
Uopfordret anmeldelse
Serves its purpose
TalkDesk is a pretty good tool but is nothing to brag about. It does its job. I am sure there are better alternatives, some of which don't have as many technical issues such as dropped calls or call timeouts due to software glitches.
The thing I like the most about TalkDesk is its minimalistic aspect via the use of its Callbar app. It makes it really easy to use and also being able to monitor all calls via the Dashboard is a great utility for helping manage department-wide call responsiveness.
31. juli 2020
Uopfordret anmeldelse
Our company has used TalkDesk for two…
Our company has used TalkDesk for two years and are very happy with the s/w and customer service.
31. juli 2020
Uopfordret anmeldelse
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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