Be aware: returns are not free. I paid £58.50 and received £48.50 back – £10 was deducted for return shipping. This was not clearly shown upfront. When I returned the item, I received an ema... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered two Talalay Queen size pillows on the 23/03/25 We received them on the 26/03/25,did pay a nominal fee of £6 for express delivery,,The pillows are so plush and soft,,,just the right height,,,... Se mere
Virksomheden har svaret
We are based in the UK and purchased the "UK only" option for the topper. It was delivered within 2 business days! We tried a latex topper in person in a non-related nearby shop, so we knew what it fe... Se mere
Virksomheden har svaret
Having discovered Talatex pillows earlier this year, I have just ordered another four pillows for guests to enjoy when they stay with us. They are extremely comfortable, and soft enough that hey ar... Se mere
Virksomheden har svaret
3,8
God
220 anmeldelser
Har besvaret 48 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Perfect pillow for me
I needed a pillow that I wouldn't sink into yet would still still be firm and soft as I am a side sleeper and I watch TV to go to sleep, other pillows blocked my view so I had to bend them over and sleep on the edge , now I can lay down keep cool and watch TV comfortably very happy
1. marts 2024
Besvarelse fra Talatex
We're delighted that our pillow provides the perfect balance of firmness and softness for you, allowing you to remain cool and comfortable without having to bend or adjust the pillow.
Much better than My Pillow brand
I love this pillow! I replaced my My Pillow with the Talatex pillow because I got sick of always having to plump up the My Pillow several times during the night to get the support I needed.
The Talatex pillow is soft and holds its shape, supporting my head and neck perfectly. I now sleep much better! I would highly recommend it!
Also, it arrived in a timely manner. Much sooner than I anticipated!
20. februar 2024
Besvarelse fra Talatex
It’s great to know that our pillow provides the consistent support you need throughout the night, without the need for constant plumping.
Ensuring that our pillows hold their shape while offering perfect support for your head and neck is one of our top priorities, and we're thrilled that this has improved your sleep quality. At Talatex, we strive to provide not only the best natural latex pillows but also exceptional service.
Customer service was exceptional
Customer service was exceptional, and the product is beyond expectations, it has completely changed my sleep. I will be purchasing for another bed.
12. februar 2024
easy exchange process
easy exchange process. Good delivery communication. Well packed.
11. februar 2024
Easy ordering and fast efficient delivery
Easy ordering and fast efficient delivery. The price was reasonable too.
9. februar 2024
If there was a 'no star' option I would…
If there was a 'no star' option I would have selected that. After making my purchase I received a tracking number, upon checking it was delivered to the other side of the country. I contacted the company who said it was a mistake with the tracking number so they sent me another, which showed they hadn't even sent my purchase. Nearly a month later as I am still waiting for my items, I decided to get a refund however the company do not respond to calls or emails. Deeply disappointed, and would not recommend to anyone else.
30. januar 2024
Besvarelse fra Talatex
We strive to provide the best service and products to our customers, and it is clear we did not meet those standards in this instance. I hope you will consider giving us another chance to serve you better.
Refund Request
I sent a request for a refund on Feb. 8 and here it is Feb. 16 and have not heard anything back at all from the company. I thought that I would have heard something back by now, it's been over a week.
2. februar 2024
The pillow is a bit bouncy and…
The pillow is a bit bouncy and marginally too high but is of good quality. Next time I will order the soft instead of medium soft.
1. februar 2024
Lack of response: customer services
I have been trying to contact customer services for 3 days to arrange an exchange of one of the items I ordered. The phone line constantly has a message saying that the phone I am trying to reach is not able to accept calls! I’ve also e mailed but again, 3 days later, no response. I’ve also completed an online enquiry form: no reply. Very poor (currently non existent) customer ‘service’.
15. februar 2024
Ignore you when things go wrong
I ordered 2 standard pillows, they arrived very small. The company sent me a return label after agreeing they were small/faulty. I sent them back they have had them a week, and they are now ignoring me... I see this has happened to someone else too..
Customer service is terrible.. The pillows are of amazing quality but VERY small. they should clearly state the size so you know it's not a standard pillow.
I am hoping my bank can help me with a refund if these Cowboys dont respond
UPDATE 16TH FEB- After message and calling them on whatsapp i finally got reply, after i asked shall i contact my bank. Said they had refunded me and would be 3 days, and they are upgrading the customer service... Lets hope this is the end of it. They really need to respond to customers to keep you reassured.
14. februar 2024
Uopfordret anmeldelse
Bad customer service
The company emailed me a return label and I returned the parcel but now the company will not respond to the emails I have sent about my refund. i am very disappointed with the service.
24. januar 2024
Besvarelse fra Talatex
I apologize for any inconvenience caused and appreciate you bringing this to our attention.
I understand your frustration regarding the delay in processing your refund after returning the parcel. Our return process typically involves 1-4 business days for inspection and processing once we receive the returned package. Please rest assured that we are actively working on your refund request.
Your feedback is incredibly valuable to us, and we are committed to improving our return process to ensure a smoother experience for our customers in the future.
Thank you for your patience and understanding.
Efficient service
Efficient service, easy to order, great packaged item. Fast delivery. Love the product too x
16. januar 2024
Pillows are firmer than they say the…
Pillows are firmer than they say they are the sizing is very strange standard queen and king so hard to decide what size pillow you actually need to get , have to pay to return the pillow you do get your money back but takes multiple emails to send before you get a reply
16. januar 2024
Uopfordret anmeldelse
AVOID AVOID AVOID Faulty pillow and ignoring my messages
Faulty pillow and ignoring my messages. On the 16/01/24 I informed Talatex that a pillow I bought for nearly £80 was faulty, it is lumpy on one end and thin on the other end. I sent loads of photos to prove this and they said they would replace the pillow to which I agreed to. Since then they have not done anything, not answered my messages and I know they have seen them on whatsapp. I`ve tried ringing them on whatsapp and the phone just rings out and they NEVER answer. If you ring the number on their website it says this number is not accepting calls!
The customer service is disgusting I wish I had never deal with them. I would not recommend going anywhere near this company, when the pillows are sent out they are rolled up into the smallest box possible and never fully regain shape. AVIOD
25. januar 2024
Uopfordret anmeldelse
Besvarelse fra Talatex
We sincerely apologize for the inconvenience you've experienced with our product and customer service. We take your feedback seriously and would like to address your concerns.
Firstly, we want to acknowledge that the purchase of your pillow was made in August 2023, which was quite some time ago. We appreciate your patience as we work to resolve this issue for you. Our team needed some time to verify the order and assess whether it meets the criteria for a replacement. We want to clarify that we did intend to respond to your request; however, it seems there may have been issues with email communication. Emails can sometimes end up in spam folders or be blocked, which could explain why you did not receive our responses.
We would like to assure you that we continuously strive to improve our products and packaging. We are committed to using larger boxes for shipping to ensure that our pillows arrive in perfect condition and fully regain their shape upon delivery.
Your satisfaction is important to us, and we genuinely regret any inconvenience you've encountered. We are dedicated to resolving this issue to your satisfaction. Our team is actively reviewing your case, and we will reach out to you promptly with a resolution regarding the replacement of your faulty pillow.
We sincerely appreciate your feedback as it helps us improve our products and services. We understand your frustration, and we are committed to making this right for you.
The waiting time from time of purchase…
The waiting time from time of purchase to delivery was unacceptable. Also the response to emails was extremely poor.
29. december 2023
Great quality
Great delivery time
Amazing quality and no strange smell
These pillows are so comfortable and breathable
13. december 2023
Really good pillows
Easy website to navigate and purchase.
Good communication
And delivery time good
Great product
29. november 2023
No delivery & no idea if/when it will arrive
Ordered latex topper & 2 pillows. The pillows arrived but not mattress topper. No idea if or when it will arrive. Difficult to make contact with seller - this seems to be the only way of contacting them. Raised dispute through PayPal.
11. december 2023
Uopfordret anmeldelse
Besvarelse fra Talatex
Firstly, I want to express our sincerest apologies for the inconvenience you've experienced with your recent order on Talatex. We understand how disappointing and frustrating it must be to receive only part of your order and not have clear information on the remaining items.
As we've communicated in our emails, the delay with the mattress topper is due to an unfortunate error on the part of our courier service. Please be assured that we are in constant communication with them to resolve this issue as swiftly as possible.
We also acknowledge your decision to raise a dispute through PayPal. While this is completely within your rights, we assure you that Talatex is committed to honesty and transparency in all our customer interactions. Our goal is always to provide the highest level of service and to resolve any issues that arise to our customers' satisfaction.
Please rest assured that we are not only following up diligently on your case but are also committed to ensuring that your topper is delivered to you at the earliest. We value your business and your trust in us, and we are dedicated to rectifying this situation to the best of our abilities.
Colchão muito bom
Colchão muito bom, a entrega foi rápida, a única coisa é que imaginei que uma capa de proteção lavável viria com o colchão, mas não veio
21. november 2023
Besvarelse fra Talatex
Thank you for your valuable feedback regarding your recent purchase. We're glad to hear that you found our mattress to be excellent and that the delivery was swift.
Regarding the mattress topper cover, we've conducted market research and found that most customers prefer to use their existing bed covers to envelop both the topper and the mattress. As a result, we decided not to include an additional cover with the topper.
However, we're excited to inform you that we're developing new topper covers, which will soon be available as an accessory for purchase on our website. We believe these will add extra convenience and comfort to your bedding experience.
We appreciate your input as it helps us to continually improve and cater to our customers' needs. Keep an eye on our website for the upcoming addition!
If you have any further questions or feedback, please don't hesitate to reach out：）
Besvarelse fra Talatex
Thank you for taking the time to leave us a review on Trustpilot. We’re pleased to know that your experience with Talatex was positive overall.
We acknowledge your comment regarding the longer-than-expected delivery time. Please know that we are constantly working to improve our logistics and delivery processes to ensure faster and more efficient service in the future.
Your satisfaction is important to us, and we appreciate your understanding and patience. If there’s anything else we can assist you with, please don't hesitate to get in touch.
Thank you for choosing Talatex, and we hope you enjoy your purchase.
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